What are you talking about? During November there are no insects, and if there were "bed bugs" we would have received many other complaints by other guests! Make sure of what you say before defaming an hotel with similar serious insinuations!

Dear customer, in front of your petty and unjust behavior we do not really have words! You have no right to review us because you have never stayed in our structure! You consciously made a reservation knowing that our check-in was finished a long time before, probably dazzled by the particularly competitive price you had found and hoping that we would have welcomed you anyway. The rate you choose is charged immediately and it is non-refundable. However, if you had asked for a refund the next day, we could have exceptionally avoided charging the cost of your stay and allowed you to cancel your stay without penalty. Instead, you has deigned to contact us more than 10 days later, when it was too late to make any reimbursement and now you also dare slander us without ever having used our services. You should be really ashamed, I am sure that now our potential customers will surely have clearer ideas about the real situations that have occurred. We invite you to take a good examination of conscience!

Mi perdoni, ma la scortesia e l’arroganza di cui lei parla, si riferiscono alla necessità, conclamata sin dagli albori della prenotazione, di controllare lo stato della camera prima di restituirle la cauzione?? Le ricordo a tal proposito che è nell’interesse del cliente che viene controllato lo stato della camera...mi sa che è un po’ confuso... Quanto ai rumori “allucinanti” provenienti dal bagno, probabilmente sono frutto di un brutto sogno, perché finora è l’unico cliente ad essersi lamentato di questo particolare. Non si capisce nemmeno a cosa sarebbero dovuti!

Cher client, notre style de mobilier était clairement visible sur les photos publiées sur Expedia, nous sommes donc surpris de voir que vous avez été "bouleversé" par la "laideur" de nos choix stylistiques. Quant au bruit venant de l'extérieur, ce n'est certainement pas notre responsabilité si un concert avait lieu sur la Piazza Dante et qu'à 22 heures, la musique pouvait être entendue! Vous avez consciemment réservé une structure centrale, au beau milieu de la vie nocturne napolitaine, avec une entrée principale que peu d'autres B&B peuvent se targuer de posséder à Naples, car ils se trouvent tous dans des rues sombres et isolées. Pour le reste de ses plaintes ridicules, déployons un voile pitoyable! Ils ne méritent même pas une réponse pour leur banalité et leur hypocrisie. Nous sommes heureux que vous ayez trouvé une solution alternative à la hauteur de vos attentes ... au moins, nous n'avons pas eu à supporter d'autres choses pénibles!