On the beach, sun-loungers, beach umbrellas, beach towels
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Reviews of Negril Palms

3.5 out of 5
Negril Palms
Norman Manley Blvd, 7 Mile Beach, Negril

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 1 May 2024
Hello Jessica, Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Segan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quaint and quiet the property was! The food was delicious compared to many other hotel/resort stays. The only issue I had was the tv in my room. They don’t have any channels so you have to sign in to one of the apps, Netflix, prime, etc.. which for whatever reason kept giving me an error code. It was very frustrating because I love watching tv to wind down to. I hope they can correct this issue going forward. Otherwise i highly recommend:)
Stayed 3 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 28 Apr 2024
Hello Segan,Thank you for your feedback and for sharing your concerns you had during your stay. Your feedback is important to us as we strive to create the best experience for our guests. Looking forward to having you back with us. Best Regards

8/10 Good

Dadrie, Wappingers Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in an ideal spot to get any thing that you may need, supermarket, money exchange etc.
Stayed 3 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Dadrie,Thank you for taking the time to provide your feedback. We strive to create the best experience for our guests and are glad you chose us for your stay. Hope to have you back with us soon.Best regards

6/10 Okay

Tawana, Cypress

Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Tawana,Thank you for your feedback. We commit to continuously improving our guest experience and look forward to having you back with us.Best Regards

6/10 Okay

Titus

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Titus,Thank you for taking the time to share your feedback with us. We commit to continuously improving our guest experience and look forward to having you back with us.Best Regards

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, staff & service
I was without television service for 3 days. They finally moved me to another room were.the tv was working, then cable went out for the evening!
Stayed 7 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Pamela,Thank you for your feedback and for sharing the concerns you had during your stay. We commit to continuously improving our guest experience and look forward to having you back with us.Best Regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great! So much convenience and was peaceful and quiet
Stayed 1 night in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Jennifer,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Was a lovely property. Appreciated the cleanliness and the peaceful atmosphere
Stayed 4 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Jennifer,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Kimberly V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay. Great location and value. Staff are friendly, helpful.
Stayed 3 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Kimberly V,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Paul C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not our first time at The Palms. Pros: For the most part the staff was delightful. A shout out to Lisa our Lifeguard, always ready and available to help. Housekeeping gets a big shout out as well, Annette was always prompt and thorough. Food was good, however the menu is limited. Refrigerators are now standard equipment in the rooms. Cons: The manager doesn't appear to take much of an interest in what's going on on a daily basis. No hot water 3 days, no water 1 day as I was told the water tanks were not refilled on the property. Hauling your luggage to and from the rooms isn't a priority either.
Stayed 9 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 23 Apr 2024
Hello Paul,Thank you for your feedback and for sharing your concerns you had during your stay. We commit to continuously improving our guest experience and thank you for the concerns you have noted. We look forward to having you back with us.Best Regards

2/10 Terrible

Shanque

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My first time staying at this hotel was Amazing. The second time I booked this hotel, they canceled my booking because they were getting more money for the same room. The 3rd time I booked I got a message from the manager assuring me that my stay would be just as amazing as the first time. My Stay Was horrible! I only stayed at this hotel for five days because I was in town for a funeral. The first night I checked in late they were aware of my check time. The room I was assigned had big red ants, It was very old-fashioned not up-to-date like the first time I stayed there. The furniture were old and dusty, the walls were stripping. They had no hot water. I had to take a shower in cold water. There was no one there to give you service If you were checking in late, such as towels pillows to accommodate your stay. Only a Guy at the gate and he has no access to anything. The 2nd day I felt like they got pissed off because I asked for hot water. They turned the water heater all the way up which burnt my fingers it was Extremely HOT. The 3rd day The hotel didn’t have water at all. I had to go to the funeral without a shower, was unable to brush my teeth, wash my face or do anything that involves water. The room that I was in got flooded twice because of the Type of shower head (which needs to be replaced) and how forced the shower was. Overall, it was a horrible stay. Some rooms are up-to-date and some rooms are not. I change room once. Not pleased.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracie

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 11 Apr 2024
Hello Tracie,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Quiet Place, love that my room was very secluded
Stayed 2 nights in Apr 2024
Response from Samantha - Negril Palms Sales on 9 Apr 2024
Hi Paul,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Kenneth

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
What I like is the property is clean and quite,dtaff respond quickly which is great. What I din't like was a staff member told my guest to get off the chair cushion with his wet shorts, because the cushions for the chair belongs to the ladies. I spent a lot of money for my comfort.
Stayed 5 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 9 Apr 2024
Hi Kenneth,Thank you for providing us with your feedback. We commit to continuously improving our guest experience to better serve you. It was a pleasure hosting you and we look forward to hosting you again. Best Regards,

8/10 Good

natalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Negril Palms is a nice property. The rooms are well appointed and clean. The staff was friendly and efficient. I enjoyed my stay.
Stayed 3 nights in Jan 2024
Response from Samantha - Negril Palms Sales on 10 Apr 2024
Hello Natalia,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Ranelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my birthday there 4/2/24 the experience was breathtaking. Definitely an off the beaten path type of vibe if you choose not to do a resort and want something chill and calming. The staff was very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Samantha - Negril Palms Sales on 9 Apr 2024
Hi Ranelle, Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Clive Lancelot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 25 Mar 2024
Hello Clive, thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cute probably right on the beach.
Stayed 2 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 25 Mar 2024
Hello London, Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. It was a pleasure having you and looking forward to having you back with us soon. Best regards

10/10 Excellent

Judy Ann, Champlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Negril, and we really loved the whole seven mile beach. We had Family staying at other resorts so we did not spend much time at the Palms,and we ate elsewhere so I cannot comment on the food, but the staff and housekeeper was excellent and it is a very relaxing resort, it was quiet and any loudness always ended by 10pm. Would recommend this resort!!!!!!
Stayed 7 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 25 Mar 2024
Hello Judy Ann, Thank you for your feedback and for choosing Negril Palms. We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

6/10 Okay

DIANE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was professional and courteous. Rooms were not well equipped. No irons, thin bedsheets and water issues.
Stayed 6 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 19 Mar 2024
Hello Diane, thank you for your feedback and for sharing the concerns you had during your stay. We apologize for the inconvenience and commit to continuously improving our guest experience.Best Regards

4/10 Poor

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samantha - Negril Palms Sales on 25 Mar 2024
Hello Natalie,Thank you for taking the time to share your feedback. We commit to continuously improving our guest experience to better serve you. Best Regards

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 8 nights in Feb 2024
Response from Samantha - Negril Palms Sales on 14 Mar 2024
Hello Craig, thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon.Best regards

8/10 Good

Jacquelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower hot water was broken for two days that i knew of from Feb 27-28th. That is why i rated the facilities so low. A cold shower is not good. Also, the toilet pipe leaked when flushed. Everything else in the room i was happy with and the food was good too. The lifeguards were excellent, extremely friendly.
Stayed 4 nights in Feb 2024
Response from Samantha - Negril Palms Sales on 5 Mar 2024
Thank you for your feedback and for sharing your concerns you had during your stay. We commit to continuously improving our guest experience. Thank you for choosing Negril Palms and we look forward to hosting you again.Best

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities
Nice easy access to beach . Food and drinks reasonably priced . Very friendly and accommodating staff.
Stayed 3 nights in Feb 2024
Response from Samantha - Negril Palms Sales on 4 Mar 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Chanique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and parking
Stayed 1 night in Jan 2024
Response from Samantha - Negril Palms Sales on 16 Feb 2024
Hello Chanique, Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Jamah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay and see negril. Quiet but lots to do close by. Amazing beach. Excellent staff. Great food at the hotel and lots of nearby food and entertainment choices. We'll definitely be back!
Stayed 7 nights in Jan 2024
Response from Samantha - Negril Palms Sales on 3 Feb 2024
Hi Jamah,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service
Perfectly located by the beach. Food is not great. Got the worst room even though we booked a month in advance, shower was not working, room was on the side of the road we could not sleep. They said first come first serve. They changed our room the following day upon our request.
Stayed 3 nights in Jan 2024
Response from Samantha - Negril Palms Sales on 3 Feb 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samantha - Negril Palms Sales on 3 Feb 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

4/10 Poor

Verified traveller

Travelled with partner
We stayed 3 nights. Our last night/day we had no hot water. When we did have hot water, there was not much water pressure. They do not provide any shampoo. You get a small bar of soap only. No coffee maker in room. Very limited beach chairs. They do not have security so the dealers used the beach chairs and hounded the guests to buy their crap. Anyone could walk up into the resort from the main front entrance or the beach entrance. And the dealers did. They would also use the bathrooms. We did not feel safe here. Would not recommend or return to this property. We did not try the food as the menu was not appealing to us. Staff often hung out in the dining area smoking. Construction was going on, but that didn’t bother us.
Stayed 3 nights in Jan 2024

8/10 Good

Marsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Samantha - Negril Palms Sales on 29 Jan 2024
Hello Marsha, Thank you for choosing us for your stay. We’re really grateful and appreciate you taking the time to share your rating with us. Thanks again and hope to see you again.Rest Regards

10/10 Excellent

Kadian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samantha - Negril Palms Sales on 29 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

8/10 Good

Sara

Travelled with partner
Liked: Staff & service
Disliked: Amenities
When we arrived to our room , the safe was jammed and would not open. The floors in the room were dirty. We spoke with the office and she arranged for us to upgrade to a deluxe room which is what we have always purchased 2 times prior. The floor in the new room was better but was dirty under the bed , which we could live with until the next day. There are ants in the bathroom but since their windows are open and have only shutters for privacy, we expected to see some sort of critter . We can live with that ! The office staff are very attentive to our needs and respond immediately with our requests. We were told they did not have hot water since the prior day BUT were working on it. It was fixed by that evening. There was a guest there that thought everyone wanted to listen to their music and it played all day and night until someone asked them to shut it off around 9:30pm. We asked the next day for the office to ask them to keep it down all the time as it was rude and their music taste was obnoxious to us and they complied. There is a gate that is manned but they still allow some locals to use the beach chairs which is a bit annoying as there are only so many to go around. They do have a lot. They come super early and take the best seats. They didn’t appear to spend any money at the bar or restaurant. The property is gated for a reason and that is to keep out non- quests ! Overall , we love this place and have come to know the bartender, Legend and other staff
Stayed 7 nights in Jan 2024
Response from Samantha - Negril Palms Sales on 29 Jan 2024
Hello Sara, Thank you for your feedback and for sharing the concerns you had during your stay. We commit to continuously improving our guest experience and thank you for the concerns you have noted.Best Regard

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
staff was good, but two years in a row the hot water didn't work, most of the time.
Stayed 7 nights in Jan 2024
Response from Samantha - Negril Palms Sales on 19 Jan 2024
Thank you for your feedback and for sharing your concerns you had during your stay. We commit to continuously improving our guest experience and thank you for the concerns you have noted. Best Regards

10/10 Excellent

Arthur, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Beautiful environment quiet place, I love it.
Stayed 3 nights in Dec 2023
Response from Samantha - Negril Palms Sales on 17 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

Roderick

Stayed 1 night in Dec 2023
Response from Samantha - Negril Palms Sales on 8 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort. Good vibes!
Stayed 2 nights in Dec 2023
Response from Samantha - Negril Palms Sales on 29 Dec 2023
Hello Paul, thank you so much for your rating. We greatly appreciate your feedback and are thrilled that you had an amazing experience. We look forward to having you back with us.

2/10 Terrible

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful
Filthy dirty dingy property water didnt work in the sink broken toilet broken shelf in the wardrobe tiny pool and was even asked to pay for sun lounger which i may add were not fit for use i told them no way hence i checked out after 2 nights made me feel dirty
Stayed 4 nights in Dec 2023

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ashanti on 24 Dec 2023
Thank you for your review David! We hope to see you soon.

6/10 Okay

Cordia

Travelled with family
Disliked: Property conditions & facilities
The bathroom was very cramped The bed uncomfortable
Stayed 1 night in Dec 2023
Response from Ashanti on 24 Dec 2023
Thank you for your review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We hope to see you soon.

10/10 Excellent

Kimberly V

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Samantha - Negril Palms Sales on 5 Feb 2024
Hello Kimberly,Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay. Hope to have you back with us soon. Best regards

10/10 Excellent

caveina

Stayed 1 night in Dec 2023
Response from Ashanti on 15 Dec 2023
Thank you for your review! We hope to see you soon.

2/10 Terrible

Barbara

Travelled with group
Disliked: Amenities
The pictures shown on internet are not accurate
Stayed 2 nights in Dec 2023

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service
Renovation.
Stayed 4 nights in Dec 2023
Response from Samantha - Negril Palms Sales on 13 Dec 2023
Hi, Sheldon, thank you for your feedback. We are committed to constantly improving the Negril Palms experience and we look forward to welcoming you again soon. Best Regards

8/10 Good

ANNA-KAYE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very nice and welcoming the environment was clean and quiet. I enjoyed. going to the beach. The only suggestion I would make is that mats be placed on the floor in the room.
Stayed 1 night in Dec 2023
Response from Samantha - Negril Palms Sales on 13 Dec 2023
Hi Anna-Kaye, thank you for your feedback. We endeavor to create the best experiences for our guests and are glad you enjoyed your stay. We look forward to welcoming you again. Best Regards

8/10 Good

Sherika

Stayed 1 night in Dec 2023
Response from Samantha - Negril Palms Sales on 13 Dec 2023
Hello Sherika, Thank you for your rating. We will continue to work on creating the best experience for our guests. Best Regards

6/10 Okay

Reginald

Travelled with partner
Disliked: Property conditions & facilities
We checked in on Sunday 12/03, had low pressure. Woke up Monday to water at all. I went front desk, said the look into. Offered another room, pressure low on ground floor what would it be upstairs. Rather than take chance happening again we changed resorts. No being to shower that’s a big issue
Stayed 4 nights in Dec 2023
Response from Ashanti on 15 Dec 2023
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Have a great day!

2/10 Terrible

Lashanna Denroy, lawrenceville

Travelled with partner
Liked: Staff & service
Toilet had plumbing issues music late at nights we could not sleep
Stayed 2 nights in Dec 2023

2/10 Terrible

Lashanna Denroy, lawrenceville

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I am still up late there is loud music playing , I spoke to the guests more than two times and still there is loud music . I moved twice the first room the shower was nit working properly, the second room the tv and toilet did not work . Finally I got a new from the noise is ridiculous and the refrigerator does not work .
Stayed 1 night in Dec 2023

8/10 Good

Sheldon

Travelled with partner
Liked: Amenities
Get the construction completed and all will be top notch
Stayed 3 nights in Nov 2023
Response from Ashanti on 12 Dec 2023
Thank you for your review Sheldon, it was a pleasure hosting you. We do appreciate your patience and understanding while we try to improve the guests' experience. We are looking forward to seeing you again.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Love the view of the ocean and sunset
Stayed 2 nights in Nov 2023
Response from Samantha - Negril Palms Sales on 13 Dec 2023
Hello Shane, thank you for your review. Thank you for choosing The Negril Palms for your stay and we look forward to hosting you again.Best Regards