Chalets in Mexico and Central America

"It was nice. Staff exceptional. Elevators sucked"

"A la carte dinners were fantastic, although the included house wine is very limited and not great. If you want a basic bottle of wine, you’re looking at at least 2000 pesos. Buffet was average at best. We have a gluten allergy in our family, and there were ample choices at the restaurants, however, always ask for the vegetarian menu as it has more gluten-free options than the regular menu. Gluten-free desserts were very limited. Service is fantastic. There are a few pool bartenders that looked annoyed when you ordered anything that would create a little more work for them, but generally the restaurant staff and the pool staff are absolute gems. The gym facilities are newly remodeled and pretty nice. Lots of good equipment and lots of space, never felt crowded even in the busy mornings. If you’re a teenager is into working out, but isn’t 18, you need to sign a waiver and an adult has to be with them while they work out. Super annoying if your kid plays high-level sports or is really into working out and you have to be with the whole time. Other high end resorts, like Moon Palace do not have the same ridiculous policies. They also don’t have any classes, so no yoga, no spin classes, etc. They do have daily activities in the pool like water cycle and aqua size, but they’re really poorly advertised and hard to find a daily schedule anywhere. If you’re lucky you’re there when it begins. Coffee shop is just OK. Pool is great. All around pretty nice resort. "

"Clean room, staff was courteous at check in, and very helpful with parking and our luggage. Would definitely stay there again."

"great location and service "

"Better food choices needed"

"Wonderful room and friendly service. Great location and the food in the restaurant was exceptional! 😍"

"Great customer service, food and amenities "

"Nice room. Lovely hotel. Pool and beach. Hotel staff courteous. ourte"

"Everything was great, from arrival to departure. Great service, clean facility, very historic, and in the best area in Roma, near Condesa. Just a walk away from attractions and fantastic food. Stayed here for 6 days. Loved it!!"