well this is incredible!!! after all we did to help till late at night irresponsible guests who could not even read a piece of instructions and got lost and got closed out of their property in the middle of the night? after we told them not to reach the place so late at night? after we offered them to refund their first night last minute even if under penalty??? After they thanked us for our help till 1 am on arrival day and made us wake also out staff??? Crazy people are around and we do not need them as guests