"Decent stay in NYC. Very good location right in Times Square. Staff was awesome. Room very small. Breakfast good but crowded - extra space downstairs was a find. Like most NYC hotels, way overpriced for how nice it is. But our stay was good."
"Good location, walking distance to Time Square, some Theaters, SNL. Food/bars all around. Received 2 free drink tickets for beer/wine upon arrival for the bar next door. Rooms are small, but nice stay. If I'm ever in town to see a show, I'll definitely stay here."
"Have stayed at the empire many times after its renovation but it has probably been 10 years since I last stayed there. What was once the place to be has now been let fall apart. The aircon heats when it’s supposed to cool. No more amenities in the rooms. Dust everywhere. Roll up blinds do not roll up. Elevators are incredibly dirty - carpet need steam cleaning. Bathroom has no vents so the moisture has caused years of damage to the walls. Such a shame to have let the property end up this way. It’s a wonderful location, sad to see the lobby bar closed down - it really used to be so bustling. Do not recommend. Most of the staff we very pleasant and helpful. "
"The room was clean and comfortable. There is plenty of room plus options to sit other than the bed. My AC worked well. The bathroom was extremely clean and roomy. The water pressure and hot water are excellent. Some of the rooms I’ve stayed in have furniture that is worn down a bit. But it’s all still nice. They do not have fridges in the rooms which is a bummer but not a dealbreaker. The price makes the small sacrifices worth it. All of the staff are nice and responsive. I enjoy staying here and will continue to do so."
"The room was a bit too noisy. We can hear the noises coming from the streets.
We got a issue with the bathroom (bathtub and toilet clogged). We had to call the reception and they sent someone right away to fix the problem.
We appreciate.
Everything else was good."