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Reviews of San Carlos Hotel

4.5 out of 5
San Carlos Hotel
150 E 50th St, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 800 out of 1079 reviews" "
Rating 8 - Good. 214 out of 1079 reviews" "
Rating 6 - Okay. 39 out of 1079 reviews" "
Rating 4 - Poor. 17 out of 1079 reviews" "
Rating 2 - Terrible. 9 out of 1079 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. It isn't all super modern like some other hotels, although I think that's by design. It has an old world appeal with its red & gold decor, but not at all gaudy. It was however, very clean. They offered daily room cleaning service, something that many hotels these days no longer seem willing to do unless you ask and sometimes they still don't. And the staff was warm & welcoming. I didn't need too much from them, but when I did they were kind and helpful. I would definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Keen Sing, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Room was big.
Stayed 3 nights in May 2024
Response from Johanna on 22 May 2024
Thank you for your rating and feedback

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful.
Stayed 6 nights in May 2024
Response from Johanna on 22 May 2024
We appreciate your feedback!

10/10 Excellent

Vidal

Liked: Property conditions & facilities
Excellent stay, room size and location.
Stayed 2 nights in May 2024
Response from Johanna on 22 May 2024
Thank you for choosing our hotel.

8/10 Good

Linda

Veryvgood
Stayed 1 night in Feb 2024
Response from Johanna on 22 May 2024
Thank you for sharing your rating and feedback.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel room was perfect for our stay. We even got a complimentary room upgrade which was amazing. Only downside was the water pressure in the shower.
Stayed 5 nights in May 2024
Response from Johanna on 22 May 2024
Thank you for your review and rating. I will forward your comment regarding water pressure to the appropriate department. We look forward to welcoming you again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in May 2024
Response from Johanna on 22 May 2024
We hope to welcome you again!

10/10 Excellent

Mimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my family's 4th stay at San Carlos. We have stayed in Premier Suite-King Bed, Premier Suite-Queen Bed, and Elite Suite-King Bed in 2019, 2021, 2023, and 2024. We absolutely love this hotel for its cleanliness, unmatched spaciousness (600 sq ft), and comfort and convenience coming from extra bathroom and a full kitchen. The area is very safe, close but not too close to many tourist attractions, and filled with nice restaurants. I would strongly recommend this place to anyone visiting NYC for work or pleasure, especially for longer stays.
Stayed 7 nights in May 2024
Response from Johanna on 16 May 2024
We appreciate you choosing our hotel and for taking the time to leave us a review. We look forward to welcoming you!

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in May 2024
Response from Johanna on 16 May 2024
Thank you for staying with us!

8/10 Good

nil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at San Carlos when in NYC. Suite prices are on the high side. We were given a 1 BR suite on the 3rd floor facing 50th St. The street noise (garbage trucks collecting trash especially) made sleeping difficult. The King bed mattress was on the soft side, not very comfortable. Other than that we enjoyed our most recent stay there.
Stayed 4 nights in May 2024
Response from Johanna on 15 May 2024
Thank you for taking the time to leave us a review we appreciate your feedback.If you visit us again please contact us and we will block your room on a higher floor.Thank you!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Johanna on 15 May 2024
Thank you for staying with us!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious!
Stayed 3 nights in Apr 2024
Response from Johanna on 8 May 2024
Thank you for staying with us!

10/10 Excellent

Eduardo, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Johanna on 3 May 2024
Thank you for staying with us!

10/10 Excellent

Dean, Mililani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Hotel staff are really good. Always enjoy staying there.
Stayed 4 nights in Mar 2024
Response from Johanna on 29 Apr 2024
Thank you for choosing our hotel and for providing your feedback.

10/10 Excellent

kristy

Stayed 3 nights in Apr 2024
Response from Johanna on 7 May 2024
thank you for your rating.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in many hotels over the past 15 years in NYC. This one by far is our very favorite. The staff was top notch. The hotel was very clean. It was convenient to many locations. We will definitely plan on staying here again.
Stayed 2 nights in Apr 2024
Response from Johanna on 17 Apr 2024
We greatly appreciate this review and we hope you choose our hotel once again!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful service. Great location to travel from downtown to uptown easily via transit and walking.
Stayed 3 nights in Apr 2024
Response from Johanna on 17 Apr 2024
Thank you for taking the time to submit a review

10/10 Excellent

Yana Yegorovna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff welcomed us and provided a good care of us. The cleaning lady was absolutely wonderful, whenever she met us in the hall she would always ask how was it in our room and if we needed anything. The feeling that you’re cared was constant. A great service!
Stayed 5 nights in Apr 2024
Response from Johanna on 17 Apr 2024
Thank you for your feedback of your stay with us!

6/10 Okay

Jason, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel staff were nice and the room was spacious. The location is very close to the subway, so that was nice. The negative is that the room was dated with no screen on the window and the "facility fee" was a rip off since there were no real facilities to use. If I hadn't had to pay the facility fee, I would have been much happier.
Stayed 3 nights in Apr 2024
Response from Johanna on 17 Apr 2024
Thank you for staying with us. we hope to renovate the hotel soon and we hope to welcome you.

10/10 Excellent

Ralitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay.
Stayed 5 nights in Apr 2024
Response from Johanna on 11 Apr 2024
Thank you, we appreciate your review!

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third stay in the San Carlos, its a wonderful hotel, we asked to switch rooms because they one we had reserved ended up feeling too small. They changed us to a bigger room for a special price. And ended up not charging us for a rollaway bed. I will always stay here if I can. The only negative, is that while extremely well kept, it is due for a renovation. It feels a little bit tired. Also, they used to offer continental breakfast included in the room price, not anymore.
Stayed 3 nights in Mar 2024
Response from Johanna on 11 Apr 2024
Thank you for leaving us a review and rating. We are happy to help. We are hoping to have renovations in the new year and we hope to wlecome you!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sin and did his senior trip together and stayed here- it amwas absolutely fantastic- the satff were always so kind and attentive!!! Will most definitely choose this place again on my next trip here!!
Stayed 3 nights in Apr 2024
Response from Johanna on 11 Apr 2024
Thank you for taking the time to provide your feedback and rating!

8/10 Good

Theresa, Indianapolis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was great, considering it is in the heart of Manhattan. We could walk to everything. The water pressure was not great and could use some updating but still a great hotel. We got a really good price on it too through a package.
Stayed 4 nights in Apr 2024
Response from Johanna on 11 Apr 2024
Thank you for staying with us and for your review and we will forward this to the appropriate department.

10/10 Excellent

SuJean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located , walking distance to many attractions. Friendly staff, clean and overall had a pleasant stay. Would definitely come back.
Stayed 5 nights in Apr 2024
Response from Johanna on 8 Apr 2024
Thank you for your feedback and rating.

2/10 Terrible

Jessica

Stayed 3 nights in Apr 2024
Response from Johanna on 29 Apr 2024
please let us know if you may provide information regarding your stay.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location in Midtown Manhattan. a 10-15 minute walk to theaters, Times Square, Rockefeller Center, Central Park, shopping, transportation, restaurants and more. It’s just iff the beaten path enough to be in a neighborhood atmosphere, with plenty of options for food, coffee and drinks nearby. The room was large, clean and with plenty of amenities and the hotel staff was friendly and welcoming.
Stayed 2 nights in Mar 2024
Response from Johanna on 2 Apr 2024
We appreciate your feedback and look forward to welcoming you again!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Johanna on 2 Apr 2024
Thank you for your rating

6/10 Okay

Courtenay

Travelled with family
The stay was fine, one problem for us was we could hear the elevator during our entire stay, so try not to book a room near the elevator.
Stayed 6 nights in Mar 2024
Response from Johanna on 1 Apr 2024
Thank you for staying with us. Please contact us next time so that we can note a request

8/10 Good

Daniel

Stayed 4 nights in Mar 2024
Response from Johanna on 1 Apr 2024
Thank you for your rating

10/10 Excellent

Lucy, Purcellville

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Johanna on 28 Mar 2024
Thank you for your rating.

10/10 Excellent

Megan

Stayed 2 nights in Mar 2024
Response from Johanna on 17 Apr 2024
Thank you for your rating

10/10 Excellent

Shaina, Haverhill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff!
Stayed 2 nights in Feb 2024
Response from Johanna on 26 Mar 2024
Thank you for your feedback and rating

10/10 Excellent

ed

Stayed 4 nights in Mar 2024
Response from Johanna on 8 Apr 2024
Thank you for providing a rating

8/10 Good

patricia

Travelled with family
The rooms we had at San Carlos hotel were above average in size for NYC. It was in a quiet location with plenty of restaurants in the area. Beds were very comfortable, staff were welcoming. Overall a nice stay
Stayed 3 nights in Mar 2024
Response from Johanna on 19 Mar 2024
Thank you for staying with us and for providing your feedback of your stay!

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was able to accommodate my family of 6. Staff was friendly and location was great.
Stayed 4 nights in Mar 2024
Response from Johanna on 19 Mar 2024
Thank you for your feedback and we hope to welcome you again,

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay close to all the subway stations and center manhattan
Stayed 3 nights in Mar 2024
Response from Johanna on 17 Mar 2024
Thank you for your review and for staying with us!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time I stayed at San Carlos I look forward to my third time soon I love it Love where it's located I love the friendliness of the staff Can't wait to return
Stayed 3 nights in Mar 2024
Response from Johanna on 17 Mar 2024
Thank you for staying with us and for sharing your experience with us. We hope to welcome you again!

10/10 Excellent

Ayako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with my family of 4 with two teens. Spacious room with King bed and Queen sofa bed. Appreciated kitchenette!
Stayed 4 nights in Mar 2024
Response from Johanna on 14 Mar 2024
Thank you for your feedback

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious with plenty of room for our family of six. Staff was professional, helpful, kind, friendly and attentive. Location was nice and it’s easy to get anywhere in the city that we wanted to go by either walking or hopping onto the nearby subway.
Response from Johanna on 14 Mar 2024
Thank you for staying with us and for your review

10/10 Excellent

william michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location. Great staff. Clean room.
Stayed 4 nights in Mar 2024
Response from Johanna on 14 Mar 2024
Thank you for your review

10/10 Excellent

charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very good = The very good location, very friendly and helping staff, the hotel is very quiet The only downside is that they do not serve breakfast in the hotel. But there are plenty of options in the neighbourhood.
Stayed 4 nights in Mar 2024
Response from Johanna on 14 Mar 2024
We appreciate your feedback and review

10/10 Excellent

Brandon

Stayed 4 nights in Feb 2024
Response from Johanna on 26 Mar 2024
Thank you for staying with us

10/10 Excellent

Nao

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was much bigger compared with other hotel rooms in NYC
Stayed 2 nights in Dec 2023
Response from Johanna on 28 Feb 2024
Thank you for your review, we hope to welcome you again

10/10 Excellent

Amanda Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities
We never could get the WiFi to work in the hotel, but other than that it was an awesome room for five people! We had a double queen room with sleeper sofa and a little kitchenette. There are metro stations one and two blocks away so it is a great location. We would stay there again !
Stayed 4 nights in Feb 2024
Response from Johanna on 28 Feb 2024
Thank you for staying with us and for your feedback. I will forward this to the appropriate department.

10/10 Excellent

Pamela

Stayed 8 nights in Feb 2024
Response from Johanna on 28 Feb 2024
hank you for your rating

8/10 Good

Kelley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Microwave broken, TV remote not working and toilet constantly running. Needs an overall refresh too.
Response from Johanna on 28 Feb 2024
Thank you for your feedback, we will forward this to the appropiate department.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. Perfect for single travellers. Safe area. Easy to access transport
Stayed 6 nights in Feb 2024
Response from Johanna on 28 Feb 2024
Thank you for staying with us and we hope to welcome you again soon!

10/10 Excellent

Richard

Travelled with family and small children
Very large clean rooms. Wonderful staff. Good location. Excellent value.
Stayed 5 nights in Feb 2024
Response from Johanna on 23 Feb 2024
Thank you for your review and we look forward to welcoming you

10/10 Excellent

Felice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
The room we had was quite large by NYC standards and best of all it had a coffee maker, again a rarity in the City. The Aveda products were a treat.
Stayed 4 nights in Feb 2024
Response from Johanna on 23 Feb 2024
Thank you for sharing your experience with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are polite and helpful. Easy check-in.Comfortable rooms Quiet Street.
Stayed 3 nights in Feb 2024
Response from Johanna on 23 Feb 2024
Thank you for your feedback and rating