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Reviews of Diplomat Diani Beach Resort

3.5 out of 5
Diplomat Diani Beach Resort
Diani Beach Road, Diani Beach, Kwale County

Reviews

6.4
Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Manon

Travelled with family
Liked: Cleanliness, staff & service
This is not a resort
Ok for 3 nights. The breakfast included is minimal We didn’t have hot shower but was ok because it was hot too. Lots of power breakdown during the stay. The swimming pool is ok but sunbed very old. The staff is friendly. Room clean. No mosquito net during our stay. Just 10 minutes walk from the beach.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from diplomat on 11 Mar 2020
Thanks for your time to review us

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didnt have my reservation placed so I had a problem in the beginning.But the supervisors was friendly and helped us sort out the issue. Overall the other days run smoothly once we had our room the next day.
Stayed 3 nights in Dec 2019

6/10 Okay

Bergitte Imbatu

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not resorts, most bad service in my life
I don't know where to start. First at all, it is not resort. It is like apartment village. When we checked in, they tried to give us a tiny room with single bed without fan (we booked studio with kitchen). We did not accept it, they gave us another one. Room was dirty. Fan or wifi did not work. Kitchen had 2 plates and cups, no stove or even water heater. Sink did not come water. Shower comes salty water directly from ocean. Laundry service by hands, dirty towels and sheets. It is not beach front, you need to walk 7min to beach middle of bush. Breakfast. Cold beans, cold pasta, chapata, sausage, cabbage, eggs. Bread sometimes, nothing to put on. One time had raw meatballs. If you are vegetarian, there is nothing for you to eat. First day we arrived we were tired and wanted to eat in “resort restaurant". They had many pages menu, but only they could serve was chicken, rice and fries. Total 8usd plate 1 chickenleg and rice, you have to wait 1,5 hours to come. Waiters brings the bill for you at the same time with a food, and rushing you to pay before you even touch your plate. Second and third night same thing, only chicken. We spoke directly with manager, that go supermarket and buy vegetables,meat, fish.. 4 nights, had only chicken. Waiter begging, please take chicken.. We took tuktuk to ukunda and ate delicious food with 2usd/plate. We asked stove and cooked our meals rest of the days. Bar they served mojito, no ice or alcohol, most bad my life. GO SOMEWHERE ELSE!!
Stayed 7 nights in Dec 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice hotel. Awesome breakfast, clean pool. Very friendly accomodating people . Good internet, hot water and internet
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A budget hotel that is clean. Basically, you get what you pay for; it isn't a luxury hotel and that is reflected in the price.
Stayed 8 nights in Nov 2019

8/10 Good

LenseYadete, Addis Ababa, Ethiopia

Travelled with partner
Liked: Amenities
I had a great time. Very welcoming and comforting stuff. Available 24 hours attending our needs. Property is clean and the rooms are also ok. The tap water is soo salty, couldn't even wash my mouth with it. My only disappointment is the breakfast menu. Only one or two meals are available due to lack of ingredients. But the shefs tried to make the best from what they had. But all in all, we had a great time.
Stayed 3 nights in Dec 2019

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room is very pretty. Hot water, very cold AC, plentiful breakfast, amazing clean pool, very quiet. Very nice staff, always ready to help. Good internet
Stayed 1 night in Nov 2019

2/10 Terrible

A.K

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No mosquito net and couldn't sleep. .. We canceled but no refundation. ..
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice breakfast well done staff friendly,good rooms apart from bath room no cold water well equipped kitchen .
Stayed 1 night in Mar 2019
Response from eric on 12 Apr 2019
Thanks for choosing Diplomat diani beach resort. we appreciate you liked our facility and our services too. looking forward to hosting you again. Regard. Eric

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am Anfang gab es Schwierigkeiten wegen der Buchung, weil erst wurde ich vom Taxifahrer ins Bright Star gefahren. Nach langer Diskussion wurde ich dann in das Diplomat hotel gefahren. Da war natürlich alles super und sauber
Stayed 14 nights in Dec 2020

2/10 Terrible

Majbritt

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virkelig dårlig service
Hotellet var overbooket, så de kunne ikke tilbyde os det vi havde booket, ej heller en seng hver. Vi har også sendt en klage til hotels.com vedrørende dette, men mangler fortsat svar.
Stayed 1 night in Dec 2019
Response from diplomat on 11 Mar 2020
sorry for what happened , we promise next time you will enjoy your holiday to the maximum. Thanks and welcome again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have been able to predict how bad it would be by the fact that the hotel did not respond to two messages from us and repeated phone calls before we arrived. We should have cancelled then and there. We had selected the option to pay the hotel directly, and when we checked in (late at night) we were given the impression that we had to pay the full amount upfront. So we did. Huge mistake. The WiFi did not reach our room, despite being promised WiFi in our room and all public areas. Even in reception, the WiFi would keep cutting out. Electricity kept cutting out too. The fan in our room was fixed to the wall in an awkward way that did not allow us to position it to blow on us. The lights in the flat were red (yes, seriously, red!) so we couldn't even read in the evening. The breakfast was awful, and the cutlery provided was dirty (it had bits of food on it - disgusting). Turns out, we were the lucky ones. Other guests were complaining that they did not even have water in their room to shower. Other guests were turned away because they were overbooked (despite having already paid online). The manager's attitude was horrific. His response: "This is Africa." Long story short, Expedia arranged for us to relocate to another hotel. However, Diplomat Diani Beach Resort has still failed to refund us for the nights that we did not stay there, despite being instructed by Expedia to issue us with a refund. Stay away, and definitely don't pick the pay direct option.
Stayed 7 nights in Dec 2019

4/10 Poor

Ivo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice.
Located a bit away “from everything”. One guy at reception was very service minded, the rest terribly slow. Things not to like: Breakfast is from 7:30 to 10, but if you come after 9 half the dishes are gone including juice. On request for more I was given the same answer two days in a row; get up earlier! Seriously...? WiFi is terrible, on/off every 5 seconds. The drinkingwater they provide in rooms taste like 1942. Water in shower/tap is salty. In total quite a boring place that will never reach any form for heydays. Will not stay again.
Stayed 5 nights in Dec 2019

2/10 Terrible

Catherine

Disliked: Staff & service, room comfort
very bad no water no shower
No water shower not possible we have to find an other place to Stay
Stayed 1 night in Nov 2019

8/10 Good

HAKAN

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 9 nights in Apr 2019