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"Very friendly and Helpful staffs. Ms. Loan was very kind and helpful. She notice I had stomach problem and offered to give some ginger candies to help me. The bar for this nice hotel needs a better bartender. The margarita that we ordered only has lime juice and tequila. The water was luke warm even when we turned off the cold water and opened the hot water completely. "

"Enjoyed my stay here. Great location, staff and helpful and friendly. Breakfast is very good. "

"Fantastic room, staff, restaurant and lobby. We will come again anytime. Only a treadmill more Will have made our stay even better "

"Clean and spacious room. Staff is very friendly. Good location for getting around."

"Breakfast buffet so good, many varities Asian and European food, friendly and helpful staff, rooms very cleaned We enjoyed for 2 days"

"Friendly and courteous staff. Location is close to the Hue Imperial City. Clean room, comfortable bed and pillows. Room is spacious and nicely decorated. Breakfast was nice, variety with Asian and wester food."

"DO NOT BOOK THIS HOTEL BEFORE READING. This is a review from a Da Nang Local who has stayed in this hotel 5 times. Everytime, it gets worse. But this was the worst by FAR. What you see on Hotels.com is super-outdated, and a bait and switch. Some rooms are NOT in the main hotel but a ghost hotel about a half-a-mile away with ZERO staff and a designated breakfast area that is 2/10 compared to what is offered in the main hotel. The Family rooms, specifically, are totally different from what you see, dirty, old, and without AC you control. The ways are stained with who knows what. NO COUCH. It's as if you are literally in a temporary prison holding cell...for $300 USD. REFUSE to eat in the "other" breakfast hall. Go to the main hotel and eat there. The selection is x5 as good and the atmposphere is x20 what youll find in this military mess hall they set up. Shame on Mercure for being this greedy. Sold out all year and ZERO upgrades? No staff? No communication? This should feel like a 5-star hotel for the $ spent/and made, but instead it is quite literally one of the worst hotels in all of Da Nang. I would skip Ba Na Hills altogether, as it has gone way downhill...but if you MUST go, NEVER stay here. "

"Too wet to swim and pool was freezing. Loved the whole experience there. The spa treatments were good as well"

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