Top Hotels Near Museo de Oller in San Juan from AU$179

"I have been a guest at the Caribe Hilton several times. My first stay there was over 20 years ago as my children were young. I still find some of the staff that worked there then. Things have definitely changed, but let’s start with the positives: dining is top notch and guest service staff as well. The beach, garden and outdoors were immaculate and breathtaking. My recent stay, however, left me wondering if I’ll return. The prices per night have skyrocketed (I dont lnow how they can legally rack up so many fees!). Our stay without food was over $900 a night. The rooms are decaying to the point that the mattress had his and hers sulci… lol! Housekeeping staff is essentially absent; I asked for towels on my second day and these never arrived. We had to take the trash to the lobby and add it to and already overflowing bin at the lobby of the Wave wing. Five hours later, we returned to the wing and the trash bin had turned into piles. Not once I was offered a room cleaning, even when I inquired about it, They said sure but no one showed up. The toiletries on the largebottles smelled rancid. The security person at the pool on day 3 of my stay was speaking on his cell phone and ranting obscenities in Spanish… not pleasant to hear and no one to supervise… the place is in skeleton crew and staff looks super overworked particularly at Nectar during morning hours. Overall, I felt as if I was staying at an overpriced air bnb. They should broadcast it as such. "

"Overall was a nice stay. Very nice ocean view balcony. Clean room, friendly staff. Breakfast was ok. Beautiful area to walk around as well. "

"Location is excellent for walking around old town. The hotel is clean and the staff very helpful. Amenities are limited. It would be nice if there was a coffee maker in the room. My recommendation is this: do NOT stay in any room that overlooks the street. You will not sleep due to the street noises. People party hard in Old San Juan and they carry the party into the streets when the bars close. Also, traffic is heavy during peak season and many are booming their music. We also endured a lot of construction vehicles and work being done on the property across from us (they started around 5am) We were in room 22; a lovely room, but the “windows” overlooking the street have wooden doors which offer no sound-proofing. So, if you want to sleep, insist on an inside room away from the street. Hope this helps. Old San Juan is worth seeing!"

"Great stay"

"Yes"

"It’s ok if you staying for one night "

"We arrived at 430pm and was told our room should be ready in an hour. Went to grab some food came back at 830pm and room still was not ready. After another 1/2 hour they gave me a room with 2 beds looking at a building when I had booked a deluxe King Bayview. I was paying $500 per night for this room. They finally gave me a $50 per night discount which was ridiculous. Get to room had not been properly cleaned. When asked for bar of soap at first told they were out, but finally found me one. We had stayed at your property in September and it was a totally different experience with staff, room and every aspect, so I recommended this hotel to the couple traveling with us and then we had this terrible experience. I am also Vice President for National Travel and have recommended your porperty to many clients which I no longer will be doing. I was told you had a change of management recently which I am assuming is responsible for the decline. "

"Ive stayed here numerous times in the past with no issues however this time i have to say i was disappointed. Check in was no problem, Frank was friendly and polite. Next day before heading out i told Andrea at front desk to please have housekeeping to set up the sofa bed, replace towels and empty the humidifier. 30 min later she called me to state i had a do not disturb tag on the door and couldn't get the service. I told her to check again because i had indeed removed it, she insisted it was there. I told her well im verbally telling her for the 2nd time to do the service. She said per policy she could not, that i needed to return & remove it myself. I was in disbelief over something so simple. I did return later that day only to find out my room was done and i had removed the tag after all. Joel the housekeeping inspector was in my room when i returned, very nice person. I could of continued with my day instead of wasting my time. Also my gate key didn't work to leave property and had to go reverse back to frontdesk instead of the security letting me go , as i had just came in. The whole miscommunication was a inconvenience. The staff needs to do better. "

"Very clean room and courteous staff. Only wish they supplied washcloths for showering."