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Reviews of Summerfield Luxury Resort & Botanical Garden

3.5 out of 5
Summerfield Luxury Resort & Botanical Garden
Matsapha Valley Road, Matsapha

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 110 reviews" "
Rating 8 - Good. 41 out of 110 reviews" "
Rating 6 - Okay. 7 out of 110 reviews" "
Rating 4 - Poor. 4 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nomvuyo Audrey on 20 Feb 2024
Thank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

8/10 Good

Navtej

Stayed 1 night in Jan 2024
Response from Nomvuyo Audrey on 20 Feb 2024
Dear NavtejThank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

10/10 Excellent

Hermenegildo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nature, that's why I have chosen it. Is a huge and beautiful place, the back view of the kitchen is just wonderful. 👌👌
Stayed 3 nights in Jan 2024
Response from Nomvuyo Audrey on 20 Feb 2024
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.Thank you.

6/10 Okay

Suraj

Stayed 3 nights in Dec 2023
Response from Nomvuyo Audrey on 20 Feb 2024
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.

10/10 Excellent

Cebile

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nomvuyo Audrey on 20 Feb 2024
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.

8/10 Good

Edo, Luanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and scenary. Check in was a bit too slow and then also the wait for somebody to show us to our room was too long. There were no tv channels working and the interior of the rooms is showing its age. Its a beautiful place but seems some improvements can be made.
Stayed 1 night in Dec 2023
Response from Nomvuyo Audrey on 20 Feb 2024
Good day EdoWe are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. We promise we will work on the keeping time and making sure that you get the service you deserve.Thank you for your feedback

8/10 Good

Patrícia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

MNR DJ

Stayed 2 nights in Nov 2023

4/10 Poor

Ahmed

The fridge in the room was not working. I asked twice for it to be repaired but no one came. whatever food i had in the fridge including yoghurts all went stale. I checked out early and did not stay the extra night. The hotel will have to refund me for this. I also requested for the airconditioner to be looked at as the room was not cooling down enough - again no feedback on this. Friday temperature 24 November was 41 degrees outside. Saturday was 33 degrees. I would recommend the hotel utilise a trolley to assist carrying baggage from the car to the room and not just with their 2 hands. As a guest of the hotel, it was suprising that we had to also carry our own luggage and the room was not near to reception so there was a bit of a walk. The hotel and rooms are lovely setup, however the hotel could do with additional in-door facilities eg Spa, sauna, jacuzzi etc.
Stayed 2 nights in Nov 2023

8/10 Good

Feroze

Stayed 1 night in Sep 2023
Response from Nosipho on 24 Oct 2023
Thank you for choosing to stay with us. We are glad you had a wonderful stay. Please visit us again. We would really love to host you again.

8/10 Good

Feroze

Stayed 1 night in Sep 2023
Response from Leandre on 27 Sept 2023
Thank you for choosing to stay with us. We are happy to see that you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Sicelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nosipho on 4 Sept 2023
Thank you for choosing to stay with us. We are so glad to know that you had a great stay. Please do visit us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Went there for a weekend getaway with family. The place was easy to find and everything was just perfect from lady at the reception to having someone escorting us to our room. The rooms was clean and bedding was new!
Stayed 1 night in Aug 2023
Response from Nosipho on 4 Sept 2023
Thank you for choosing to stay with us. We are glad that you had a great time. Please do visit us again.

8/10 Good

NASEEM

Stayed 5 nights in Jul 2023
Response from Nosipho on 18 July 2023
We are very pleased that you had a good stay. Hoping to see you soon.

10/10 Excellent

Sebushane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summerfield Eswatini
very efficient and friendly staff. breakfast was great
Stayed 2 nights in Jun 2023
Response from Leandre on 3 July 2023
We are glad you enjoyed your stay. hoping to see you soon.

10/10 Excellent

Amancio

Stayed 2 nights in Jun 2023
Response from Leandre on 28 June 2023
Thank you Amancio for choosing Summerfield Luxury Resort and Botanical Garden. We are glad you enjoyed your stay with us and hope to see you again soon. Our home is your home.

4/10 Poor

Isabel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fomos enganados. Adquirimos dois quarto executive e colocaram-nos nos quartos 102 e 103 sem qualquer explicação. Quando reclamamos disseram que a culpa era da EXPEDIA e atribuiram-nos dois quartos inferiores alegando não terem executive. Não fomos reembolsados da diferença. No almoço de dia 24 não havia os dois primeiros pratos de carne do menu. Estamos frustrados com o atendimento do hotel.
Stayed 1 night in Jun 2023
Response from Leandre on 26 June 2023
My most sincere apologies for your unpleasant stay. We take pride in our Resort and our service, and we would like to extend our deepest apologies. Please do visit us again soon and I personally assure you that you will not receive the same service that you did.

6/10 Okay

CELSO

Liked: Cleanliness, staff & service, property conditions & facilities
Bad stay in Eswatini Summerfield Lixury resort
I didn’t like my stay because what I booked was not what they give me I booked the comfort with one bedroom room but they give me the luxury room with two bedroom. The site hotels.com shows the rooms that is fully booked. What the hotels.com show is not correct.
Stayed 1 night in Jun 2023
Response from Leandre on 26 June 2023
My most sincere apologies for your unpleasant stay. We take pride in our Resort and our service, and we would like to extend our deepest apologies. Please do visit us again soon and I personally assure you that you will not receive the same service that you did.

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from Leandre on 21 June 2023
Thank you for choosing Summerfield Luxury Resort and Botanical Gardens. We hope to see you again soon.

10/10 Excellent

Rory

Stayed 1 night in Jun 2023
Response from Leandre on 16 June 2023
Thank you for choosing Summerfield Luxury Resort and Botanical Gardens. We hope to see you again soon.

10/10 Excellent

Phuong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and eco-friendly hotel, will visit again
Stayed 1 night in May 2023
Response from Leandre on 20 May 2023
Thank you Phuong

10/10 Excellent

Kayama

Stayed 1 night in Apr 2023
Response from Leandre on 27 Apr 2023
Thank you for staying with Summerfield resort. We hope we met your expectations and to see you again soon.

8/10 Good

Festus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was indeed my best
Stayed 1 night in Apr 2023
Response from Leandre on 27 Apr 2023
Thank you for staying with Summerfield resort and glad you enjoyed our breakfast service. We hope we met your expectations and to see you again soon.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

8/10 Good

Sphamandla

Stayed 2 nights in Mar 2023
Response from Leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated and taken into consideration. We hope to see you at our home again.

10/10 Excellent

NJ

Stayed 2 nights in Mar 2023
Response from Nomvuyo Audrey on 15 Mar 2023
Good day NJ,Thank you for choosing us, we really appreciate that you enjoyed your stay.

10/10 Excellent

Deodat

Stayed 4 nights in Mar 2023
Response from Leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 Excellent

Miss N M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility.
Stayed 2 nights in Feb 2023
Response from Nomvuyo Audrey on 15 Mar 2023
Thank you so much for choosing to stay with us.Hope you will come back again.

4/10 Poor

Prince

Business traveller
Disliked: Cleanliness, staff & service
Outside ambiance gardening perfect superb, rooms untidy dusty lights old TVs few channels
Stayed 1 night in Feb 2023
Response from leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated and taken into consideration. We hope to see you at our home again.

10/10 Excellent

Jose

Stayed 1 night in Feb 2023
Response from leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 Excellent

Chris

Stayed 2 nights in Feb 2023
Response from leandre on 29 Apr 2023
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 Excellent

Dirk, Bethesda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed for 10 days over the holidays and had an amazing time. The location is beautiful, between Ezulwini and Manzini, in the midst of a botanical garden, with peacocks roaming freely, staff are fantastic (thank you Cyril, Doc), the rooms are spacious and clean, it is quiet and peaceful, the breakfast next to the pool area is plenty and delicious, the restaurant is amazing, next to the ponds, with an enticing menu. We will make this our „home away from home“ from now on.
Response from Nomvuyo Audrey on 15 Mar 2023
Good day Dirk,Thank you for choosing to stay with us and thank you for the lovely review.

8/10 Good

Mpho

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Seres
The place is very nice, however the staff at the restaurant and house keeping needs to be thoroughly trained to improve their customer service.
Stayed 6 nights in Dec 2022

10/10 Excellent

Vusumuzi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's honestly nothing like this place. We were there attending a friend's wedding and sprung for the Garden Villa for two nights as a treat. The room (or rather rooms) was massive. We have 15 month old and he enjoyed being able to run around between the living and sleeping areas and the bathroom was big enough that it had two doors. The room was spotless, Wifi was above average and the check-in and check out were smooth. The pool was also a nice treat and one of the best surprises was the abundance of peacocks, guinea fowl and ducks that grace the property. Honestly a little taste of paradise. If I had one complaint it would be that a couple of times I had to chase down my server when we wanted to settle our bill. Anyone that's travelled around the world post-Covid knows that this a pretty common issue with wait staff these days so no a huge disappointment.
Stayed 2 nights in Dec 2022
Response from Leandre on 27 Apr 2023
Thank you for choosing Summer Resort. We are glad you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Artimisa

Stayed 2 nights in Nov 2022

10/10 Excellent

Gugu

Stayed 3 nights in May 2022

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort. Clean, friendly staff,l and beautiful. However, the food was not up to scratch, I don’t think it was value for money…with this, I will definitely visit again…
Stayed 3 nights in Nov 2022
Response from Nomvuyo Audrey on 24 Nov 2022
Good day ShawnThank you for staying with us at Summerfield and thank you for the feedback. Regarding the Restaurant we promise we will improve.We cannot wait to host you again in our lovely resort.

10/10 Excellent

Lorraine Becker

Stayed 2 nights in Nov 2022

10/10 Excellent

Keabetswe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Sensational Summerfield
Located in eSwatini's lush Botanical Gardens, is a hidden calidiscope
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an Awesome place!
What a wonderful stay it was, the environment is good. Friendly services!
Stayed 1 night in Apr 2022
Response from Nomvuyo on 11 May 2022
Thank you for the Patronage,you are always welcome this is your home

8/10 Good

Phumzile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Vuyo on 11 May 2022
Thank you for Choosing us,You always welcome

8/10 Good

Sibusiso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay there. Place is very well kept & clean.
Stayed 2 nights in Mar 2022
Response from Vuyo on 11 May 2022
That's wonderful Mr Sibusiso,you are always welcome

6/10 Okay

Ron

Business traveller
Stayed 2 nights in Feb 2022
Response from leandre on 29 Apr 2023
Thank you for staying at Summerfield Resort, We would appreciate feedback on which facilities didn't meet your standard.

2/10 Terrible

Sbusiso

Stayed 1 night in Feb 2022
Response from leandre on 29 Apr 2023
Thank you for staying at Summerfield Resort, We would appreciate feedback on which facilities didn't meet your standard.

6/10 Okay

Menelisi

Stayed 1 night in Jan 2022
Response from leandre on 29 Apr 2023
Thank you for staying at Summerfield Resort, We would appreciate feedback on which facilities didn't meet your standard.

10/10 Excellent

Naphtal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Varaidzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
African tourism concept gem
Amazing
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting!
The setting in botanical gardens with all the fountains and quaint seating areas is lovely! The many windows in the room allow you to be surrounded by nature for a serene experience...although the peacocks roaming the grounds can have some loud calls. They add an air of majesty and beauty though so worth it. Was surprised you couldn't add gratuity onto your room bill for the restaurant (cash only gratuity) but were given a way to add gratuity to your room at the breakfast (which was included in our booking so seemed odd). Loved sitting in the outdoor "library"...very upscale bush camp feeling.
Stayed 2 nights in Oct 2019