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"Spacious room, beautiful bathroom and lovely staff. "

"Did not have breakfast at property, as there are a couple of nice coffee-pastry shops across the street. Very poor information regarding the street to hotel since it is open only to local traffic, one needs assistance from hotel to open it!!! The underground parking was outside the oldtown but very tight spots, make sure you do not rent a large car."

"No kettle in the room, but at certain hours of the day you can get free hot water in the lobby bar. Hotel is fine but we didn’t like the area, it did not feel safe."

"The property needs some updating. Areas showing wear and tear need to be fixed. Not a 5 star property. No bath mats, only 2 towels, no in room safe, no coffee machine. We could not use the A/C since entire hotel was still on heat and we were told that the hotel was either one or the other. Being 25 celcius out, couldn’t understand why the heat would still be running. Staff seemed pre-occupied and not particularly motivated to help. Property also understaffed. We were told that outdoor pool was heated, but it was ice cold."

"Room very confortable! "

"We had a good stay here, some of the floors were done up but not ours, room was dated but comfortable and clean. Breakfast was nice. Prior to our stay our plans had changed unexpectedly due to reasons beyond our control. We approached the hotel trying to change our date for a much cheaper and less popular one, we did not ask for a refund of difference or anything like this and the hotel repeatedly refused us without listening or considering the situation. The funny thing is they could have made a lot of money off this and make us happy but they chose not to, unnecessarily. Expedia tried to change their mind but this didn't help either. This forced us to stick with the original booking. We will avoid booking with this hotel chain again."

"Just a great experience - fantastic communication, the location was super central to everything (no taxis required!) and the host was just so helpful. We could not recommend it enough!"

"Breakfast was amazing with free water while dinner you had to buy water which was strange Indoor pool we didn't realise until we went to use that children aren’t allowed to use which was a shame as that was one of the main reasons we booked this hotel, they should have a n hour slot a day where they can use it and kids club closed for two of the 4 days we were there which was another shame"

"Room really clean, staff amazing and friendly. Nice experience. Breakfast buffet tasty with a good range of options Inc gluten free"