Mercer Island Holidays from AU$2,853

This property was in a good location. They also allow you to use bike which allows for you to get to places easier. The staff is supper friendly and helped when we had questions.

Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary. We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem. There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff. One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building. NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.

We had a wonderful time at the Lotte Hotel, great food and beautiful rooms. We will definitely come back next time we are in Seattle.

There was a delay in the room availability beyond check in time. Then, when we received a room and keycard, we discovered when we tried to use the key that another guest was in the room! This was very embarrassing and it took 30 more minutes waiting downstairs before it was straightened out - and I jumped the long line or it would have taken longer. The manager was very apologetic and gave us a generous credit to use for food at the hotel but it was one the the worst experiences that I have had at a hotel and I travel a lot. The room - when we got to it- was nice.