Mentor Headlands Hotels, Cleveland

"Easy on off the high way. Carpet in room was not vacuumed. "

"Clean room "

"Every thing was great."

"Clean room"

"The room was ok. Staff was rude "

"One of our most favorite parts about staying at hotels is getting to enjoy free continental breakfasts and free coffee all day long. So, of course, we excitedly woke up the kids and rushed downstairs to go and enjoy the morning with a delicious breakfast. To our dismay, we discovered that breakfast is $19.99 a person. Or if you charge it to the room $15.99 a person.. And you can't just go and get lemon water or coffee thru out the day, which is wild to me... The next issue is that i spent almost $500 on a "suite," and the kitchenette was completely empty. No plates, no dish soap, no nothing. I've never stayed in a suite that didn't provide those basic amenities.... What is the point of having a kitchenette if you have to bring your own stuff. As a person who only rents suites, this is the most mediocre and overpriced experience coming from a hotel that presents itself as being so nice and fancy.... I have stayed at so many places and spent so much less money on a way better experience/environment. You know i hate that im complaining so much, but it really was disappointing. There were so many drunk people down in the lobby partying that me and my special needs daughter and I felt so nervous about going anywhere in the building. Last night, they were screaming and banging things around in the room below us. Thankfully, we always bring fans, which helped muffle all the noise.... The saving grace was the pool. I'm so glad the kids at least got to enjoy that. "

"Easy check in, room was spacious and comfortable (the beds were so comfy)! Would love to stay there again."

"Our hallway smelled very strongly of marijuana even though signs were posted that this was prohibited. Rooms were clean and the staff was friendly "

"Everything was great. The first room the heat was really loud but they changed our room "