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"The staff was very friendly, and the food presentation was good. However, we were disappointed that the mist sauna didn’t work, and there was no cold pool available; all the pools were very hot, making it difficult to cool off. The menu is entirely Japanese with no substitutions or accommodations for dietary restrictions, and while tea is available, there is no coffee. Also, because of the remote location, the lack of nearby restaurants or convenience stores made me feel somewhat trapped. The property itself is dated and showing its age, with the restaurant and bar closed permanently. Although the library offers a pretty setting, it was unlit, and the heat was off, rendering it unusable. "

"Cozy, quaint and very relaxing. Loved the private onsen. Beds were SO comfortable!! Lots of free amenities, treats and drinks. "

"Impeccable cleanliness, great coffee bar, staff incredibly professional, large grocery/information center just across the parking lot. Nice and peaceful with really nice views of the mountains."