- Liked: Property conditions & facilities
- Disliked: Staff & service
Too close to railway line, poor noise control, one of the staff at the reception has poor manner.
Book online or call:1800 809 285
Near a train station, The Hydro Majestic Hotel is in an area with good shopping. The area's natural beauty can be seen at Katoomba Scenic World and Three Sisters.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
We were very disappointed with our stay at the Hydro. Upon check in we requested a room not facing the highway and the railway. We had booked and paid for a larger room, but were told there were no valley facing rooms left. We were told there was a garden view room available so agreed to take that. Arriving in our room we were given the highway facing room which was extremely noisy. We went back down to reception and asked about the garden view room. The staff member was rather rude about it, but finally agreed to show me an alternate room. This room was in a better position and garden facing. We moved into this room. The room itself is very basic. There is no mini bar. The walls are paper thin so you can hear everything that’s happening in your neighbours room. We went downstairs to the bar reception area to have a drink. Customer service is virtually non existent. There’s no bar staff, The reception and bar are all incorporate. To order a drink you needed to order from the reception staff and then they just brought them out and handed them to you. No drink coaster, no tray. After the drinks experience we decided not to dine at the hotel and went out Blackheath for dinner. For the cost of a stay at the Hydro, we definitely think it’s overpriced and underwhelming. So disappointed.