Interior

Reviews of Hilton Garden Inn Manchester Emirates Old Trafford

3.5 out of 5
Hilton Garden Inn Manchester Emirates Old Trafford
Talbot Road, Old Trafford, Manchester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1003 reviews" "
Rating 8 - Good. 227 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest hotel I've ever stayed in. I checked in a 1am with no issues, staff were nice. Parking easy, quiet room. Highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The car park attendants are really friendly! The hotel room was big, clean and the shower space was great. The fridge didn't work though. In the morning, we asked reception for some water and the receptionist directed us to the toilets which is disgraceful. I appreciate the bar was closed as it was breakfast time, but tap water should still be available. Thankfully his colleague got us some water after I asked a third time. How any hotel thinks it is acceptable to direct guests (or even non-guests) to the hotel lobby toilets for drinking water is beyond me!
Stayed 1 night in May 2024

6/10 Okay

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were Excellent and really helpful especially Phillip. We had a problem with the AC, first night was uncomfortably hot in the room AC had no option to be set lower than 19 degrees( I put my heating off at 18 degrees at home) the room was at 23 when we left for breakfast. We left it running whilst we were out hoping it would cool the room, we arrived back to find the room at 25 degrees. Called reception and were given the option to move to a room which a balcony so we could sleep with the door open. Overall hotel was lovely, clean, handy for city centre etc, amazing staff but let down by a relatively minor detail. Yes it was warm this weekend but not everybody like a roasting room, to have no option to set AC below 19 degrees is ridiculous.
Stayed 2 nights in May 2024

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only issues were the cleanliness of the room. There was hair on the wall of the shower which I cleaned. Obviously no inspection of the cleaners was done as this would have been picked up. The shower head was poor as the water wasnt at all powerful even if you changed the settings. I also think the drain in the shower needs attention as the water took an age to drain. Apart from that we had a lovely time. The people were great and the hotel was ideally placed. Shame there was no cricket on for me to watch.
Stayed 2 nights in May 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and new. Good location and facilities. The only gripe was that we were allocated an accessible room and the shower was a nightmare - water went everywhere and not much room.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Good for an overnight stay
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Old Trafford Stadium, tram stop in back for easy exploration & on site restaurant is good. Perfect for a weekend stay to attend a Manchester United home game.
Stayed 3 nights in Apr 2024
Response from Jason on 17 May 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient for attending a Manchester United home game and exploring the area via the nearby tram stop. It's wonderful to know that you also appreciated our on-site restaurant. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, however a decorative panel on the bed fell off onto my foot when I pulled the duvet open. I’m sure this was a one-off accident, and the team noted the need for repair. Great location with secure parking. Comfortable room.
Stayed 1 night in May 2024
Response from Jason on 17 May 2024
Thank you for your feedback, and we apologize for the incident with the decorative panel. We're glad to hear that our team promptly addressed the issue and noted the need for repair. It's great to know that you found the room clean, comfortable, and that you appreciated our secure parking and location. We strive to provide a safe and comfortable environment for all our guests, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and modern hotel overlooking old traffic cricket ground.
Stayed 1 night in May 2024
Response from Jason on 17 May 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, modern, and with a great view overlooking Old Trafford cricket ground. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad to know that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another great stay in the future!

6/10 Okay

Ginette

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was a lovely experience,nice view of the cricket ground lovely staff
Stayed 1 night in May 2024
Response from Jason on 17 May 2024
We're thrilled to hear that you had a lovely experience during your stay with us! It's fantastic that you enjoyed the view of the cricket ground and found our staff to be lovely. Creating memorable experiences for our guests is what we strive for, and your feedback is greatly appreciated. If you have any additional comments or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

David

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice stat thanks
Stayed 2 nights in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault this hotel.
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
We're thrilled to hear that you had such a wonderful experience at our hotel! Providing excellent service and accommodations to our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic experience in the future!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel although our room had scuff marks on the wall & decor hanging off
Stayed 1 night in May 2024
Response from Jason on 17 May 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness and room upkeep is important to us, and we're sorry to hear that your room didn't meet expectations in this regard. Please rest assured that we will address these issues promptly to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or assist you further, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excellent

Sherelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was used for work weekend stay. Was a good choice for booking for me and my son
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
We're glad to hear that our hotel was a good choice for your work weekend stay with your son. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay thanks
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
You're welcome! We're delighted to hear that you enjoyed your stay. If there's anything else we can assist you with or if you have any feedback to share, feel free to reach out. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Aran

Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Jamie

Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel clean and tidy throughout staff are friendly and pleasant but a lot of building work going on around the hotel at the moment which isn't the hotels fault but can get noisy and dirty outside
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
It's great to hear that you enjoyed your stay at the hotel and found it clean and tidy, with friendly staff. However, I understand that ongoing construction work nearby could be disruptive. While it's unfortunate that this is impacting your experience, it's good to know that it's not within the hotel's control. Hopefully, once the construction is complete, it will improve the overall environment around the hotel. If there's anything else you need assistance with or if you have any further feedback, feel free to let me know!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to old Trafford and the Tram! Room was clean and quiet. The staff were so friendly and helpful. Would stay over and over again!
Stayed 4 nights in Apr 2024
Response from Jason on 17 May 2024
It sounds like you had a wonderful experience at the hotel! Being close to Old Trafford and the tram station must have been very convenient for your stay. I'm glad to hear that the room was clean and quiet, and that the staff were friendly and helpful throughout your visit. It's always nice to find a place where you feel comfortable and well taken care of. If you ever decide to stay again or if you have any other questions or requests, just let me know—I'm here to help!

8/10 Good

Macy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
really good customer service
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Excellent customer service can truly elevate a hotel experience, making guests feel valued and well taken care of. It sounds like you had a positive interaction with the staff. Whether it was helpful assistance or friendly interactions, good customer service can leave a lasting impression. If you have any more details to share about your experience or if there's anything else you'd like to discuss, feel free to let me know!

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Good

Hayan, Doha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. It was a nice and pleasant stay.
Stayed 6 nights in Apr 2024
Response from Jason on 17 May 2024
You're very welcome! We're delighted to hear that you had a nice and pleasant stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future. Safe travels!

2/10 Terrible

Baz

Travelled with partner
Disliked: Staff & service
Extremely rude and untrained staff. Double charged and after arguing, showing bank statements and a lot of back and forth finally got them to refund the double charge. The worse staff I’ve ever had the displeasure of interacting with. Extremely disrespectful and unprofessional.
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
I'm sorry to hear about your unpleasant experience with our staff. This certainly does not reflect the level of service we aim to provide. We'll address this with our team to ensure that all guests are treated with the professionalism and respect they deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be near Manchester United games! Easy walk. Great staff. Super busy and they were polite and fast with check in and food. Also, free washer and dryer!
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay and that our proximity to Manchester United games, efficient staff, and complimentary laundry facilities made your experience even better.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Jason on 17 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.If you have any feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We're always looking for ways to improve and provide an even greater experience for our guests.We look forward to welcoming you back in the future!

10/10 Excellent

akintunde

Stayed 2 nights in Apr 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel! Walking distance to Old Trafford Man U stadium. Light rail just outside hotel. Laundry, cricket. Food was also good. Great experience. The shower and beds were great too!!
Stayed 2 nights in Mar 2024
Response from Jason on 17 May 2024
Thank you so much for your wonderful review! We're delighted to hear that you absolutely loved your experience at our hotel.It's fantastic to know that our convenient location, within walking distance to Old Trafford Man U stadium and with the light rail just outside the hotel, added to the enjoyment of your stay. We're also thrilled that you found our facilities, including the laundry and cricket amenities, to be to your liking.We're especially pleased that you enjoyed the food and found our beds and showers to be great. Ensuring our guests' comfort is paramount to us, and we're glad we succeeded in providing you with a memorable experience.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service
Perfect place for a quick stay. Have no complaints, met all our needs.
Stayed 2 nights in Mar 2024
Response from Jason on 17 May 2024
Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that we met all your needs during your visit.Providing our guests with a comfortable and hassle-free experience is always our top priority, and we're delighted that we succeeded in doing so during your time at [Hotel Name].Should your travels bring you back to the area, we would love to have the opportunity to welcome you again for another enjoyable stay. If there's anything we can assist you with in the future, please feel free to reach out to us.

10/10 Excellent

Robyn

Stayed 1 night in Mar 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 17 May 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent venue
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar 2024
Thanks for your review!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel highly recommend
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar 2024
Thanks for your review!

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jason on 26 Mar 2024
Thanks for your review!

6/10 Okay

Lorna, WORKSOP

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff very helpful, but i think overall very overpriced for what you get, i have stayed in better budget hotels. Stayed in room 558 - king pitch suite costing £268 (no breakfast) positives: it was my birthday & was left a lovely small plate with a strawberry & 2 tiny cakes, lovely view of the pitch, balcony, decorated nice especially if you like cricket, shampoo etc provided. staff very welcoming, free parking. Unfortunately alot more negatives - especially given the price: room not cleaned to a high standard, we had M&M's on the floor, quite dusty on pictures etc, no water in the room, they provide a fridge, yet do no put anything in, at that price i would expect from a hilton 2 bottles of water, i did ask for water & it was provided, but it felt like i was asking for a bottle of champagne in the room, very unhappy with the bed, sold as a king size, absolutely is not, tat was the main reeson i booked this room for a king bed, also very firm, which is personal preference. air con, well all i can say is rubbish, its not great, and then in the middle of the night on a few occasions sounded like a jet tacking off when it eventually kicks in. Breakfast, i asked for poached eggs, which they cooked perfect, but where awful as cooked in so much vinegar that is all you could taste, was great they accommodated this & would of been great if they eased of the vinegar. although we had a balcony, no chairs so couldn't use it. flannels in room had makeup on them overall disappointing
Stayed 1 night in Mar 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
My wife stayed here on her own for the week, I have spoken to the hotel on a couple of occasions to sort bits and pieces out and they have been amazing. A massive shout out to Philip (or Philipe?) who I have spoken to, he is an asset to the Hilton chain.
Stayed 4 nights in Feb 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

Caris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have free parking!
Stayed 1 night in Mar 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

8/10 Good

Jonathan

Travelled with family
Great location and the view from the room over the cricket pitch was fantastic !
Stayed 1 night in Feb 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to MU Old Trafford and only 5 mins walk. Excellent location for MU fans watching game
Stayed 1 night in Feb 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
friendly staff free carparking nice clean room tidy and looking new nice breakfast and dinner welcoming mini cakes left in bedroom nice surprise attention to detail very nice customer care will return back again. thank you
Stayed 1 night in Feb 2024
Response from Front Office Team on 7 Mar 2024
Thanks for taking the time to post your views online!

10/10 Excellent

David

Business traveller
Nice room , friendly staff
Stayed 1 night in Feb 2024
Response from HGI Team on 21 Feb 2024
Thanks for taking the time to post a review online

2/10 Terrible

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Office Team on 19 Feb 2024
Thanks for posting your views online

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Thanks for posting your views online.

10/10 Excellent

Ibraheem

Stayed 2 nights in Feb 2024
Response from Jason on 26 Mar 2024
Thanks for your review!

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great rooms. Great views
Response from Front office team on 19 Feb 2024
Thanks for posting your views online.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Delight with service provided
Stayed 1 night in Feb 2024
Response from Front Office Team on 16 Feb 2024
Thanks for taking the time to post a review online.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at breakfast wasn’t the best. The older lady with blonde hair was most friendly but the younger ones weren’t friendly at all.
Stayed 2 nights in Feb 2024
Response from Front Office Team on 16 Feb 2024
Thanks for taking the time to post a review online.

8/10 Good

PAULINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 14 Feb 2024
Thanks for your review!