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"Excellent customer service "

"Excellent My limpio "

"I chose this hotel because of the good reviews and location. After a long bike tour, I wanted a hassle-free stay and paid $77 USD for one night. The first night was fine. The issue began when I went to extend my stay. Instead of processing the extension, the staff brought out a laundry bag with a towel I had used to wipe dirt off my hiking shoes and told me I would have to pay for it to be washed. When I asked how much, they said they would “let me know tomorrow” because it was Sunday. That meant I was expected to accept an unknown charge. I reviewed the contract, translated it, and pointed out the clause stating guests can only be charged if an item is permanently damaged and cannot be restored by washing. Only after I referenced this section did they say management decided not to charge me. Given the premium rate, this handling was disappointing. I chose not to extend my stay and moved two blocks away to a private apartment with underground parking and a washer/dryer for $33. The location is good, but if you stay here, pay close attention to any additional charges and be ready to defend your rights."

"Termales fantástico!"

"The restaurant had a great variety of food. The steaks were excellent. The complimentary breakfast was delicious. The service was incredible. I recommend the double luxury room with private jacuzzi. The room is beautiful, luxurious living room and beautiful private balcony with hot tub. Top notch facility. "

"un accueil formidable, personnel très bien "

"This is a beautiful venue in the city of Manizales. Rooms are comfortable, clean and quiet. The location is in a natural reserve with the opportunity to see butterflies, hummingbirds and other birds. It is near the business district. Breakfast is included and it has two restaurants with a good menu. Staff is very courteous and helpful."

"Room was very clean and staff was very friednly."

"Excellent hôtel, clean quiet and friendly staff… included breakfast is amazing. It’s also well located !"