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"Great quality food and Onsen. Very clean and staff was very friendly and helpful. The location is great as it is a quick walk to the Yubetake and main shopping street. We got new yukata and night clothes each day. "

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Room and property old, needs updating. Room draughty. Staff ok."

"The hotel was immaculate both with respect to aesthetic and cleanliness. The staff were all friendly, accommodating and always working hard. They were caring and paid close attention to detail."

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "

"We enjoyed our stay. Great staff and service. Very clean and a good dinner buffet. The hotel is a bit of a hike uphill. Google maps might tell you to approach from the right, go behind the hotel and come around to the entrance. This route has a bunch of uneven steps and is somewhat steep. It’s better to approach from the left side up a paved road with an even incline."

"Room was spacious and clean; hotel breakfast is nice and conveniently located (near train station). "

"We had a 16 days Minakani Onsen trip, staying in 6 different hotels. We stayed at Hotel Lomosa for 3 nights in total. We had clean, big and two queen size beds room, with buffet breakfast included. Excellent staff provided great service. The buffet was nice and thoughtful. The onsen quality and bathing area are totally acceptable! The owner drove us between hotel and train station was greatly appreciated! We wish Lomosa the best!!!"

"Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away! "