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"Great beach."

"Breakfast was excellent!!! Loved everything there! Mahalo for everything!!"

"We have stayed at many Embassy Suites and always enjoy our stay. I want to say the same for this stay, but I cannot. The positives — the room and facility were clean with nice staff. The negatives — we booked 3 rooms. Air conditioning didn’t work in two. Maintenance came to fix, but the fix only lasted one night. I was charged a deposit of $1500 with no communication this would be held on my card. When I asked they agreed to refund but due to processing times this would not be returned to me until after our vacation was over. Halfway through our stay we were charged for deposits AGAIN. We were told they switched billing systems and the new system must have regenerated the charge. This time they were unable to fix due to the new system. The cost of one of our 3 rooms was refunded. I was happy to settle for this and appreciated the efforts to make the billing right. However - 4 days after our return home we were again charged for the room anyways. Overall this stay held up thousands of dollars in funds that we had saved for this trip. It limited our expenditures for this once in a lifetime trip extensively and cost us a lot of opportunities to experience Hawaii. This stay and the dishonesty will billing has soured my opinion of Embassy Suites heavily!"

"Amazing stay!! One of our most memorable vacation. Very clean, great staff, great food, great pool areas and best beach lagoon. Great family stay. Will def be back."

"The property is great. What I don't like is the nickel-and-diming. Parking is excessive, other little charges that add up. "

"We were unable to stay at the location due to the evacuation orders given for the recent flooding, however, despite last minute changes given the weather, the host was incredibly responsive and quick to communicate with us."

"A perfect day at Turtle Bay Resort."

"The resort was beautifully maintained, the location was great. The room was nicely appointed and comfortable. Definitely will go back."

"We had three people in the room. When we arrived the sofa bed was not made. When asked about it they said we would have to make the bed ourselves. I asked twice for another blanket. After one-half hour I had to hunt down a room service person and went with her to get a blanket"