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"The room is very nice. It has lots of space and very relaxing."

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"Amazing and helpful staff, my room on the first day was a little warm, even with my card inserted, not too sure if the AC was on or was a little slow, but the next day it was perfectly fine. It’s a charming and outdated hotel, but the location and the hospitality make up for it. Also, I’m glad that they accommodated me for the Attack on Titan room. Thanks to the staff, I’ll be sure to visit again."

"From the very start the staff was very nice, even though we weren't the best tourists. We stayed a short time, and in that tike the staff was friendly, despite our Faux Pas and were willing to help us with arranging luggage forwarding. The room we booked was very clean and offered coffee, tea, and ice water in our rooms which we were free to use. The mats we slept on we comfortable and had plush blankets that almost kept us TOO warm during the cool Spring nights. The Onsens though were the star of the show. We had two private Onsen attached to our room, one that was inside and one that was Open-Air. Both were incredible to be in and legitimately helped myself and my travel companion with aches and pains during the trip. I can't recommend this place enough. Must go Onsen if you find yourself in Hita."

"Traditional ryokan style. Beautiful surroundings. Very traditional but spacious room. Wonderful Onsen. Close to cute shops and yummy snacks."

"Excellent customer service. Provides shuttle bus service on arrival and departure from the property. Also provides a free booking of a private Onsen room for every staying resident."

"Good hotel with nice view and good buffet dinner and breakfast. Room size is good enough also."

"Staff is nice, room is nice and there is an Onsen available."

"Worse hotel ever, avoid at all cost, rooms were old, mouldy with dead insects, the smell was bad. Buffet dinner and breakfast was chaotic. "