Hi! The guest came over in the hotel with a very bad mood, our receptionist tried to explained the policies and and rules for accommodation which he insisted that he booked family room for 5 but he didn't notice in the system that our family is good for 3 with 1 queen bed and 1 single bed only, for any additional person is subject for charge of 700 per person/extra bed with breakfast meal but he didn't want to pay for it, unfortunately while the receptionist explaining it, he insisted and didn't want to hear about it, then the manager tried to explained & calm down him in nicest way but the guest still freaking out, so, the manager offer discount for 1 extra bed only and he agreed on it finally,... after checking in the room about minutes ago,the guest called up and requesting again for another extra bed but this was not allowed already for discounts since they'd booked with lowest rate (promo) in expedia, in consideration we tried to explain as best as we could but he shouted and shut his door to our two staffs with very unprofessional way, we still apologized but the guest never have heart to accept his mistake.

Thank you so much, our pleasure to serve you. Godbless M Suites