Mortlake Holidays from AU$3,963

We stayed here 3 years ago for our wedding, we took around 20 rooms for 3 days and us and 40 guests and had our pre-wedding party in the bar downstairs we all had a great time and we came back for our anniversary but unfortunately it was all very disappointing. We were only here for one night so asked if it was possible to check in at 1 instead of 3 and did receive a response to say they would try their best but arrived and room wasn’t ready, kept saying 30 minutes but ended up being after 3, no offer of a water or anything whilst we waited, it was very hot and I’m heavily pregnant. The hotel staff were nothing like 3 years ago, just really unhelpful, we asked if they could park our car as this is a service they offer and we were told to park it ourselves in the car park which we did. Room cost was just under £300, but room was very average, stained carpets, small double bed, the main light in the room didn’t work and the TV sound kept cutting out. Bottled water wasn’t replaced, just really didn’t feel like they were bothered. It’s almost like as we spent over £20k last time so were treated really well and on return there was no customer relations. We won’t stay again here as lots of lovely hotels in London in the same price range. The location is great, you can’t really beat it but there several other hotels all in the same location which are better.

The property met my needs 100%.

The property itself is nice but the rooms are not; the junior suite I stayed in was dingy with no view which made it feel dark, dreary and dilapidated.

Fabulous hotel in great location with lovely staff

Rubens is an excellent high quality hotel, the rooms are clean and a high standard, the location is perfect for the underground and also walking distance to many major shops and attractions. I would highly recommend for a perfect trip to London