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"The hotel looked tired and old."

"Best hotel in York!"

"Staff was very helpful and the room was very clean. Parking was pretty tight. "

"Yes"

"Room nice, quiet place, simple breakfast"

"The bed was comfy and the tv options were great. A nice spot to relax for the night after a long drive. "

"Great place"

"There was no staff. We tried calling from 5-6 with no answer because we had a question about our room. Arrived at 9 for check in and they don’t staff the desk that late so we had to check in via computer which is not very personable for the hospitality industry. The bed frame was rickety metal and was loud every time we moved. The bathroom fan sounded like a plane taking off. Both my showers were cold. There was no hand soap so I had to use shower gel at the sink. Overall it was a terrible experience and I won’t be returning and will be suggesting to friends and family to avoid the hotel at all costs. "

"One of the gentlemen at the front desk was very arrogant unfriendly unpleasant he act like I was a chip on his shoulder and he was trying to knock it off very disrespectful"