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"Dated rooms with very little modern amenities you'd expect in a 4 star hotel."

"The service was very friendly and professional. The rooms were very clean, but the corridors and the restrooms by the lobby were not as clean. The TV was broken and the emergency light at the room was low on batteries, flashing constantly. Unable to sleep well. Tried to contact the front desk by phone but it seemed impossible. The cleanliness of the room was optimal, and the proximity to eateries, etc., was extremely ideal."

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"Cosmo Hotel Palace from 14-16th April 2026. Overall experience was disappointing. Lifts were extremely slow, 2 out of 3 not working, causing major disruption, especially while travelling with two young children. Service at checkout was also poor, requested help with luggage but was left to manage eight bags and a stroller alone. From outside building looks good, lobby looks good but the rooms are dated and smelly. For a hotel of this level, the experience felt unprofessional and below expected standards. I spoke to hotel for a potential refund and they straight away refused."

"Excellent"

"Za tą cenę całkiem przyzwoite warunki. Wygodne łóżka, łazienka w pokoju, telewizor działał. Może mogliby poprawić szybkość internetu. Przy recepcji ber z piwem - też dobra rzecz. Ogólnie wystawiam pozytywną ocenę."

"Bien ubicado buena atención"

"Staff could have been more welcoming when my flight home was cancelled and I preferred to stay in the same room for 2 more days (13) in total and had to pay over $1,000 to stay in the same room."

"Average hotel"