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Reviews of Vert Lagoon Netanya

Vert Lagoon Netanya
Kehilat Tzfat Street, Netanya

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 486 reviews" "
Rating 8 - Good. 121 out of 486 reviews" "
Rating 6 - Okay. 55 out of 486 reviews" "
Rating 4 - Poor. 28 out of 486 reviews" "
Rating 2 - Terrible. 33 out of 486 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oshra

Liked: Staff & service, amenities, property conditions & facilities
Bath rooms floor not clean
Stayed 2 nights in Oct 2023
Response from The Vert Lagoon Hotel on 6 Oct 2023
Thank you for choosing Vert Lagoon Netanya

8/10 Good

Israel

Stayed 2 nights in Oct 2023
Response from The Vert Lagoon Hotel on 6 Oct 2023
Thank you for choosing Vert Lagoon Netanya

4/10 Poor

Saar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was obviously a big impressive hotel at some point but it is well past that now. The elevators, carpets, doors, showers, and towels are all old and banged up and falling apart. The Cleo tel is not taking it easy on the facilities - you can see the abuse all’s round you. Thread bare towels, crumbling doors and fixtures, dirty common areas - are all around. The stuff is lovely, the breakfast buffet (I did not have it but walked by it three morning in a row) and the location are all great to give credit where credit is due. On the morning I checked out two cockroaches made an appearance in my washroom and one more visited the bedroom as if to make sure I never come back. Time for a full renovation.
Stayed 3 nights in Sep 2023
Response from The Vert Lagoon Hotel on 26 Sept 2023
Dear Saar,Apologize for we didn't met you're expectations.We will take care of all the things you've mentioned.Regards,

10/10 Excellent

Hagit

Stayed 1 night in Sep 2023
Response from The Vert Lagoon Hotel on 7 Oct 2023
Thank you for choosing vert lagoon netanya

6/10 Okay

Irving

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff could be better in service and in speaking to guests we requested tissues and after calling 3 times and waiting 1 full day we finally received them. Staff did not know answers to general questions nor did they take the time to ask others. When asked to speak to a mgr when our telephone was not fixed after complaint I was told he is busy and couldn’t talk to me. In the Dinning room for breakfast Most of the items were emptied and speaking to a mgr , he agreed with me only after he checked it out. Why wasn’t he on top of it by himself, The hotel needs someone to work on making it a maybe 4 star hotel.
Stayed 2 nights in Sep 2023
Response from The Vert Lagoon Hotel on 8 Sept 2023
Thank you for the comment and for choosing vert lagoon Netanya.We will do our best in order to fix everything you've mentioned.Regards,

10/10 Excellent

Miri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant. The buffet breakfast which is included, was very elaborate and far exceeded our expectations. The outdoor pool is absolutely magnificent. It is a very very large pool (perhaps larger than Olympic size pool) and it is an infinity pool overlooking the sea!!! Absolutely stunning!!!
Stayed 1 night in Aug 2023
Response from The Vert Lagoon Hotel on 5 Sept 2023
Glad you enjoyed you're stay.Waiting for you the next time.Regards,

6/10 Okay

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet was not very good and limited staff so trays piled up on tables. The beach is not across the street It is about a 15 minute walk
Stayed 2 nights in Aug 2023
Response from The Vert Lagoon Hotel on 20 Aug 2023
Thank you for choosing Vert Lagoon Netanya and for the cooment.

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!
Stayed 3 nights in Jul 2023
Response from The Vert Lagoon Team on 24 July 2023
Thank you for choosing Vert Lagoon Hotel.Glad you enjoyed you're stay with us!Until next time,

8/10 Good

johanna

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from The Vert Lagoon Hotel on 17 July 2023
Dear Johanna,Thank you for choosing vert lagoon netanya.Until next time,

8/10 Good

Aharon

Liked: Staff & service
Disliked: Property conditions & facilities
The food and staff are excellent but the hotel bedrooms are very tired and need an overhaul. I have stayed quite a few times in the past and no work had been done on the bedrooms at all. I upgraded to a premium room but it was bad. See pictures. I would put the bedrooms as a 2 star unfortunately. The pictures say it all. A real pity as the staff are great and the food is unbelievable. For example there were 2 x usb sockets in the bedroom. None worked. I asked for maintenance to look at them, two maintenance workers came, could not speak a word of English but managed to say "no work" I find this very odd as ALL hotels nowadays have USB sockets. The wooden sideboard in the bedroom was terribly chipped in lots of places. The door below the coffee machine was dirty with dripped coffee from previous guest! The bathroom walls, just extremely dirty and very tired. See pictures of toilet brush, the toilet flusher. Disgusting. Simply not for a 5 star hotel. Sadly a 2 star for the bedrooms. I can only upload 8 pictures, I have a lot more
table in bedroom
sideboard in bedroom
sideboard in bedroom
sideboard in bedroom
Stayed 2 nights in Jul 2023
Response from The Vert Lagoon Hotel on 17 July 2023
Dear Mr. Aharon,Thank you for the review.We apologize for the specific inconvenience.We will take care of eveything.Regards,

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 or 2 night getaway not in Tel Aviv - come here
Great hotel, very family oriented, nice kid-friendly pool, wonderful view to the sea, 1 minute walk to the beach... For a 1 or 2 night getaway and you want to avoid Tel Aviv - this is the place.
Stayed 1 night in Jul 2023
Response from The Vert Lagoon Hotel on 5 July 2023
Thank you !Glad you enjyoed your stay with us.Regards,

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and amazing service!
We celebrated our son's wedding at 'Jonah', the beautiful venue in the hotel, and booked several rooms for 2 nights for the family and close friends. It was the best decision ever! we had a great time, the service was amazing in all departments, and everything made possible starting with Fabrice Izzak & Iliya from the Check-in, who made us feel like we are the only guests in the hotel, and even canceled one room with no charge when we realized we book one too many. Everyone works with a smile and a very high standard of service. the rooms are great, with a beautiful sea view for beautiful sunsets, and the breakfast buffet is very rich and very good. We had dinner at Bar Italia, just downstairs (not part of the hotel, but in the same building ) and it was amazing, there are 2 more excellent restaurants right there. The wedding was phenomenal and we had a great experience. Thank you!!
Stayed 2 nights in Jun 2023
Response from The Vert Lagoon Team on 19 June 2023
Thank you for choosing vert lagoon netanya!Glad you enjoyed you're stay with us.Until next time.

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Vert Lagoon Team on 19 June 2023
Thank you!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Vert Lagoon Hotel on 16 June 2023
Thank you for choosing vert lagoon netanya

4/10 Poor

????

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 3 nights in May 2023
Response from The Vert Lagoon Hotel on 4 June 2023
Thank you for staying with us.Please let us know how we can improve.

8/10 Good

Abraham

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Vert Lagoon Hotel on 4 June 2023
Thank you for staying with us!until next time.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my staying at the hotel, except the pool area
Stayed 2 nights in May 2023
Response from The Vert Lagoon Hotel on 24 May 2023
Thank you for choosing Vert Lagoon Netanya

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i did not like the pool area
Stayed 9 nights in May 2023
Response from The Vert Lagoon Team on 20 May 2023
Thank you for choosing Vert Lagoon Netanya Hotel.Always welcome to visit our other hotel chains with diffrent pools.Hope to see you next time.Best wishes,

8/10 Good

J Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and safe liked having the coffee maker and liked having a safe in the room.
Stayed 1 night in May 2023
Response from The Vert Lagoon Hotel on 11 May 2023
Dear Mr. Ronald,Thank you for choosing vert lagoon netanya.Waiting for you next time,

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extraordinary hotel. Very beautiful, BUT there was no Wifi in our room. We told the reception and the answer was "I am sorry, I cannot do anything. such a big hotel without wifi is very disappointing.
Stayed 1 night in Apr 2023
Response from The Vert Lagoon Hotel on 28 Apr 2023
Thank you for staying with us.We will check the issue with the wifi.Best wishes,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and neighborhood
Stayed 3 nights in Apr 2023
Response from The Vert Lagoon Hotel on 23 Apr 2023
Thank you!

10/10 Excellent

BATYA, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just a beautiful place to stay!
Stayed 1 night in Apr 2023
Response from The Vert Lagoon Hotel on 19 Apr 2023
Glad you enjoyed your stay with us.

6/10 Okay

Brandon

Travelled with family
Liked: Staff & service, property conditions & facilities
They should have informed the clients about serving passover food days before the holiday actually begins. Poor breakfast. Fire alarm went off every morning and woke us and our kids up. Lobby restaurant and pool bar were closed .
Stayed 2 nights in Apr 2023
Response from The Vert Lagoon Hotel on 6 Apr 2023
Dear Mr Brandon,Thank you for choosing vert lagoon netanya.We will take note and improve, so it won't happen again.We will do our best in order to keep our high standarts.Regards,

4/10 Poor

Edna

Disliked: Staff & service
Worse customer service
They are inconsiderate. I had an emergency in the family and I asked to stay in the room to figure it out and they said I have to leave the room. I spoke to Sergey who is the manager but he was careless. I was really disappointed.
Stayed 2 nights in Mar 2023

6/10 Okay

Claude, Palo Alto

Disliked: Staff & service
It’s overrated and overpriced for what it is offered. Minimal amenities in the room, cheaper hotels are offering water in the room. Furthermore, the forgot to clean my room. If you have a red indiicator at the time the cleaning staff cleans the floor, they will not come back and see if it changed, even if it was red for a minute.
Response from The Vert Lagoon Hotel on 7 Mar 2023
Dear Claude,We will do our best in order investigate the specific issue in order to keep the high standards of the hotel.Best wishes,

4/10 Poor

Karin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Vert Lagoon Hotel on 7 Mar 2023
Dear Ms. Karin, Please let us know how could we improve.Best wishes,

8/10 Good

Barbara

Stayed 1 night in Feb 2023

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
!
Stayed 1 night in Dec 2022
Response from The Vert Lagoon Team on 27 Dec 2022
Dear Guest Thank you for choosing The Vert Lagoon Hotel.Be advise how to improve.

6/10 Okay

ron

Need better upkeep
Response from The Vert Lagoon Team on 7 Dec 2022
Dear Mr Ron,Thank you for choosing the vert lagoon hotelwe will do our best in order to keep up high standarts.Best wishes,

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at the beauty of our room and view of the Mediterranean. The dinner and breakfasts are exemplary. 5 stars!
Stayed 1 night in Nov 2022
Response from SRF on 10 Nov 2022
Thank you for the outstanding review

4/10 Poor

Matan

Liked: Amenities
Disliked: Property conditions & facilities
No Queen/king beds.
Stayed 2 nights in Oct 2022
Response from The Vert Lagoon Team on 23 Oct 2022
Dear Mr. Matan,Thank you for choosing vert lagoon netanya hotel.Apologize we didn't met you're expectations.Hope To see you next time.You are also welcomed to check out other hotels in the chain.

10/10 Excellent

Limor

Stayed 1 night in Sep 2022
Response from The Vert Lagoon Team on 22 Sept 2022
Dear Ms. Limor,Thank you for choosing Vert Lagoon Netanya.Glad you enjoyed your stay with us!Until next time,

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
The shower was useless. The breakfast excellent.
Stayed 2 nights in Sep 2022
Response from The Vert Lagoon Team on 12 Sept 2022
Dear Mr. Michael,Thank you for the review.Hope see you nex time.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really lovely resort in Netanya. The rooms are lovely. The view incredible. Beach gorgeous. Breathtaking sunsets. The kosher restaurant on the roof was excellent with a fun late night vibe.
Stayed 2 nights in Aug 2022
Response from The Vert Lagoon Team on 7 Sept 2022
Dear Ms. Ellen,Thank you for the kind words.Waiting for you next time.

2/10 Terrible

ADAR

Stayed 1 night in Sep 2022
Response from SRF on 5 Sept 2022
Thank you for taking the time to review our hotel and I am sorry that we were unable to meet your expectations on this occasion

2/10 Terrible

Jizchok

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the spa was loud and not at all a relaxing place. Property is not well looked after, and the food was not good
Stayed 2 nights in Aug 2022
Response from SRF on 31 Aug 2022
Thank you for taking the time to send us your comments and we were so sorry to hear that we did not meet your expectations on this visit.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible
The place lacks any soul staff on there phones never a Smile or a greeting just a bark if they need to tell you some thing rooms are not cleaned professionally Friday night was a disaster 0 organisation after charging 280shekel per adult the line in was chaos people pushing was dangerous for my kids I lost my cool and instead of the manager Tony taking control and realising every one is just pushing in some even pretending to be part of the Kadosh fam just to be allowed she started screaming at me to leave and my kids will not eat in end security came saw that the manager is nuts he let me in the security guard the building is beautiful and quiet new but it’s terribly run by unhappy looking staff its expensive and no service over charge and under deliver I would avoid at all cost we work hard all year to come on holiday and relax this place only stresses you out
Stayed 7 nights in Aug 2022
Response from SRF on 25 Aug 2022
Thanks for taking the time to leave us a review and we are sorry that we were unable to meet you expectations on this visit

2/10 Terrible

dassy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful but is really not clean. I checked into my room and found a bandaid on the wall of my bathroom and a cup with a drink and cigarate butts in it on my balcony. Staff was rude and no one answers the phone. I tried calling a few days prior to arriving but to no avail.Then after checking out, i tried calling to see if i had left my earpods in the safe , but there was no one to talk to.
Stayed 3 nights in Jul 2022
Response from The Vert Lagoon Team on 5 Aug 2022
Dear Ms. Dassy, Thank you for choosing the vert lagoon hotel. I apolgoize to hear we didn't met your expectations. We will check deeply everything youv'e mentioned. Thank you for the review.

2/10 Terrible

lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean bad food Towels ripped Bad service Smoking weed in pool Crowded pool and everybody smoking Spend. Time in my room Could not go to pool and enjoy it Nothing was good
Stayed 3 nights in Jul 2022
Response from The Vert Lagoon Team on 3 Aug 2022
Dear Ms. Lisa, Thank you for choosing the vert lagoon hotel. I Apologize we didn't met you're expectations. you are always welcome to try our other hotel in the chain. Best Wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and enjoyable stay. Pool area is too small to comfortably accommodate all the guests. More organisation is required to seat guests in the dining room on Friday night and Shabbat morning
Stayed 7 nights in Jun 2022
Response from The Vert Lagoon Team on 29 June 2022
Dear Mr. Anonymous, Thank you for staying with us. Until next time.

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from The Vert Lagoon Team on 14 June 2022
Dear Mr. Alberto, Thank you for choosing the Vert Lagoon Hotel. Glad you enjoyed with us. Until next time,

10/10 Excellent

Amin

Stayed 7 nights in May 2022

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Stayed 13 nights in May 2022
Response from SRF on 8 June 2022
Thank you for taking the time to review the hotel

10/10 Excellent

Qamar

Stayed 1 night in Jun 2022
Response from SRF on 8 June 2022
Thanks for the great review!

8/10 Good

Shelley

Travelled with family
Liked: Staff & service
Stayed 3 nights in May 2022
Response from The Vert Lagoon Team on 7 June 2022
Dear Ms. Shelley, Thank you for choosing the vert lagoon hotel. Glad you enjoyed your stay with us. Best wishes,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a good location about 30 minutes walk along the seafront promenade to the centre of Netanya. The room was a good size with a balcony providing a proper coastal and sea view. The good sized pool was refreshing. There was plenty of seating available. There is a poolside outdoor restaurant serving drinks, snacks and large-portion sized burgers, chips etc. Excellent breakfast with a huge variety of very tasty options. Only criticism was that the reception staff weren't particularly helpful and more focussed on their mobile phones than guests. That said, would definitely stay there again.
Stayed 2 nights in May 2022
Response from SRF on 9 June 2022
Hi Gary, Thanks for the great review, and for mentioning the mobile phone issue. Sadly, most of the interdepartmental communication is conducted via the mobile, but agree that this can be improved

6/10 Okay

Prakash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautifully located with comfortable rooms, nice service and excellent breakfast. The internet experience was beyond disappointing. The signal strength in the room was very low. The bandwidth was very poor and the connection kept dropping and had to be refreshed regularly. That was extremely frustrating. I was very surprised that there were no international/US plug points in the room and there were no adapters available at the front desk.
Stayed 5 nights in May 2022
Response from SRF on 9 June 2022
Hi Prakash, Thanks for the review and the constructive criticism We will certainly be looking to buy in some adapters

10/10 Excellent

Lisa

Stayed 2 nights in May 2022
Response from SRF on 30 May 2022
Thanks for the outstanding review

10/10 Excellent

Salam

Stayed 1 night in May 2022
Response from The Vert Lagoon Team on 27 May 2022
Mr.Salam, Thank you for choosing Vert Lagoon Hotel. Glad you enjoyed your stay with us. Best wishes,

4/10 Poor

Gerald

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
View was nice
Stayed 2 nights in May 2022
Response from SRF on 17 May 2022
Thanks for taking the time to leave your feedback