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Reviews of Four Points by Sheraton Manado

4 out of 5
Four Points by Sheraton Manado
Jalan Piere Tendean Boulevard, Sario, Manado

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 123 reviews" "
Rating 8 - Good. 43 out of 123 reviews" "
Rating 6 - Okay. 11 out of 123 reviews" "
Rating 4 - Poor. 8 out of 123 reviews" "
Rating 2 - Terrible. 1 out of 123 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Jeffrey, Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very professional and accommodating.
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton Manado on 22 Feb 2024
Dear Jose Jeffrey,Thank you for staying with Four Points by Sheraton Manado and thank you for your pleasant review!It has always been a pleasure to know our guests had a delightful experience when staying with us. We are thrilled that the service performance of our team has made your stay becoming special. Since we are highly committed to ensure the exceptional experience for the guests, thus, your feedback has been forwarded to our team to continually improve. We all look forward to the pleasure of welcoming you back soon!Sincerely,SyamsuryadiGeneral Manager

10/10 Excellent

Mathieu

Stayed 2 nights in Dec 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Masuod

Stayed 5 nights in Dec 2023

10/10 Excellent

Meike Yap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come back stay over there next my vacation🙏🙏🙏
Stayed 7 nights in Oct 2023

10/10 Excellent

indra

Stayed 2 nights in Sep 2023

10/10 Excellent

henny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

henny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
❤️❤️❤️
I really love to stay morel but my trip was too short 👍 next time I’ll be back,thanks ❤️❤️
Stayed 4 nights in Aug 2023

8/10 Good

Denny

Stayed 3 nights in Jul 2023

4/10 Poor

Yong

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Poh San

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay with convenience to amenities
Stayed 2 nights in Jun 2023

8/10 Good

Emna ruth

Stayed 1 night in Jun 2023

6/10 Okay

Emna ruth

Travelled with family, Travelled with group
Not very exciting
Stayed 1 night in May 2023

8/10 Good

Rolly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ik Kyo

Stayed 4 nights in Feb 2023

10/10 Excellent

Sherly

Stayed 1 night in Jan 2023

6/10 Okay

Brian

10/10 Excellent

William

Stayed 7 nights in Oct 2022

2/10 Terrible

Long

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst experiences I ever had in my life with Four Points by Sheraton. I was so shocked when enter the room . The room is so smelly moldy and dirty . Broken lights and dusty lamp and windows and the bathroom and toilet and sink are filthy with a lot of yellow stains and black molds . A hazard!
Stayed 1 night in Sep 2022

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything about this property and would not stay there again - I checked out after 2 days despite booking for 8
Stayed 8 nights in Sep 2022

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of The best hotel in Manado
Perfect hotel location which connect with Manado town square, Nice Room, and excellent service from all the staff - from FO, Housekeeping, Laundry and the staff @ Breakfast premise. The Breakfast food & service also exceptional for 4* hotel. I had worse with 5* Hotel Breakfast - both food and the service. Nice to do little jogging in the morning near the hotel. Overall very recommended hotel in Manado.
Stayed 4 nights in Apr 2022

10/10 Excellent

Junemei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Manado
Amazing place to stay and it’s very convenient. Quarantine in this hotel is perfect if you choose the sea view.
Stayed 3 nights in Dec 2021

10/10 Excellent

Andrew

Business traveller
Liked: Staff & service, room comfort
Bad maintenance ruined an otherwise perfect stay
The shower blind is disgusting, should've been replaced at least 2 years ago, it is torn, and has got mold growing on the edges. The sink was clogged, would expect the cleaning service team address this issue to the maintenance department but apparently they never did. TV was crooked, reception was very bad. Otherwise, the view was very nice, bed was comfy.
Stayed 2 nights in Nov 2021

8/10 Good

Lo Hengky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Hinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view
Stayed 3 nights in Oct 2021

10/10 Excellent

Frederic

Stayed 1 night in Oct 2021

6/10 Okay

Lisa

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Sheraton Manado
The hotel rooms were very old amd nothing had been updated. Stains on chairs. Grimey shower
Stayed 1 night in Oct 2021

8/10 Good

JURIKE LIDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool bar in a nice place to have family party like what we had on our stay..birthday party.. But the entrance from car park level 6 access to the restaurant is quiet messy..
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Manado and staying at the Four Points as absolutely a great decision! Not only the location is excellent (in front line of the ocean, downtown, and connected to a very nice mall with lots of food options) but the personnel were extremely nice and helpful. They really made our stay unforgettable.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Alessia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021

10/10 Excellent

SCC, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. The hotel is clean. Centrally located in Manado.
Stayed 4 nights in Aug 2020
Response from Novrico on 22 Sept 2020
Dear SCC, Thank you for providing a feedback on our Expedia page. It is our pleasure to have your stay with us. We are very happy to know that our services and facilities met your expectation. Once again thank you for staying with us and we sincerely look forward to welcome you back again in Four Points by Sheraton Manado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has got to be the best stay I’ve ever had. Everyone was so nice and helpful. Ot one thing I can say negative
Stayed 1 night in Feb 2020

10/10 Excellent

SCC, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion this is the first and only nice hotel in Manado. I've stayed at some of the others and the health department would close them if they were located in the USA. Friends told me there is a nice resort to the north you can stay at if this hotel is full.
Stayed 2 nights in Jan 2020

4/10 Poor

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
The Hotel has a new policy of only providing Hot Water at 37 C which means no hot bath or showers anymore.
Stayed 2 nights in Dec 2019
Response from Hotel Team on 18 Dec 2019
Dear S, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Manado with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Manado. Regards, Hotel Team

10/10 Excellent

Agustinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good location,clean and service good
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from MARISCHYA PANESE on 1 Oct 2019
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Manado. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Manado and we hope you choose to create more memories with us whenever your travels bring you back to Manado. Sincerely, MARISCHYA PANESE Marketing Communication

8/10 Good

Vikas

Business traveller
Liked: Cleanliness, staff & service, room comfort
a reasonable hotel with sea view
It’s nice hotel facing sea but I wasn’t fully impressed compared to other hotels of Marriott group that I have stayed. Check in was smooth however there was no towel in the room. I would not expect this level of poor housekeeping in such a reputed hotel group. Furniture in the room looked outdated and even some drawers were opening itself. Very dangerous particularly bed side drawers. One may end up hitting their leg when waking up in night. Breakfast was fine. Variety of options (mostly local delicacies though) and sea facing so lovely view.
Stayed 2 nights in Sep 2019
Response from Marischya Panese on 1 Oct 2019
Dear Mr Vikas, Thank you for taking the time to share your honest feedback. The experience you described is not characteristic to the level of quality our associates strive to provide. Thus, on behalf of Four Points by Sheraton Manado, I sincerely apologize. Your comments have been shared with the hotel team as a critical way of understanding how we can improve in delivering exceptional service to guests like you and in an effort to prevent this issue from occurring in the future. Thank you for staying at the Four Points by Sheraton Manado and we hope you choose to create more memories with us whenever your travels bring you back to Manado. Sincerely, Marischya Panese Marketing Communication

10/10 Excellent

Ireine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place worth to stay
great view from the room. Comfortable room. Great choices of breakfast buffet. They served traditional food as well. Hotel have direct access to the mall, make a plus for the guests. Definitely will back to stay at Four Points again next time.
Stayed 2 nights in Aug 2019
Response from Alphin on 23 Sept 2019
Dear Ms. Ireine, Thank you for your feedback, highly appreciated. Regards, Alphin Ambo Marketing and Communication

8/10 Good

Dewi yuliani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Manado!!
Best sunset place in Manado, five stars hospitality and super comfy bed!
Stayed 2 nights in Jul 2019
Response from Alphin on 23 Sept 2019
Dear Ms. Dewi, Thank you for your feedback, highly appreciated. Regards, Alphin Ambo Marketing and Communication

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - mall, food, pool
Located on the ocean with good infinity pool, fitness room and good food. Be sure to take advantage of the gourmet breakfast buffet. Short walk to adjoining mall.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good large city centre hotel
A well placed large city hotel. Shopping centre attached to the hotel. Staff were excellent - attentive, used our names, responsive to our needs and helpful especially in reception and breakfast room. They could not do enough for us and always with a smile 😊.Rooms were of good quality and daily cleaning to a good standard
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Good service, excellent location and facilities. The view from our room is beautiful
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and location but the heavy bass of a local nightclub until one o’clock in the morning kept me awake. This was a Wednesday night so assume this would carry on throughout the weekend.
Stayed 2 nights in Feb 2019

10/10 Excellent

alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After three weeks on a dive boat this hotel was a little piece of first world sanctuary . Comfortable, clean, nice staff , great breakfast . A long ride from the airport but well worth the journey.
Stayed 1 night in Dec 2018
Response from Icha on 31 Dec 2018
Dear Alec, Thank you for sharing your experiences with us. Your feedback is valuable for us to continuously strive for perfection. Looking forward to welcoming you back at Four Points by Sheraton Manado Regards, Marischya Panese Asst. Manager, Marketing and Communication

10/10 Excellent

Nabilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overall
Nice hotel, good variety of food at breakfast. Clean just behind the mall Overall is good Will stay there again
Stayed 3 nights in Nov 2018
Response from Icha on 31 Dec 2018
Thrilled to hear a positive feedback. Thank you and looking forward to welcoming you back at Four Points by Sheraton Manado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Points Manado is excellent, specially the customer service! The gym isn’t really complete, still very nice and clean. Overall our stay was awesome! Won’t hesitate to book and stay at Four Points Manado when we visit next time.
Stayed 2 nights in Dec 2018
Response from Icha on 31 Dec 2018
Dear Valued Guest, Thank you for sharing your experiences. Please rest assured that your feedback will be shared to all of our associates and for sure we will do our utmost to deliver amazing service to all of our guests. You will always be welcomed at Four Points by Sheraton Manado. Regards, Marischya Panese Asst. Manager, Marketing and Communication

8/10 Good

Ikhsanugraha, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sunset view from the lounge, recommended hotel in Manado
Stayed 5 nights in Nov 2018
Response from Icha on 31 Dec 2018
Thank you for sharing you honest feedback.

10/10 Excellent

Wulansari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018