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Reviews of Hawthorn Gardens Serviced Apartments

3.5 out of 5
Hawthorn Gardens Serviced Apartments
750 Toorak Road, Hawthorn East, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 223 out of 780 reviews" "
Rating 8 - Good. 328 out of 780 reviews" "
Rating 6 - Okay. 141 out of 780 reviews" "
Rating 4 - Poor. 59 out of 780 reviews" "
Rating 2 - Terrible. 29 out of 780 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I picked this apartment because they seemed perfect for my needs – close to my course and looked great in the Expedia photos. But reality hit hard when I arrived. The place felt like it hadn't been updated in ages. Cobwebs hung in most corner, and a musty smell filled the air. The bedding didn't smell fresh either, with weird stains on the cushions. I ended up sleeping on top of the bed with towels just to feel somewhat comfortable. The complimentary toiletries were already opened, and the complimentary biscuits were stale. Plus, the fridge froze all my groceries, so I had to throw them out. It was clear maintenance wasn't a priority. Stains were everywhere (kitchen, walls cupboards), and neither the TV nor the heating worked, which was frustrating. To top it off, there was a loud commotion outside my window early Sunday morning. Trying to get help was a nightmare – no phone in the room and the emergency contact was outdated. When I finally spoke to someone about the noise, they just shrugged it off. They even suggested I walk to reception and use the phone on the outside wall if it happened again – not exactly safe walking outside in the middle of the night. The next day, I asked about cleaning, only to be brushed off again. The bathroom was a disaster zone – moldy ceiling and a filthy bathtub. It was clear they weren't keeping up with basic cleanliness. Overall, it was a letdown and felt downright unsafe. This place needs serious improvement to meet basic standards.
Stayed 5 nights in Apr 2024

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
The carpets were stained, walls needed repaint and whole unit was in need of updating, not like in photos
Stayed 1 night in Apr 2024

6/10 Okay

Natalie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is quite dated. When i walked in, it had a smell to it. I didnt realise until the next day that the bin hadnt been emptied from the previous guest, which was where the smell was coming from.
Stayed 1 night in Mar 2024

4/10 Poor

Rochelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run down , cobwebs in room. Small bed
Stayed 2 nights in Jan 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for our circumstances
Stayed 1 night in Jan 2024

2/10 Terrible

Rodd

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from michael on 23 Jan 2024
we are short of words responding to this unfair review which was given by a paranoid patient. we were surprisingly awarded that Rodd has lots of imaginations such as people hacking his phone and following him to steal his pizzas after we been told ridiculous story by Mr Rodd Jolsen. My only suggestion for Rodd is to see a psychotherapist ASAP before he hurt himself.

6/10 Okay

Julie

Travelled with family, Travelled with group
Disliked: Cleanliness
Bad stains and marks on floors and walls. Cobwebs in all rooms dirty looking appliances.
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Business traveller
Great location, clean
Stayed 2 nights in Dec 2023

8/10 Good

Rasiah

Liked: Cleanliness, amenities, property conditions & facilities
Was happy with the property / appartment which met all my expectations
Stayed 1 night in Dec 2023

8/10 Good

Kira

Business traveller
Liked: Amenities
Very affordable and central to my needs. Apartment was spacious but needs a little updating, fresh paint and new carpets would go a long way!
Stayed 2 nights in Dec 2023

8/10 Good

Linford

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to transport city
Stayed 1 night in Dec 2023

4/10 Poor

Josh

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Should have read previous reviews, outdated, damaged and unclean with mould in the bathroom. Would not go back even though convenient location
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Fantastic staff. Unfortunately apparently very old & dirty. Misleading photos. Very stained carpets, no ventilation in kitchen, all kitchen equipment dirty. Will not stay again.
Stayed 1 night in Nov 2023

6/10 Okay

helen

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The reception. Man was very obliging Rooms were grotty and dated. Queen beds advertised but not available
Stayed 1 night in Nov 2023

2/10 Terrible

CHANA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This Property was dirty. Blankets dirty. Bathroom mould, kitchenware and glasses all dirty. Stayed 2 nights for 2 ppl with only 2 bath towels.
Stayed 2 nights in Nov 2023

8/10 Good

Cate

Stayed 2 nights in Nov 2023

6/10 Okay

Derick

Stayed 1 night in Oct 2023

10/10 Excellent

Brynie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

Kiah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disgusting -Black mould on the roof in the bathroom -Blood on the pillow -3 month out of date milk in fridge -carpets are stained in every corner of every room -lamps didn’t work -PowerPoints didn’t work -walls inside are filthy with dust, cob webs and brown water streaks of who knows what The list goes on… I felt as though my apartment hadn’t been cleaned or maintained for guests and having the long life milk in the fridge out of date just proved that it hasn’t been done in a very very long time! All in all, overpriced for the lack of hygiene, lack of care and maintenance of the apartment.
Stayed 1 night in Oct 2023

8/10 Good

W J

Travelled with partner
Convienient
Stayed 1 night in Oct 2023

2/10 Terrible

Carl

Travelled with family
After having a booking months prior to our stay I received an email message at 8am the morning of our stay asking if we were still intending on coming and to advise the new card expiry date as I had a new card issued. Like most people I’m not checking emails every 5 minutes and checked them around 11:30am to find out my reservation had been cancelled as I hadn’t responded to the earlier email which I hadn’t even read at that stage. I called after reading the email to be told there was nothing I could do about it as the room had been given away. So I then had to find alternative accommodation for 6 people within two hours of our arrival time. Needless to say I was furious and wouldn’t recommend booking this place based on the fact they may cancel your reservation with little to no notice without the courtesy of a phone call.
Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location. Property very 'tired'.
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to recommend about the property. The room had burn marks thru out and very little worked. The dryer was broken and didnt work and not a phone in the room that works to contact reception if needed. Filth and disgusting. On a major road and next door to a building site.
Stayed 8 nights in Sep 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Adrian

Stayed 1 night in Sep 2023

8/10 Good

Heather

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful communication with staff as I was arriving late to the apartment. A text message was sent to me with the parking code and our room number. It was a lovely touch to have the heater going and apartment nice and warm on arrival. Will be staying again as it’s very close to where I need to attend appointments.
Stayed 1 night in Aug 2023

4/10 Poor

mel

Travelled with family and small children
Loud rude other guests. Woken 7 times from other guests yelling, arguing running up and down central walk way. Motel promotes “quiet motel for the enjoyment of all guests”. That did not happen. Property is easy to get to reasonably clean.
Stayed 1 night in Aug 2023

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on the carpet. Very run down. The staff were very nice
Stayed 1 night in Aug 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, room comfort
Clean and Convenient
Spent 4 nights here as my wife was in Cabrini Hospital and this was closest accommodation. Appreciated that the apartment was clean and spacious, but getting a bit tired in some areas and probably up for a refurbishment before too long.
Stayed 2 nights in Aug 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, room comfort
Spacious, convenient, clean.
Convenient location, easily accessed, clean and spacious. Friendly efficient staff. Great full kitchen/cooking facilities. Only recommendation would be for them to provide a saucepan and a microwavable bowl. We had to cook our porridge in the frypan.
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Will stay again. Really nice.
Stayed 1 night in Jul 2023

6/10 Okay

Marlene

Business traveller, Travelled with partner
Liked: Amenities
Was a bit old and warm but ok for us who needed to stay for a surgery at Cabrini hospital as it was a good location. Need more signs from car park for room 18 it was hard to find.
Stayed 2 nights in Jul 2023

8/10 Good

Patricia

Travelled with group
The overall place was good. Space was very good I would say it needs a refresh of paint. A few little repairs like the wardrobe door. Enjoyed our stay for our visit. The shops were close by. I will recommend Hawthorn Gardens.
Stayed 3 nights in Jul 2023

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment had not been satisfactorily cleaned. The bath/ shower was dirty with hair in it. The vanity had marks that were easily removed when I wiped with a disinfectant wipe indicating it had not been cleaned. The main kitchen bench was clean, but the area next to the stove had dried egg on it. There was a general sense of quick clean of main surfaces but not a thorough clean. The main bedding was clean but when wanting to use the extra blanket from the cupboard we discovered black stains on it and could not use it. The apartment had a musty smell, was dusty and the carpets had large stains. It needs a deep clean. I do not expect to pay to stay somewhere and have to clean/ disinfect on arrival to ensure a standard of hygiene. The kitchen was not adequately stocked. As a family of four staying we had 3 bowls, 3 glasses, 3 spoons, enough knives but only 1 fork. It seemed ridiculous that we didn’t even have enough bowls, glasses and cutlery for us to all eat a meal without washing up between. Our stay was unpleasant.
Stayed 2 nights in Jul 2023

8/10 Good

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and tidy. No noise from adjacent roads.
Stayed 1 night in Jul 2023

4/10 Poor

Howard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but the property is old and not clean
Stayed 4 nights in Jun 2023

8/10 Good

Neil

Travelled with partner
Liked: Amenities
We will stay again. The apartment was roomy and warm. The bathrooms are certainly outdated. The carpets need a deep steam clean. The sheets and towels were fresh and clean. The tv requires an update, but it did have foxtel. Wifi was OK. Supermarket a 2 minute walk. Reception was friendly and easy. Secure parking with access codes. Easy access to Toorak Road and the Monash Freeway. The gardens are in need of some attention and updating. Reasonable value for the money, particularly since secure parking is included in the price and it is close enough to the city to catch public transport into the CBD. It suited us very well for this visit to Melbourne.
Stayed 2 nights in Jun 2023

4/10 Poor

Stuart

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Cleanliness was not good. Bathroom mouldy with hairs in the bath

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, amenities
Please fix your heaters.
Stayed 1 night in May 2023

8/10 Good

Sharyn

Stayed 3 nights in Jan 2023

6/10 Okay

Ben

Liked: Cleanliness, amenities
Stayed 1 night in May 2023

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great but that was it! The heaters didn't work, windows wouldn't close. Mold, spiders, cockroaches, smelt. The reception was Not helpful and wasn't available on the weekend if you needed anything even though the sign said they would be. Would Definitely not stay again and advise against anyone else staying there!
Stayed 3 nights in May 2023

10/10 Excellent

Peter

Stayed 1 night in Apr 2023

8/10 Good

linlin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We like the two bedroom both have double bed, the bed and pillow are comfortable, we got what we need so we are happy.
Stayed 2 nights in Apr 2023

10/10 Excellent

Rohan

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Will stay again.
Stayed 1 night in Apr 2023

4/10 Poor

Mark

Business traveller
Disliked: Amenities, property conditions & facilities
Could be a lot better and at the price point it ought to be. Very old and worn out, fans very noisy, smelled bad.
Stayed 3 nights in Mar 2023

8/10 Good

Timothy

Stayed 1 night in Mar 2023

6/10 Okay

Aleisha

Travelled with family
Stayed 1 night in Mar 2023