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Reviews of Omni New Haven Hotel at Yale

4 out of 5
Omni New Haven Hotel at Yale
155 Temple St, New Haven, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 445 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Valet ignored me so they wouldn’t have to park my car. Garage had no working elevator. Their systems were down so they couldn’t make me a key and staff had to walk me in and out my room every time. Bed was comfortable but room sucked and hotel sucked.
Stayed 1 night in Mar 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
What a gem ! I found the staff exceptional . Little touches like the chocolate covered strawberry upon arrival really added to the experience .
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, room was clean and well-taken care of, and it was near everything needed in the city. My only issue was the elevator to the garage, which to their credit they did text notify us ahead of time would be under construction, and the confusing parking garage where workers were spraying water all over the place and my room card with the yellow dot wouldn't scan to exit the garage. I'm not sure if I was charged more for using the ticket as opposed to the room card, but the machine was confusing.
Stayed 2 nights in Apr 2024
Response from Jocelyn Elgarlino on 27 Apr 2024
Dear Mr. Matthew,Thank you very much for your stay with us and I do apologize for the inconvenience with the garage elevator. looking forward to your next stay.Sincerely

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from Jocelyn Elgarlino on 27 Apr 2024
Dear Jame,Thank you for your nice feedback. Looking forward to your next arrival.Sincerely,

10/10 Excellent

Zada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Jocelyn Elgarlino on 27 Apr 2024
Dear Zada,Thank you very much for your great feedback. And thank you for your recent stay with us. Looking forward to your next stay with us.Sincerely

8/10 Good

Meg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everyone was lovely and very helpful. The elevator was not working from the parking to the hotel which was a little annoying. Otherwise great stay.
Stayed 1 night in Apr 2024
Response from Jocelyn Elgarlino on 27 Apr 2024
Dear Meg,Thank you very much for your great feedback. I do apologize for the problem you had with the parking elevator. Looking forward to seeing you again.Sincerely,;

10/10 Excellent

Huifang

Liked: Property conditions & facilities
Feels warm always
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
The key card wasn’t available at first but we got it soon after. Minor inconvenience.
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel. The rooms were comfortable, clean and the beds were extra cozy. The staff were all very friendly and welcoming. I rarely write reviews but was so taken aback by some of the negative reviews I thought it important I write something. Thank you for a great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right in the heart of the city.
Stayed 1 night in Mar 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lawrence

Great place!
Stayed 1 night in Mar 2024

10/10 Excellent

janaire

Stayed 2 nights in Mar 2024

10/10 Excellent

Nelson Sheng Zhou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything
Stayed 10 nights in Mar 2024

10/10 Excellent

Kelving

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victor D on 15 Mar 2024
Thank you for staying with us, we hope you think of us the next time you're back in New Haven

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Victor D on 21 Mar 2024
Thank you for staying with us! We are glad that you've enjoyed your experience. We hope to see you again, soon.

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the service is fantastic, I love the rooms, the good restaurant, and the good server. All the staff are so kind. This place will be the first choice for my whole family for our next visit.
Stayed 1 night in Feb 2024
Response from Victor D on 26 Feb 2024
Hi Tung, thank you for staying with us! We're so glad that you enjoyed your stay. We're happy to welcome you back whenever you're back in the New Haven area.

10/10 Excellent

Krassimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property. The only recommendation is that about the size of the room. The room we stayed in was two queen beds. However, I think it is too small for two queen beds. For a king bed room that is fine.
Stayed 1 night in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for choosing to stay with us, Krassimir. We appreciate your kind words about our property. Thank you for the feedback regarding the size of the room, it's been shared with our executive team. We do hope we see you again whenever you're back in New Haven.

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was near the Shubert Theatre and safe walking distance.
Stayed 1 night in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for staying with us, Ann. Hopefully we'll see you again, soon.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for staying with us, Ken. I hope you think of us next time you're back in New Haven.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel but was told it isnt safe to walk around at night
Stayed 2 nights in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for choosing to stay with us, Laura. Thank you for the feedback. New Haven is right on campus and Yale security does a great job monitoring the area, but it's a city. We recommend taking caution as you explore New Haven.

10/10 Excellent

Javier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for staying with us, Javier. Please visit us again, soon.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shops and restaurants within walking distance.
Stayed 2 nights in Feb 2024
Response from Victor D on 26 Feb 2024
Thank you for staying with us! We hope to see you again, soon, David.

10/10 Excellent

vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, clean property and rooms, convenient location.
Stayed 2 nights in Feb 2024
Response from Jocelyn Elgarlino on 19 Feb 2024
Thank you for your great review. Looking forward to seeing you again at Omni Hotels, New Haven.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Victor D on 19 Feb 2024
Thank you for staying with us, Michelle. We hope to see you again, soon!

10/10 Excellent

Jaime

Stayed 1 night in Feb 2024
Response from Victor D on 21 Mar 2024
Jamie, thank you for the great review. Come see us again, the next time you're back in New Haven.

10/10 Excellent

frankie e

Stayed 1 night in Feb 2024

8/10 Good

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise at nighttime made it pretty challenging to sleep
Stayed 1 night in Feb 2024
Response from Victor D on 14 Feb 2024
Thank you for choosing to stay with us, Erin! I am so sorry to hear that you had trouble sleeping. I hope that you will give us another chance to make it up to you. Night time noise is a challenge in New Haven, but if you choose to give us another chance, we can find a nice quiet place away from the busy street side.

10/10 Excellent

AnaMaria

Stayed 1 night in Feb 2024
Response from Victor D on 21 Mar 2024
Thank you for staying with us, AnaMaria. We are so happy you had a positive experience. Please visit again the next time you're back in New Haven

10/10 Excellent

Michelle

Great hotel great location
Stayed 1 night in Feb 2024
Response from Jocelyn Elgarlino on 4 Feb 2024
Thank you for your kind words. Looking forward for your next visit to our hotel.

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities
Great spot! Walking distance to EVERYTHING!
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for staying with us, Jessica. We hope to see you again, soon.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for staying with us Benjamin. We appreciate the great feedback!

10/10 Excellent

moises

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, clean place
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for choosing to stay with us, Moises. We hope you think of us again, the next time you're back in New Haven.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for staying with us, we appreciate your feedback. We hope to see you again, soon.

10/10 Excellent

Kent

Stayed 1 night in Jan 2024
Response from Victor D on 14 Feb 2024
Thank you for staying with us! We hope to see you soon!

4/10 Poor

Denise

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
We appreciate your feedback, Denise. I am sorry if we fell on any expectations of yours. We hope that we can make it up to you the next time you're in New Haven.

10/10 Excellent

La-Toya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for choosing to stay with us! Hope to see you again, soon.

10/10 Excellent

Frederick

Travelled with family
Nice hotel Good value Well located
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for your kind words, Frederick. We hope that you stay with us again, the next time you're back in New Haven.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
We appreciate your feedback, James. We hope you think of the next time you're back in New Haven.

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for staying with us, Morris. We hope to see you again, soon.

8/10 Good

leonore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were pretty comfortable. Fantastic view of Yale. Hotels needs some paint.
Stayed 1 night in Jan 2024
Response from Victor D on 29 Jan 2024
Thank you for staying with us Leonore.Your feedback is greatly appreciated. We hope to see you again, soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
Staff was very helpful, room was super comfy, view and location were great, room service was right on time and delish, and the sweet holiday treat was also yummy.
Stayed 2 nights in Dec 2023
Response from Victor D on 29 Jan 2024
Thank you for staying with us! We hope to see you again, the next time you're back in New Haven.

8/10 Good

Nicola

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel room was dirty!!!
Stayed 2 nights in Dec 2023
Response from Victor D on 29 Jan 2024
Thank you for staying with us, Nicola. I am so sorry to hear that we fell on your expectations of us. Feel assured that your feedback has been brought to the attention of our Director of Housekeeping. I do hope we can make it up to you, and you think of us again, the next time you're in New Haven.

10/10 Excellent

Nicola

Liked: Staff & service, property conditions & facilities
Hotel room was dirty. We found used Bobby pins and trash on the hotel room floor. Nasty!
Stayed 1 night in Dec 2023
Response from Bobby May on 4 Jan 2024
Thank you for bringing this to our attention. We will make sure in the future to make sure this doesn't happen. We appreciate your feedback. We hope to see you again.

10/10 Excellent

Merveille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Victor D on 4 Jan 2024
Thank you for staying with us! We appreciate your great feedback, we hope you think of us the next time you're back in New Haven.

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific!
Stayed 1 night in Dec 2023
Response from Victor D on 24 Dec 2023
Thank you for staying with us, Jacquelyn! We're so glad you have enjoyed your experience, we hope to see you again, soon.

4/10 Poor

Hernan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Victor D on 24 Dec 2023
Thank you for staying with us! We'd love more information about what liked and disliked about your stay, it'll give us a chance to become better. We hope can make it up to you the next time you're back in New Haven.