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Reviews of Hotel Big Sur

3 out of 5
Hotel Big Sur
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 80 reviews" "
Rating 8 - Good. 24 out of 80 reviews" "
Rating 6 - Okay. 9 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and cozy rooms.
Stayed 1 night in Mar 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in Feb 2024

8/10 Good

Avelaine

Liked: Cleanliness, amenities
Disliked: Staff & service
Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Stayed 3 nights in Jan 2024

6/10 Okay

Wan-Ting

Stayed 5 nights in Jan 2024

10/10 Excellent

Zhaohui, Paoli

Stayed 1 night in Dec 2023

8/10 Good

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
As others have mentioned, this is a good stay the day before and after trekking in Torres del Paine. It has the essentials after doing the W or O circuit: bed and bathroom. The room is a tight comfortable for 2. Hope you are very comfortable if sharing as the bathroom door is farm door and it’s very tight. The walls are paper thin, so noise from every direction including the outside street. They store luggage if you’re doing the Torres del Pain trek for multiple days. Overall, the bed is comfortable and bathroom is clean. Like most, highly recommend for the price to use this hotel as a rest before and after the trek.
Stayed 1 night in Dec 2023
Response from Big Sur on 2 Jan 2024
Dear Quan,Thanks for your opinion, it means a lot for us. Happy New Year!

10/10 Excellent

emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give 6 stars if that was an option. Wonderful location, fantastic and helpful staff, updated accommodations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, walkable, and close to the water.
Stayed 1 night in Dec 2023
Response from Big Sur on 2 Jan 2024
Thank you Graeme for your opinion, it is very important to us.Happy New Year!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Liked: Property conditions & facilities
Puerto Natales 12/15/23
The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Stayed 2 nights in Dec 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelsey

Stayed 3 nights in Dec 2023

8/10 Good

Corene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely surprise when you check in to the hotel and find your room in a modern architect design eco friendly building. Don’t judge what you see from the street!! Rooms were fabulous and we loved that we could watch Netflix as I was very ill at this point. Breakfast was sparse but adequate. Access to tea and coffee was very poor. The staff were great. I would recommend this place as it is also very convenient to everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Brand new, very clean, modern farmhouse style. Only downside was the internet and the walls are paper thin. You could hear everything in the adjacent room. Aside from that I would recommend. Rosiel at the front desk is the best
Stayed 1 night in Nov 2023
Response from Big Sur on 2 Jan 2024
Thank you Elizabeth. We wish you a happy new year From Patagonia

8/10 Good

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 4 nights in Nov 2023
Response from Big Sur on 2 Jan 2024
Thank you Heather, we try to make the best for our guest. Happy new year From the Patagonia

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs upgrades like TV and noises can be heard
Stayed 1 night in Nov 2023

10/10 Excellent

RITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved!
Stayed 2 nights in Oct 2023
Response from Big Sur on 11 Oct 2023
Estimada Rita,Un honor contar con sus historias y buena energía. Le deseo más viajes maravillosos.Un cálido abrazo. Recepción Big Sur. Rocío

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Stayed 2 nights in Aug 2023
Response from BigSur on 13 Aug 2023
Thanks for your comments Frederick. It was really nice to have you here. Keep enjoying your trip!!

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2023
Response from Rodrigo on 29 May 2023
Muchas gracias por tu buena calificacion. Esperamos que hayas disfrutado de tu estadia.saludos

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great staff and well located.
Stayed 2 nights in Apr 2023
Response from Rodrigo on 24 Apr 2023
hi Ian, thanks take a great day!!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet and well located. Great staff very friendly and helpful.
Stayed 1 night in Apr 2023
Response from Rodrigo .- on 21 Apr 2023
Hello IAN, thank you very much for your comment.greetings2

2/10 Terrible

GOPALAKRISHNAN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked 4 bedroom apartment and we were checked to see a dirty toilet & bathroom. The water has been constantly leaking after every shower and toilet seats were so dirty. 1 day pass the check in the staff informing us that we need to pay $60 for kids. It was a 4 bed room and the lady saw us checkin with kids and didn’t say any word. After our extension for a day she want to charge us $60 more. They didn’t even offer a cup or water to make a tea. Very rude and unfriendly.
Stayed 2 nights in Apr 2023
Response from Rodrigo .- on 21 Apr 2023
Hello, we deeply regret the inconveniences caused, we are reviewing the situation in order to identify and improve this situation.greetings

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well organized. Close to downtown, dining and the shoreline. Helpful with trekkers heading to Torres del Paine National Park
Response from Rodrigo .- on 21 Apr 2023
Hello William,Thank you very much for your comment.It is a pleasure to be able to help our guests' experience to be the best and they can enjoy their trip.greetings

10/10 Excellent

Darrol

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great inexpensive stay. The double singles beds are a little close and the bathroom is separated by a barn door. Parking is on the street. But for the price (clean, well lit, safe, light breakfast, coffee all the time, good internet, close to restaurants and very friendly staff), it was great value. The daydesk manager (Jonaton) was excellent and friendly and accommodating. I stayed 3 more days than anticipated.
Stayed 1 night in Mar 2023
Response from Rodrigo .- on 21 Apr 2023
Hi Darrol,Thank you very much for your comment.We are very happy that you were able to enjoy your stay with us.greetings

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio and new
Stayed 1 night in Mar 2023
Response from Rodrigo .- on 21 Apr 2023
Hello, Pablo, thank you very much for your comment.

8/10 Good

Montserrat

Stayed 4 nights in Mar 2023
Response from Rodrigo .- on 21 Apr 2023
Muchas gracias Montserrat por tu buena calificación.saludos

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and new propety
Stayed 1 night in Mar 2023
Response from Rodrigo .- on 21 Apr 2023
Hello, thank you very much for your comment.

8/10 Good

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New need time to improbe but nice place
Stayed 1 night in Mar 2023
Response from Rodrigo .- on 21 Apr 2023
Hi Pablo, thank you very much for your comment, it is part of our commitment to try every day to give a better service.greeting

2/10 Terrible

Ian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floors in the hallways have grates in them letting noise echo throughout the building. There is no soundproofing of any kind so you can hear every word of conversations happening several floors below you and of people in the room next door. The floors of the room were also disgustingly dirty, they clearly had not been cleaned in weeks or months.
Stayed 1 night in Feb 2023
Response from Rodrigo .- on 21 Apr 2023
Hello Ian, we are sorry for the situation caused by the noise, we are already working to solve this particular situation in a better way.Regarding the cleaning of the room floors, we want to mention that our room maintenance staff clean each time a room is vacated, under the supervision of the area manager and checked under a procedures manual. We will certainly pay attention to this detail.greetings

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a newer property but they went cheap on noise control. It was extremely noisy and had people coming in until early morning, making it hard to get a good nights sleep.
Stayed 1 night in Feb 2023

6/10 Okay

Sheryl

Stayed 1 night in Jan 2023

4/10 Poor

Sheryl

Stayed 1 night in Feb 2023

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a brand new place so there are some things missing, like the TV (there's a bracket, but no screen). The front desk is in an awkward spot and I didn't get much of an orientation. The front desk workers didn't speak a lot of English either. Having said all of that, it was quiet and clean and a very comfortable bed and a nice shower!

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Terrific hotel
Everything about the hotel is great, only complaint is with this type of construction, it can be noisy if neighbors above or adjoing rooms are loud. Otherwise, clean, nice location to the warerfront and friendly staff.
Stayed 3 nights in Jan 2023

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service
Lovely new hotel. Friendly staff Clean hotel Great location Good price for money Average breakfast Noise problem in the bedroom. The walls are so small that you can hear the guests in the bedroom near yours.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Sur was very clean and modern, the staff was friendly and helpful, and their breakfast was quite good. The only possible downside was that it is very near the port, and a bit noisy most of the time. However that also meant that you have spectacular views of the ocean, mountains, and glaciers every time you look out a window. If I was to go back I would certainly choose to stay at Big Sur.
Stayed 3 nights in Jan 2023

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Jan 2023

8/10 Good

Rebecca

10/10 Excellent

Edgardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not working Nice hearty breakfast The front desk very pleasant and helpful Its a brand new hotel

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly

10/10 Excellent

Shelby Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Emy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fresh. Beautiful views. Modern design with lots of wood and thoughtful features.
Stayed 1 night in Nov 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I go back to Puerto Natales, I'll be stopping at this hotel again. Lovely hotel with great staff and breakfast. Great location in town too!

10/10 Excellent

Marselli

Stayed 2 nights in Feb 2024

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Zufrieden
Sehr nettes Personal und hilfsbereit, top Umgebung. Leider sehr hellhörig und keine Ablagemöglichkeit im Zimmer.
Stayed 4 nights in Feb 2024