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Reviews of Geneve Ciudad de México

4 out of 5
Geneve Ciudad de México
Londres 130, Mexico City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1008 reviews" "
Rating 8 - Good. 234 out of 1008 reviews" "
Rating 6 - Okay. 89 out of 1008 reviews" "
Rating 4 - Poor. 25 out of 1008 reviews" "
Rating 2 - Terrible. 26 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, and beautiful hotel! Nice location! Only thing I would point out is there’s no ice machines or microwaves but that’s all. Would still stay here again!
Stayed 3 nights in Apr 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service
Me gusto que la propiedad esta en una area buena y facil de llegar a muchas atracciones. El hotel muy bonito con su historia pero tienen que arreglar los cuartos necesitan que los actualicen y arreglen los problemas de agua que tienen en los cuartos. cuando uno se bana el piso del bano se inunda por que el agua sale por un desagua que hay en el piso.
Stayed 3 nights in Apr 2024

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, safe. Lobby is beautiful and well kept. The actual rooms are a bit dated and could use some upkeep and modernization.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gabriel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully restored vintage hotel with nice big rooms, soft beds, and all the nearby amenities anyone could ask for. Room service was very prompt, the food was good, the staff was incredibly friendly and the phone bar had some great cocktails. The surrounding area could be a little much for some people but i thought it was great. Literally anything you could need is within a 2 block radius. I would stay there again in a heartbeat. Amazing deal from expedia as well
Stayed 2 nights in Apr 2024
Response from luis on 30 Apr 2024
We really appreciate your review, your home in Mexico City is at the hotel Geneve

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Nice service.
Stayed 6 nights in Apr 2024
Response from luis on 30 Apr 2024
Thank you very much

10/10 Excellent

Kathleen

Travelled with group
Liked: Amenities, property conditions & facilities
A hotel built for the elite and famous Still has the same standards 100 years later Very unique, charming and historical Staff we friendly and respectful
Stayed 3 nights in Apr 2024
Response from luis on 26 Apr 2024
Thank you very much

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel a un estilo antiguo muy bonito. Los empleados son muy amables y dan un servicio de primera. Los cuartos necesitan que le hagan un update en el cuarto que estábamos primero tuvimos problema en el baño había un liqueo de agua y se inundó. Nos tuvieron que cambiar de cuarto y el que nos dieron era más pequeño
Stayed 2 nights in Apr 2024
Response from luis on 26 Apr 2024
Agradecemos sinceramente su comentario

10/10 Excellent

Tobin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous! It feels quite glamorous and has the charm of "Old Mexico". The room was spacious and comfortable, but what really makes this place shine is the top-notch service of the staff. Everyone was incredibly helpful, friendly, and quick to respond. We couldn't have asked for a better experience!
Stayed 5 nights in Apr 2024
Response from luis on 24 Apr 2024
Thank you very muich for your review, we really appreciate it

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location.
Stayed 3 nights in Apr 2024
Response from luis on 24 Apr 2024
Thank you very much

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a beautiful area. The staff are helpful and the restaurants in the hotel have great food. Great if you like a more vintage vibe but with modern amenities. My only complaint is we were put in a room with two full beds rather than one queen.
Stayed 7 nights in Mar 2024
Response from luis on 24 Apr 2024
We appreciate your review, we apologize for selecting two beds intead of one king size

8/10 Good

kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old charm kinda hotel in the busy commercial area with lotsa eating and clubbing options
Stayed 6 nights in Apr 2024
Response from luis on 22 Apr 2024
Thank you very much

8/10 Good

Valentin, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room upgrade felt like a downgrade I've stayed here before and the rooms are usually bigger
Stayed 2 nights in Apr 2024
Response from luis on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Flavio Martiniano Santana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a really good location! The staff is great!!
Stayed 5 nights in Apr 2024
Response from luis on 22 Apr 2024
Thank you very much

10/10 Excellent

Luz

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from luis on 22 Apr 2024
Muchas Gracias

8/10 Good

Matthew

Stayed 1 night in Apr 2024
Response from luis on 22 Apr 2024
Muchas Gracias

10/10 Excellent

Dr Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias a Sr Ariel y demas del personal
Stayed 4 nights in Apr 2024
Response from luis on 22 Apr 2024
Agradecemos sinceramente su comentario

8/10 Good

Suresh, Grapevine

Liked: Cleanliness, staff & service
Room given on first day - AC was not working and not able to sleep. I opened window to sleep but there was central AC unit with loud noise . After room changed next day, no major complaint.
Stayed 7 nights in Mar 2024
Response from luis on 22 Apr 2024
We are sorry that your stay was not as pleasant as it should be

8/10 Good

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful! A lot of history and is in a good location. Overall we really like the hotel even though we only stayed for one night. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from luis on 19 Apr 2024
Thank you very much we will waiting for your next visit

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice
Stayed 1 night in Apr 2024
Response from luis on 15 Apr 2024
Thank you very much

2/10 Terrible

Francis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Below average. Rooms need to be refreshed, cleanliness is bordeline. Definitively not what was advertised. Not a mid to high-end experience at all. Would rate this hotel as a 5 on 10.
Stayed 1 night in Apr 2024
Response from luis on 8 Apr 2024
Thank you

10/10 Excellent

Haitao

Liked: Staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from luis on 8 Apr 2024
Thank you very much

4/10 Poor

Jingchuan

Disliked: Cleanliness, amenities, property conditions & facilities
Very loud area around lots of adult stuff probably because it’s in the LGBTQ friendly area of the city. More like a motel.
Stayed 1 night in Apr 2024
Response from luis on 5 Apr 2024
Thank you

4/10 Poor

Diego

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wonderful lobby terrible rooms
Stayed 2 nights in Mar 2024
Response from luis on 5 Apr 2024
We apologize that your stay was not as pleasant as it should be

6/10 Okay

Katie, Henrico

Travelled with partner
Disliked: Property conditions & facilities
The lobby and first floor museum are beautiful, but the rooms are dated. The historic furniture is fine, but the lumpy couch and hard mattress are just old. The carpet in the room needs to be updated. The shower head had overwhelming water pressure and air flow that created a gust of wind every time you showered, often resulting in a flood on the bathroom floor. Mold in some parts of the bathroom: behind faucet, corners of floor. To match the lobby, the rooms needed to be updated. Breakfast was underwhelming. We asked for additional pillows and they were equally thin and lumpy. It took an hour to get them, including two calls to the front desk and a trip there in person.
Stayed 5 nights in Mar 2024
Response from luis on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times. Checkin,this time, has improved and was excellent.
Stayed 2 nights in Mar 2024
Response from luis on 4 Apr 2024
Thank you very much for your comment

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This is a historic property and the common areas are well maintained and immaculately clean. The hotel is a gem and they at least deserve praise for the upkeep of the common areas. The room was a different story. The carpet was worn completely through in areas. The housekeeping was indifferent -- all doors and surrounding moldings were dirty with smudges and fingerprints, the maid would take used glassware away but not replace it, we received coffee service supplies for only 3 of 6 nights of our stay, you had to get ice from room service and it arrived dirty on 2 occasions, and I could go on. But the real kicker was the indifferent treatment form the general hotel staff. Few greetings, little eye contact, few smiles, and a really unfriendly bartender. We were made to feel like interlopers and this is so starkly different from everywhere else we have been in Mexico. It costs nothing and requires little effort to be gracious hosts but that escapes these people.
Stayed 6 nights in Mar 2024
Response from luis on 4 Apr 2024
Thank you for your comment we appreciate your feedback

2/10 Terrible

Miguel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room dirty The air conditioning so noises The staff so minds Around the hotel garbage
Stayed 7 nights in Mar 2024
Response from luis on 1 Apr 2024
Thanks

10/10 Excellent

Ruth, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
This is our 5th time staying at Geneve, it’s our absolute favorite hotel because of the Staff, location and the History of this Hotel. No matter how many times we’ve stayed here we are always taken away by the beautiful artifacts, the friendly and Honest staff. During my recent stay, I left my purse on one of the couches in the Lobby and it was returned to me complete. Geneve will always continue to be our first choice when in CDMX. Not to mention the comfortable beds! It’s definitely somewhere you want to go and UNWIND from a extremely busy day in the City. There is no street noise which is a plus! Highly recommend!
Stayed 1 night in Mar 2024
Response from luis on 1 Apr 2024
Thank you very much for your kind review, we will see you next time

6/10 Okay

Shannon

Stayed 4 nights in Mar 2024
Response from luis on 22 Apr 2024
Gracias

6/10 Okay

Irma

Stayed 4 nights in Mar 2024
Response from luis on 22 Apr 2024
Muchas Gracias

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and the staff was very respectful. The concierge was very helpful with transportation and local restaurant recommendations.
Stayed 3 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you very much for your grade and review

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In zona Rosa all likes of ethnic restaurants within 10 minutes walk. Easy Uber access to major museums. Felt safe on the street walking. Stayed 4 weeks.
Stayed 17 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you very much

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, amenities
Great location - walking distance to bars and restaurant's.
Stayed 4 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you for your review

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel with friendly staff. The only drawback was noise from the street. Ask for a room that’s set back from the street!
Stayed 2 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you sincerely

10/10 Excellent

yong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 5 nights in Mar 2024
Response from luis on 1 Apr 2024
Thank you very much

10/10 Excellent

Bessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, within walking distance of plenty of restaurants and shopping
Stayed 2 nights in Mar 2024
Response from luis on 1 Apr 2024
THank you very much for your review

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property with exceptional staff.
Stayed 6 nights in Mar 2024
Response from luis on 21 Mar 2024
Thank you very much

10/10 Excellent

Stacy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 5 nights in Mar 2024
Response from luis on 21 Mar 2024
Thank you very much

8/10 Good

CLAUDIA VIVIANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but please improve your food options at the restaurant.
Stayed 2 nights in Mar 2024
Response from luis on 21 Mar 2024
Thank you very much we will take actions regarding food options

10/10 Excellent

guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosfere from early 20th century
Stayed 3 nights in Mar 2024
Response from luis on 21 Mar 2024
Thank you very much

10/10 Excellent

Judith

Stayed 4 nights in Mar 2024
Response from luis on 4 Apr 2024
Muchas Gracias

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service, amenities
Gorgeous hotel lobby and terrasse. The rooms were a bit dingy and of course it’s loud being in the heart of zona Rosa. All the staff were very kind and helpful!
Stayed 2 nights in Mar 2024
Response from luis on 14 Mar 2024
Thank you very much

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking to major museums. Lots of good restaurants very close.
Stayed 10 nights in Feb 2024
Response from luis on 11 Mar 2024
Thank you very much

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food prices excellent
Stayed 4 nights in Feb 2024
Response from luis on 11 Mar 2024
Thank you for your feedback

6/10 Okay

Veronica Maciel

Stayed 3 nights in Feb 2024
Response from luis on 1 Apr 2024
gracias

10/10 Excellent

Pratiek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Must stay if around MEX!
Stayed 3 nights in Mar 2024
Response from luis on 11 Mar 2024
Agradecemos su comentario

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2024
Response from luis on 1 Apr 2024
Muchas Gracias

6/10 Okay

Ernesto

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel it’s not in the best condition, I know it’s supposed to look old but even the chairs on the lobby are kind of dirty
Stayed 3 nights in Feb 2024
Response from luis on 4 Mar 2024
Thank you

10/10 Excellent

Maria Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decoration, excellent customer service, great location!
Stayed 7 nights in Feb 2024
Response from luis on 4 Mar 2024
Thank you very much

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
My second time and love the old European feel of the place. The have lovely classical music in the lobby. My only criticism is that during breakfast in the beautiful breakfast room they had modern rock-ish music. Happily will return.
Stayed 6 nights in Feb 2024
Response from luis on 4 Mar 2024
Thank you very much, your room key and all will be waiting for you