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Reviews of Baccarat Hotel and Residences New York

5 out of 5
Baccarat Hotel and Residences New York
28 West 53rd Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 358 reviews" "
Rating 8 - Good. 49 out of 358 reviews" "
Rating 6 - Okay. 10 out of 358 reviews" "
Rating 4 - Poor. 9 out of 358 reviews" "
Rating 2 - Terrible. 12 out of 358 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but the quality of service doesn’t meet the standard it should for a premier hotel
Stayed 3 nights in Mar 2024
Response from R on 1 Apr 2024
Dear Robert, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and will follow up on your feedback. We thank you for staying with us and look forward to welcoming you back in the not too distant future.Kind regards, Rick CorcoranGeneral Manager

2/10 Terrible

Gisell

Stayed 4 nights in Mar 2024
Response from R on 19 Apr 2024
Dear Gisell, Thank you for staying with us recently. Having reviewed your scores, please accept my heartfelt apologies for any challenges during your stay that led to a less than desirable experience.I do hope that we have the opportunity to welcome you back in the future, and that you have an exceptional stay experience.Kind regards, Rick CorcoranGeneral Manager

6/10 Okay

Michel

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Service
Stayed 3 nights in Jan 2024
Response from R on 30 Jan 2024
Dear Michel, Thank you for selecting our hotel, and taking the time to share your experience. We look forward to welcoming you back in the not-too-distant future.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

ANGELO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Jan 2024
Response from R on 25 Jan 2024
Dear Angelo, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2023
Response from R on 11 Jan 2024
Dear Paul, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.
Stayed 1 night in Jan 2024
Response from R on 11 Jan 2024
Dear Christina, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from R on 11 Jan 2024
Dear Claudia,Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.
Stayed 1 night in Dec 2023
Response from R on 2 Jan 2024
Dear Mr. Angelo, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Nicholas, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from R on 27 Dec 2023
Dear Nicholas, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Michelle

Stayed 4 nights in Dec 2023
Response from R on 19 Jan 2024
Dear Michelle, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from R on 22 Dec 2023
Dear Andrew, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Ilhom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from R on 17 Nov 2023
Dear Ilhom, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

8/10 Good

Olivienne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from R on 14 Nov 2023
Dear Olivienne, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

6/10 Okay

Natasha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service. However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.
Stayed 6 nights in Oct 2023
Response from R on 10 Nov 2023
Dear Natasha, Thank you for your time and we are pleased we could resolve this for you. We look forward to welcoming you back in the not-too-distant future.Kind regards, Rick CorcoranGeneral Manager

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from R on 6 Nov 2023
Dear Ahmad, Thank you for your rating. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning from top to bottom and the service is second to none!
Stayed 2 nights in Oct 2023
Response from R on 18 Oct 2023
Dear Annette, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Sep 2023
Response from R on 27 Sept 2023
Dear Eleanor, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from R on 4 Sept 2023
Dear Amit, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Yariv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding and sheets were best I've ever experienced. A
Stayed 1 night in Aug 2023
Response from R on 1 Sept 2023
Dear Yariv, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience, along with the bedding, and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from R on 17 Aug 2023
Dear Moe, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

sohaib

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it !
Stayed 1 night in Jul 2023
Response from R on 10 Aug 2023
Dear Sohaib, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

mei ling

Stayed 3 nights in Aug 2023
Response from R on 1 Sept 2023
Dear Mei Ling, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it, second time I visited 😍
Stayed 1 night in Jul 2023
Response from R on 4 Aug 2023
Dear Jessica, Thank you for sharing your thoughts with us. We are pleased to welcome you back and hear you enjoyed your experience. We look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Amandeep

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from R on 26 July 2023
Dear Amandeep, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Dolores, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.
Stayed 4 nights in Jul 2023
Response from R on 25 July 2023
Dear Dolores, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from R on 19 July 2023
Dear Belmont,Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

LUIS

Stayed 1 night in Jul 2023
Response from R on 10 Aug 2023
Dear Luis, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.
Stayed 4 nights in Jun 2023
Response from R on 26 July 2023
Dear Raquel, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from E on 14 July 2023
Dear Jamal, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from R on 4 Aug 2023
Dear Jennifer, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Rick CorcoranGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto todo. Solo se tardan en recepción para encontrar reservación
Stayed 1 night in Jun 2023
Response from E on 14 June 2023
Dear Jessica, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Jason

Stayed 4 nights in Jun 2023
Response from E on 3 July 2023
Dear Jason, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Edward MadyGeneral Manager

4/10 Poor

David

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 6 nights in Apr 2023
Response from E on 5 June 2023
Dear David, Thank you for staying with us recently. While we were very happy to have had you as a Guest, please allow me to extend my heartfelt apologies for what led to a less than desirable stay.I do hope that we have the opportunity to welcome you back in the future, and that you have an exceptional stay experience.Kind regards, Edward MadyGeneral Manager

10/10 Excellent

Barry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is an over the top amazing property with excellent service
Stayed 3 nights in Apr 2023
Response from p on 24 Apr 2023
Dear Barry, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Yuval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Staff is amazing
Stayed 2 nights in Mar 2023
Response from p on 16 Mar 2023
Dear Yuval, Thank you for your wonderful review. It brings us great pride knowing that you enjoyed our facilities and more importantly, the service provided by our team.Once again, thank you for your time and we look forward to your return.Kind regards, Pradeep RamanGeneral Manager

8/10 Good

miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drilling started at 9 am… people want to rest!
Response from p on 13 Mar 2023
Dear Miguel, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from p on 23 Feb 2023
Dear Tamara, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from p on 20 Feb 2023
Dear Angela, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Karpal

Stayed 3 nights in Feb 2023
Response from p on 8 Feb 2023
Dear Karpal, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from p on 17 Jan 2023
Dear Anonymous, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Every thing was EXCELENT!
Response from p on 10 Jan 2023
Dear Maria, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Nigel

Stayed 7 nights in Dec 2022
Response from p on 10 Jan 2023
Dear Nigel, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lap of Luxury
Excellently designed compact rooms make the most of the spaces. Lap pool and spa are a real treat.
Stayed 1 night in Jan 2023
Response from p on 9 Jan 2023
Good afternoon, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the best time. Hotel is definitely an experience.
Stayed 1 night in Dec 2022
Response from p on 28 Dec 2022
Dear Christine, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Jonah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Rockefeller plaza and many shops/restaurants. Very nice spacious rooms and friendly staff. Very romantic and boutique feeling. Showers were amazing. Would stay again.
Response from p on 27 Dec 2022
Dear Jonah, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
music from adjacent empty room was left on all night and source not determined until following morning. terrible night sleep as result. Unacceptable noise from adjacent room TV
Stayed 1 night in Nov 2022
Response from p on 18 Nov 2022
Dear David, thank you for selecting our hotel, and for taking the time to share your experience. Please accept my sincere apologies for the inconvenience you experienced with the noise in the adjacent room. I understand your frustration and regret that we were unable to ensure your comfort. It may help to note that we are looking into this matter.Kind regards, Pradeep RamanGeneral Manager

4/10 Poor

Chantel

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The staff dropped my birthday cake and I’m still upset about this like I still can’t even believed it not only that I got stuck in the elevators with the doors half closed I had to record it because my experience was just bad .
Response from p on 18 Nov 2022
Dear Ms. Williams, Thank you for recently staying with us for your birthday celebration. Our sincere apologies for the incidents that occurred during the stay. If you may kindly provide your email and mailing address, our General Manager will contact you directly. Best regards, Angela

10/10 Excellent

Dolores, Pearland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel, excellent
Stayed 1 night in Oct 2022
Response from p on 7 Oct 2022
Dear Inna, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager

10/10 Excellent

Lory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but exquisitely appointed! Staff provided excellent service!
Stayed 3 nights in Aug 2022
Response from P on 6 Sept 2022
Dear Lory, Thank you for sharing your thoughts with us. We are pleased to hear you enjoyed your experience and look forward to your return.Kind regards, Pradeep RamanGeneral Manager