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Reviews of Residence Inn by Marriott New York Downtown Manhattan/Financial District

3 out of 5
Residence Inn by Marriott New York Downtown Manhattan/Financial District
215 PEARL STREET, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 204 out of 416 reviews" "
Rating 8 - Good. 120 out of 416 reviews" "
Rating 6 - Okay. 39 out of 416 reviews" "
Rating 4 - Poor. 22 out of 416 reviews" "
Rating 2 - Terrible. 31 out of 416 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really enjoyed the daily breakfast. Room had everything you needed and very clean! Two subway stations within walking distance so we got to see all of New York easily. Would stay here again!
Stayed 7 nights in May 2024

4/10 Poor

Stephen

Travelled with group
Disliked: Staff & service
The staff were rude & unhelpful. Our air conditioning was broken blowing hot air for 3 days before it was fixed. The temperature in the room reached 27*C/81*F; which made it impossible to sleep. The river view was ok. The complimentary breakfast was the worst we have ever had; paper plates, plastic cutlery that bent when used. Minimal choice and NO options for food allergies. The electronic gym equipment couldn’t stay connected to the network & the water fountain was just trickle.
Stayed 7 nights in May 2024

8/10 Good

Chris, Madison

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pro—Very cheerful and helpful desk and housekeeping staff. Convenient to most of the sights we wanted to see in Manhattan. Cons—only two slow, small elevators to serve both guest and housekeeping staff. Only one ice machine for guests and it is located in the cellar, we had to go down and back up 36 floors on slow and usually crowded elevators just to get a bucket of ice.
Stayed 5 nights in May 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to a number of NY attractions and transportation. Breakfast was amazing with a large variety to select from and much better than most hotel breakfast. Appreciated the double Q-size beds which were very comfortable.
Stayed 4 nights in May 2024

8/10 Good

REINALDO

Liked: Cleanliness, staff & service, property conditions & facilities
All good. thanks.
Stayed 6 nights in Apr 2024
Response from Management on 5 May 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 4 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. Have a great day.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! We got upgraded to a suite for free! The breakfast options were great and we were close to everything we needed!
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

8/10 Good

aiden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and comfortable place to stay
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

10/10 Excellent

CATHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an area that was convenient to get to the places we wanted to during our stay in New York. many convenient food choices, of all levels, and some markets. We felt comfortable in the area.
Stayed 5 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

2/10 Terrible

Lesly

Disliked: Cleanliness
Stayed 6 nights in Apr 2024

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. An kitchenette with a fridge and microwave were a definite bonus. The checking was quick and easy, room was available prior to the official check in time. Beds were comfortable and there was no noise. Breakfast was pretty decent and not crowded. Overall, I would come back to this hotel.
Stayed 2 nights in Apr 2024
Response from Management on 28 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Christian

Stayed 4 nights in Apr 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot to stay in new york
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for sharing your experience. We hope to see you again!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice area within walking distance to lots of places. Friendly staff.
Stayed 3 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Alejandra

Stayed 4 nights in Apr 2024

4/10 Poor

Karyna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
- When we tried to check in at 3:00 pm, Henna has told us to wait for 10 minutes because our is not ready yet. After 10 minutes I asked her again and she said to wait again. Then in another 10 minutes, I asked one more time another girl at the reception and she has told us that we have to wait in order to get an upgraded room (like cmon??? We didn’t even knew anything about the upgrade). For the upgraded our room they said that we have to wait additional 30-40 mins and we DID NOT want it. This is our only day in NYC. Once we told her that we weren’t even acknowledged about the upgrade and we don’t want it, finally they let us be in our room. - not enough towels for two girls - when you try to ask a question via the phone no one responds - good breakfast
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. Have a great day.

8/10 Good

TOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location and access to several key atractions as well as convenience stores
Stayed 7 nights in Apr 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

8/10 Good

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
The location is ideal. Resturants and public transport very convenient.
Stayed 4 nights in Apr 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

8/10 Good

Brent

Business traveller
Had one issue with someone smoking in another room, and the smoke came into my room, which mess up my Allergies
Stayed 4 nights in Apr 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Raktim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff service. Looking forward for staying here again. Thanks!
Stayed 4 nights in Apr 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Sarika

Stayed 7 nights in Mar 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. Have a great day.

10/10 Excellent

Kristine Miguel-Green, Carson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay in the city! Close to subway access! Plenty of places to eat!
Stayed 4 nights in Feb 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Anne, Portland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked well for our 8 days in NYC. The breakfasts had enough variety that we didn't need to go elsewhere, and having our own kitchenette helped us save money on food. Two subway stations were an easy walk away and when we unexpectedly needed an urgent care and ER, both of those were easy walks. The facility was nicer than we expected from some of the reviews.
Stayed 8 nights in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Yolanda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Would come again!
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Biannca

Stayed 4 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel. Has a great 5 days stay with our family. Room was spacious and staff was super fiendly. Breakfast could be better, our was included with our stay but would definitely not pay $18 for that’s how much it was if it wasn’t included. There is so many other places close by to go for breakfast. We will definitely be back if we are ever in this are again
Stayed 4 nights in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

YEOL-HEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relatively new / updated hotel near Wall Street, a lots of cafe & dining options of all budgets, grocery stores. Brooklyn Bridge, walkable distance to China Town, Little Italy. Near the subway station and ferry. Only down side is the breakfast. Not the best but OK. Would definitely stay here when in Manhattan
Stayed 4 nights in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Hillary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 4 nights in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Deborah, Middleburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and pleasant to deal with. Our room was NYC size hotel room, so "small", but not so small we couldn't enjoy ourselves in it. The walls are very thin, and we did hear our next door neighbors multiple times. Hotel, room, sheets, etc were all clean. Breakfast was not so great. We ate breakfast at the hotel the first morning and both opted to go to a local diner about 5 minute walk away the next three days. The hotel is a short walk to new shops, the river, 9/11 Memorial, and a subway station to get uptown, Brooklyn or the airport.
Stayed 4 nights in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

6/10 Okay

Sashadewi

Travelled with family
Disliked: Amenities
Not the best residence inn
Stayed 8 nights in Mar 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. Have a great day.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Hilda

Travelled with partner
Liked: Amenities
Best hotel I’ve stayed at so far
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

6/10 Okay

Jitin

Travelled with family
Disliked: Amenities, property conditions & facilities
Not upto the standards. Queen beds were not very big.
Stayed 2 nights in Mar 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. Have a great day.

10/10 Excellent

Kacey

Outstanding customer service!! Everyone was super helpful and kind. We did have a clog in the tub drain. Which was a little cringe, but as soon as we notified the front desk they sent someone to fix it so fast!
Stayed 2 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Adegoke

Liked: Cleanliness, staff & service, property conditions & facilities
Really close the sea. Super close walk.
Stayed 4 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

MULHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Helpful staff, Delicious breakfast, but I wish there was more options to choose from over all excellent hotel.
Stayed 7 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent I wasn’t sure what to expect for my first overnight stay in my but the staff made me feel right at home and hotel seemed super safe and convenient to every thing around there
Stayed 2 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Isiah

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considered that it's in Manhattan, the surrounding area felt relatively safe and clean. There is also a supermarket nearby that opens 5am to 2am everyday. The reviews of this hotel seems to say the facilities and property is dated but I don't see it at all, everything is clean and quite new. There is also a laundry room for guests and it's $1 each for washing and drying which is very helpful for guests with longer stays. We also managed to store our luggage after check out since our flight was in the evening.

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue mi primera visita a NY. Puedo decir que mi estadia fue muy agradable. El personal fue amable. El desayuno variado. La habitacion se encontraba en buen estado. Realizaron limpieza de la habitacion cada 2 dias. No tuve problemas con el elevador. Volveria a hospedarme en este hotel.
Stayed 7 nights in Jan 2024

10/10 Excellent

Jungmin

Stayed 4 nights in Feb 2024

10/10 Excellent

Lekisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were welcoming and warm. They answered all questions and directed us of things available in the neighborhood.
Stayed 4 nights in Jan 2024

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omg this hotel is so amazing I love the room the balcony the shower the YouTube option .. only dislike is the breakfast they need breakfast potatoes
Stayed 1 night in Feb 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that they had veggie sausage available
Stayed 2 nights in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Amenities not what I’d expect with a Marriott. I never thought pillows mattered that much. Theirs were terrible. Bed not great. It was in a good area - close to everything. The staff were really nice.
Stayed 5 nights in Jan 2024