Maxims Casino Club Tours and Activities

Stayed here after seeing Hamilton in the Victoria Palace theatre. Perfect location if you’re going there. Room was lovely and clean. Staff very welcoming, polite and helpful - let us check in early as the room was available. Had breakfast also which we really enjoyed. Again staff in the restaurant were excellent, very professional and well presented - great choice of food, and lovely coffee- even had ‘to go’ cups for tea/coffee which was a nice touch to take one as you leave. Would definitely stay again.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.