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Reviews of Hotel Flamingo

2.5 out of 5
Hotel Flamingo
Calle 57 No. 485, Entre 56 y 58 Col. centro, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 612 reviews" "
Rating 8 - Good. 203 out of 612 reviews" "
Rating 6 - Okay. 104 out of 612 reviews" "
Rating 4 - Poor. 55 out of 612 reviews" "
Rating 2 - Terrible. 39 out of 612 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like

8/10 Good

Marving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservaciones on 10 Apr 2024
gracias por hospedarse con nosotros.

10/10 Excellent

Miguel angel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Reservaciones on 23 Feb 2024
Gracias por su puntuacion

2/10 Terrible

Geraldine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expedia said it had breakfast but hotel didnt have a restaurant so we would need to walk to a restaurant and get the breakfast. Pictures are not what it seems. They have so much filter on them or pictures are so old. Place is old and bathroom is so rusty and dirty. Beds were stained and towels too. Had to spend 40 mins killing mosquitoes in the room. Only good thing was staff was friendly. Not their fault hotel is bad
Stayed 1 night in Feb 2024
Response from Reservaciones on 12 Feb 2024
Thanks for the comment

10/10 Excellent

Israel

Stayed 9 nights in Oct 2023
Response from Reservaciones on 16 Nov 2023
Gracias por su puntuacion, estamos para servirle.

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Reservaciones on 4 Sept 2023
Gracias por hospedarse con nosotros

6/10 Okay

Herman

Stayed 1 night in Jul 2023
Response from Reservaciones on 31 July 2023
Gracias por su comentario.

8/10 Good

Kerry

Stayed 1 night in May 2023
Response from Reservaciones on 17 May 2023
Gracias por hospedarse con nosotros, estamos para servirle.

6/10 Okay

Claude

Travelled with family
Disliked: Cleanliness
This property was ok for one night but I would not recommend it for a full vacation. Great location though.
Stayed 1 night in Feb 2023
Response from Reservaciones on 7 Mar 2023
Gracias por sus comentarios.

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have problems with my reservation (They could not find my reservation through Orbitz/Expedia. And We spent more that 1.5 hours trying to do our check-in
Stayed 1 night in Feb 2023
Response from Reservaciones on 20 Feb 2023
Lamentamos mucho lo ocurrido, gracias por hospedarse con nosotros.

10/10 Excellent

Dilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value for money
Considering its price, I was very impressed by the size and comfort - great location too. Originally they put us in a room on the ground floor that has an entire wall as a window on the street so no privacy - but they kindly moved us upstairs with no hassle and perfect privacy. Great stay
Stayed 1 night in Feb 2023
Response from Reservaciones on 9 Feb 2023
Thanks for the coments.

4/10 Poor

Karen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Smallest room I’ve ever seen. No windows. No fridge. Stayed with my son and was refused two keys for room entry so it was hard to come and go individually. 2 beds, 2 guests should be 2 keys Night staff was rude.
Stayed 5 nights in Jan 2023
Response from Reservaciones on 28 Jan 2023
GRACIAS POR SUS COMENTARIOS, ESTAMOS MEJORANDO NUESTROS SERVICIOS.

2/10 Terrible

Fabiano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even waste your time and money in this terrible place. We paid for the king bedroom and what we received is only disappointment!! Dirty rooms full of mold, a nasty bathroom mirror, and guess what, we had to ask for towels since there are NO towels, neither a blanket in the room! You can see all the evidence attached to this review! First, they gave us a room on the ground floor facing the main street. The windows are not sealed, and it feels like we are sleeping on the main street! THE ROOM HAD ONLY ONE OUTLET. since my husband is using a medical device to sleep, we did not have an option to charge our phones! After we complained, they changed our room to a second one that I wish was better, but this goes even worse. Today (the second day of our stay in this hotel in the second room), the AC in the room makes a TERRIFIYING noise and is leaking terribly, which damaged our clothes that were under it. We asked to talk to the manager, and they told us they DON'T HAVE THE MANAGER'S NUMBER NEITHER THEY KNOW WHEN HE IS COMING BACK (A pure insult)! They are doing absolutely nothing to help or reimburse our loss, and they are literally saying this is our problem! They are only willing to downgrade our room to a DOUBLE BED WITH NO absolute reimbursement! By the way, the receptionist girl was so rude. Although she understood everything that I told her still, she insisted on respondi
Stayed 4 nights in Dec 2022
Response from Reservaciones on 29 Dec 2022
Gracias por sus comentarios, estamos trabajando en las mejoras de nuestros servicios.

2/10 Terrible

paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible attention the room was not ready! I had to check in even at night! terrible!!!!!! I will never return there is also not only me there were more people waiting
Stayed 2 nights in Nov 2022
Response from Reservaciones on 15 Nov 2022
Gracias por sus comentarios.

4/10 Poor

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was okay for a couple nights. The water was out so we couldn’t shower while we were there. When I told staff the water was not working, all they said was “yes we know” they didn’t tell us why or even apologize. Bad service!
Stayed 2 nights in Jul 2022
Response from Reservaciones on 25 July 2022
Lamentamos mucho lo ocurrido durante su estancia, estamos mejorando nuestros servicios.

6/10 Okay

Morelia

Travelled with family
Liked: Property conditions & facilities, room comfort
A good place for a short stay. Not as clean as expected
Stayed 1 night in Jul 2022
Response from Reservaciones on 25 July 2022
Gracias por hospedarse con nosotros estamos para servirle.

8/10 Good

Alberto Meza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel.. it was clean and neat. It was in a desirable area, in the center of Merida. You could walk to restaurants and nearby plazas from the hotel. The only thing i didnt like is that it is right next to a main road, and all the cars passing by gave me a hard time sleeping well at night. I got a triple bedroom , those are right in front facing the street. Other than that it was a comfy hotel.
Stayed 8 nights in Jul 2022
Response from Reservaciones on 19 July 2022
Muchas gracias por hospedarse con nosotros estamos para servirle.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

6/10 Okay

Henry, East Lansing

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to town square, great breakfast options at famous local restaurant. Yes it might be a bit noisy do to being in downtown area but with some earplugs you should be fine. Can’t beat price for location.
Stayed 2 nights in Apr 2022
Response from RESERVACIONES on 16 May 2022
ThANKS FOR THE COMMENTS

10/10 Excellent

martha elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Reservaciones on 29 Mar 2022
Gracias por su puntuacion

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect option for travel
Amazing and great experience everything was as it should be.
Stayed 1 night in Dec 2021
Response from Reservaciones on 22 Mar 2022
Gracias por hospedarse con nosotros estamos para servirle.

6/10 Okay

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds too crowded, restroom too small
Stayed 2 nights in Mar 2022
Response from Reservaciones on 22 Mar 2022
Thanks for the comment

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Couldn’t use pool because cloudy and sketchy Never saw anyone use it in 6 days there. Some personnel rude. First hotel to allow only one towel. Only one key per room. ☹️
Stayed 3 nights in Jan 2022
Response from Reservaciones on 31 Jan 2022
thanks for comment

10/10 Excellent

Sharika

Stayed 2 nights in Jan 2022

8/10 Good

Dan

Liked: Cleanliness, staff & service
Small but clean and organize
Stayed 1 night in Dec 2021
Response from Reservaciones on 5 Jan 2022
Gracias por su puntuación.

6/10 Okay

Michal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Reservaciones on 21 Dec 2021
Gracias por la puntuacion.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
La habitacion muy bien, el único detalle es que si te asignan una habitación en la planta baja y es a la orilla de la calle, hay muchísimo ruido
Stayed 1 night in Nov 2021
Response from Reservaciones on 22 Nov 2021
Gracias por su comentario.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to everything you’d want to see downtown.
Stayed 2 nights in Oct 2021
Response from Reservaciones on 2 Nov 2021
thanks for the comment

10/10 Excellent

Federico Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y relación precio/calidad!!!
Lo que más me gustó fue la ubicación, jjusto en el centro de Merida. La cama era muy cómoda y el hotel muy limpio. Los trabajadores del hotel fueron siempre muy amables
Stayed 2 nights in Oct 2021
Response from Reservaciones on 15 Oct 2021
Gracias por sus comentarios.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad housekeeping ,old swiming pool Not kind people
Stayed 2 nights in Jul 2021
Response from Reservaciones on 16 July 2021
Gracias por su comentario.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2021
Response from Reservaciones on 30 Jan 2021
Gracias por su comentario.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Reservaciones. on 9 Mar 2020
Gracias por su puntuacion.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel feels a little sterile and old. During my stay the pool was empty (hopefully just for repairs). The room itself was tiny with no windows. Despite its small size they chose to furnish it with a king size bed which resulted in no room to move. Lastly, they had issues finding my reservation, although I am unsure if this was Expedia’s fault or the hotel’s.
Stayed 1 night in Oct 2019
Response from Reservaciones on 1 Nov 2019
Thanks for the comments

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
The staff were mean and behaved as they didn’t need us there.
Stayed 4 nights in Oct 2019
Response from Reservaciones on 28 Nov 2019
Thanks for the comments

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Noisy and full of cockroaches
All rooms are noisy from 2 sources. The interior patio with a gigantic echo and exterior busy street. I stayed 2 nights and each night I found a cockroach the size of my index finger. WIFI is extremely slow and unreliable. Mediocre at best. You can easily find better in Merida and that's what I did.
Stayed 2 nights in Aug 2019
Response from Reservaciones on 19 Aug 2019
Thanks for your comments

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently Accessible to Downtown
Centrally Located.. about 2 blocks from el centro.
Stayed 3 nights in May 2019
Response from Reservaciones on 1 June 2019
Thanks for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Reservaciones on 3 May 2019
gracias por la puntuacion

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-town Steal!
Everyone was very accommodating. An overall great value!
Stayed 2 nights in Mar 2019
Response from Reservaciones on 28 Mar 2019
Thanks for your comments

2/10 Terrible

Traveller, Canada

Travelled with group
Disliked: Amenities, property conditions & facilities
It is too noisy so you cannot rest after a long day
Stayed 2 nights in Mar 2019
Response from Reservaciones on 7 Mar 2019
thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Reservaciones on 30 Apr 2019
Gracias por la calificación

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed here one night to catch the bus to Cancun. Cute little hotel and great location.
Stayed 1 night in Jan 2019
Response from Reservaciones on 31 Jan 2019
Thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The guys are so nice and helpful. Hotel looks also pretty good.
Stayed 3 nights in Jan 2019
Response from Reservaciones on 6 Jan 2019
thanks for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to most things, nice room, but no shower curtain or glass
Stayed 1 night in Dec 2018
Response from Reservaciones on 6 Jan 2019
thanks for your comments

6/10 Okay

Verified traveller

Stayed 9 nights in Dec 2018
Response from Reservaciones on 21 Dec 2018
gracias

6/10 Okay

dennis

Liked: Cleanliness, room comfort
Nothing special
Good location. Older building. Nothing special
Stayed 2 nights in Nov 2018
Response from reservaciones on 14 Nov 2018
thanks for your comments

2/10 Terrible

Gonzalo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reeservation NOT HONORED.
The Hotel didn't honor our reservation, which was made as a credit card guarantee. This is UNACCEPTABLE. You should be more careful to select the hotels that you display in your page.
Stayed 2 nights in Nov 2018
Response from reservacines on 14 Nov 2018
thanks for your comments

8/10 Good

Carlos, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problems with Internet, unstable connection, very slow
Stayed 7 nights in Sep 2018
Response from Reservaciones on 9 Oct 2018
thanks for your comments

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really close to the stores and great for price.. friendly and with parking included
Stayed 1 night in Sep 2018
Response from Reservaciones on 21 Sept 2018
Thank so much, be regards!

8/10 Good

Oscar, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the city square attractions. Walking distance to Plaza Grande for festive nightlife.
Stayed 3 nights in Aug 2018
Response from Reservaciones on 3 Sept 2018
thanks for your comment