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"Very average place, amazing staff "

"スタッフの皆様の対応も素晴らしく、お部屋の露天風呂も最高でした。また利用したいと思います"

"very good"

"The Staff were very friendly. But the room smelled like cigarettes I had to open the window when I first arrived to air out the room. "

"とても良い部屋です、"

"The hotel is not a mere typical hotel but including Japanese elements and so on. You can have amazing Chinese cuisine at dinner and great traditional local food at breakfast at the restaurant. There is a oxygen capsule, corridor decorated with colorful paint, hot spring(not gorgeous) and sauna- tents(outside, option). "

"良かったです"

"Friendly and helpful staff. Very clean room."

"客室は清潔 スタッフの対応も親切 コンビニが１Fに便利 ただし、駅改札から東口まで少し遠い"

"素敵なお部屋で寛げました。 作りが古めで情緒があって、窓からの眺めも良かったです。"

"A bit of difficulty when it came to conversing in Japanese as we are foreigners but overall was a great stay with good service. The onsen experience was nice. Note that they have a curfew from 10pm to 5am as they do not have electronic key cards implemented for coming in and going out."

"温泉はとても体が温まる。朝食はバランスの良く、大変美味しく頂きました。"

"Gorgeous, Beautiful, Delicious, will come back when the lake is not frozen"

"First time our family booked Richmond Hotel, but very clean and comfortable rooms, we will definitely be back!"