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Crowne Plaza Memphis Downtown by IHG

3.5 star property
Travelers enjoy downtown Memphis energy while relaxing by the seasonal pool or savoring happy hour drinks at Notes & Provisions restaurant and bar

Choose dates to view prices

The Crowne Plaza Memphis Downtown Hotel, near Beale Street, welcomes guests with amenities like a library, gym, and seasonal outdoor pool. Enjoy the hotel's restaurant, high-speed WiFi, complimentary newspapers, and attentive staff. Perfect for unwinding or exploring the city.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

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About this property

Crowne Plaza Memphis Downtown by IHG

  • Hotel near Bass Pro Shops at the Pyramid
  • Near Beale Street and FedExForum, Crowne Plaza Memphis Downtown by IHG provides dry cleaning/laundry services, a gym and a 24-hour business centre. The on-site restaurant, Notes & Provisions, offers breakfast, dinner, light fare and happy hour. In addition to a bar, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
  • Additional perks include:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Buffet breakfast (surcharge), a free local area shuttle and self-parking (surcharge)
    • Express check-out, a lift and a vending machine
    • A ballroom, meeting rooms and a TV in reception
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 230 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
  • More amenities include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with shower/bath combinations and free toiletries
    • 42-inch HDTVs with premium channels
    • Fridges, coffee/tea makers and heating

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Exterior
Comfort Inn Memphis Downtown
Downtown Memphis
  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
8.8 out of 10, Excellent, 1,157 reviews
The price is AU$185
includes taxes & fees
15 June - 16 June
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 October to 1 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 23 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults and USD 7 to 20 for children
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Memphis Downtown by IHG have a pool?

Yes, this property has a seasonal outdoor pool. The swimming pool is closed seasonally each year from October 31 until May 1.

Is Crowne Plaza Memphis Downtown by IHG pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Crowne Plaza Memphis Downtown by IHG?

Self-parking is available for USD 22 per day.

What time is check-in at Crowne Plaza Memphis Downtown by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Crowne Plaza Memphis Downtown by IHG?

Checkout is at 11 AM.

Where is Crowne Plaza Memphis Downtown by IHG located?

Located in Downtown Memphis, this hotel is within a 15-minute walk of Renasant Convention Center and Bass Pro Shops at the Pyramid. Beale Street and Mississippi River are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.0

Cleanliness

7.2

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 169 out of 367 reviews
Rating 8 - Good. 76 out of 367 reviews
Rating 6 - Okay. 57 out of 367 reviews
Rating 4 - Poor. 29 out of 367 reviews
Rating 2 - Terrible. 36 out of 367 reviews

Reviews

Verified

10/10 Excellent

Dezerree

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, I look forward to coming back. The deposit was a shock so be prepared i think it was like 100 pre night
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Dr. Phyllis

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very clean and the staff was Excellent!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service
Staff was extremely friendly
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Maurine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and polite; rooms were nice and clean.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities
The room and staff were great. Only downside was the price of parking per day.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as close to Beale as i wanted but very impressed with staff. There is a shuttle to Beale area so that was helpful
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Omar T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas surrounding the property were in good condition. Staff were friendly and accommodating to our needs.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay

Staff was fantastic! Hollis and Jemiah were excellent shuttle drivers and gave us the best restaurant recommendations!
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing. Very central location, close to everything!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area which was needed on our busy vacation. Staff very friendly and helpful and rang our tour operator to confirm our tour which they totally didn’t have to do.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kenneth

We enjoyed staying there. The front desk staff was great .The two shuttle drivers, Mr. Jermall and Mr. Cleo were awesome! Will come back for our one year anniversary.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

katina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was painless&i loved the shuttle service
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean friendly staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Clean rooms and the entire building was spotless
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. But the shower head in my room needs to be replaced. But im still able to give all excellent ratings.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities
Room was clean staff Didn't recommend eating on property. Didn't shop or use gym.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. Staff was great and attentive. The breakfast was very good, hot and fresh and was checked regularly.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Bonnie

Liked: Amenities
The complimentary shuttle service was greatly appreciated and easy to use.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Safe and the beds were very comfortable
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Jermaine

Liked: Staff & service, property conditions & facilities
Good experience, my room was clean
Stayed 1 night in Apr 2025
Verified

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Large comfy bed, quiet. Staff lacking knowledge of basically like location of ice machine. Non working coffee maker and only one cup in room. Stale condiments.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Repeat customer

Always a great stay. Comfy beds, great staff.
Stayed 2 nights in Sep 2024