Monacillo Urbano Hotels, San Juan

"Stayed one night due to flight cancellation upon arrival no one was at desk to check in. While waiting other guests came to desk to tell us their rooms hadn’t been cleaned for three days, cable and internet were down, no towels, and no top sheet on beds. Mind you this is my check in experience. My husband went searching for desk person bartender told him she would eventually comeback. The desk person was only staff member there and was doing everything. Place was so dark we could see room numbers and another guest helped us find room. Place looks really nice but very understaffed and I was there just to sleep. After check out I received credit card alert that they charged me 26.00 US dollars for something and all I did was sleep there and left at 5:45am to return to airport. God only knows what that’s about. I’m disputing it with credit card company. Other guests in morning said guest in adjoining rooms partied all night and the got no sleep. Price seemed high for the realities of the hotel. I only stayed there because it’s close to airport. "

"Absolutely gorgeous hotel with outstanding service! Close to everything, excellent restaurants right in the hotel. Truly a 5 star resort! "

"Yes good view of pool. We didn’t use pool"

"Pool was wonderful. Rooms are outdated. Furniture in room was soiled. "

"I have been a guest at the Caribe Hilton several times. My first stay there was over 20 years ago as my children were young. I still find some of the staff that worked there then. Things have definitely changed, but let’s start with the positives: dining is top notch and guest service staff as well. The beach, garden and outdoors were immaculate and breathtaking. My recent stay, however, left me wondering if I’ll return. The prices per night have skyrocketed (I dont lnow how they can legally rack up so many fees!). Our stay without food was over $900 a night. The rooms are decaying to the point that the mattress had his and hers sulci… lol! Housekeeping staff is essentially absent; I asked for towels on my second day and these never arrived. We had to take the trash to the lobby and add it to and already overflowing bin at the lobby of the Wave wing. Five hours later, we returned to the wing and the trash bin had turned into piles. Not once I was offered a room cleaning, even when I inquired about it, They said sure but no one showed up. The toiletries on the largebottles smelled rancid. The security person at the pool on day 3 of my stay was speaking on his cell phone and ranting obscenities in Spanish… not pleasant to hear and no one to supervise… the place is in skeleton crew and staff looks super overworked particularly at Nectar during morning hours. Overall, I felt as if I was staying at an overpriced air bnb. They should broadcast it as such. "

"Overall was a nice stay. Very nice ocean view balcony. Clean room, friendly staff. Breakfast was ok. Beautiful area to walk around as well. "

"Had to ask 3 times for a TV remote. Very slow elevators. Felt like a criminal at the breakfast buffet—was being watched like a hawk—would have been nice to have allowed me to take a little something up to my husband in the room. Otherwise—was great that was allowed to store luggage until check in. The gal working was very nice. So was the security “Arnold” I think? He finally brought the remote. Also, could hear loud door slams all night. "

"Everything was wonderful except not knowing about the $45/day destination fee. "

"nice pool"