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"Highlights are the centre-of-town location, the restaurant/breakfast room and lovely character of the hotel. Staff were friendly and room was warm and comfortable. Breakfast was good, ours being cooked-to-order but the buffet ‘full-English’ was less appealing (bacon not replenished and fried eggs that looked like they had been standing for some time - the latter should be cooked fresh to order). Decor in places (corridors especially) due for a refresh and the outlook of our first-floor room was into a ‘well’ facing other rooms’ windows. Overall a pleasant one-night stay and walkable to the City hospital."

"A comfortable nights sleep."

"The location is great and it has a good car park that costs £17 per day. It is close to the bus stop on the Promenade and makes it easy to visit Gloucester, Cirencester and other places. We enjoyed the breakfasts but Sunday lunch was disappointing. The staff were good."

"Easy parking, comfortable rooms , good food and great service. One of my favourite hotels. "

"It’s in the right part of Cheltenham. Close enough to Montpellier, but not so close it’s outside. 20 minute walk from Cheltenham Spa train station, or catch a cab."

"place very dated and needs refurbishment staff very friendly "

"Lovely staff, clean rooms, very accommodating. Definitely I would stay again."

"One of the best hotels my chap and I have stayed in for a long time. It wasn't 'tired', the staff were helpful, the breakfast was excellent and the room clean. If we had to fault it, being very picky, the bathroom was a bit cramped and the towels weren't changed when we asked. The superb spa treatment that was a last minute booking, was a bonus. We highly recommend this hotel and we will be staying again."

"A bit tired due to old building, room we had was due refresh. Breakfast was excellent. Customer service excellent, parking good"