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Reviews of Universal Casa Marquesa

3 out of 5
Universal Casa Marquesa
Avenida Primavera, s/n, Ses Salines, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 20 reviews" "
Rating 8 - Good. 11 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olaya

Stayed 3 nights in Sep 2023
Response from UCasa Marquesa on 2 Oct 2023
Estimada Olaya,Gracias por la valoración positiva que nos ha dejado en esta web. Nos alegramos de que su estancia con nosotros haya cumplido sus expectativas. A todos nosotros nos encantará recibirla en un futuro.Atentamente,Universal Casa Marquesa

6/10 Okay

Luis

Stayed 13 nights in Aug 2022
Response from UHMarqués on 11 Sept 2022
Guten Tag Luis,vielen Dank für Zeichensetzung. Herzliche Grüsse aus Mallorca und bis zum nächsten Mal!Ihr Universal Hotel Marques

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
This hotel is divided in 2 and when we arrived at the designated area, by lack of knowledge or feedback from the hotel, we arrived at the place without knowing how to do the check-in. We arrived late at the property due to a delay with our flight and after hours, the check-in is made in the main building, what was confusing because we were staying at the suites place (physically away from main reception). The hotel is ok for what we booked, lacking a bit in comfort (you could not set the ac temperature), the amenities are “cheap” and covered in plastic. The sheets looked like plastic and the beds had a plastic cover between the sheets and the bed (very noisy). The location is amazing because you are close to everything needed and breakfast is in the main building, very complete and with views to a beautiful bay. The beach towels can be used but probably in the past they were stolen a lot, so they ask for a 20€ deposit. Apart from all of this, I would stay in the property again, due to its location and price, but next time I’ll bring my amenities and towels.
Stayed 2 nights in Aug 2019
Response from Universal Villa Marquesa on 3 Mar 2020
Dear Guest, thank you for your rating, every comment help us to improve our service. We are happy to see that you enjoyed your stay and the great location from our Villa Marquesa despite the confusion by arrival. If I had notified at reception, we could have corrected. Since the AC in the Marquesa villa can be programmed at the temperature that the client wishes For reasons of hygiene the protector is placed on each mattress. The € 10 deposit of the towels is returned when you bring the back towels to the reception. We hope to have the opportunity to welcome you again as our guest. Kind regards, Universal Villa Marquesa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, very clean and fresh not far from main building. Having it’s own parking a definite plus and well worth the extra charge. Main hotel beautifully situated. Food good and very friendly staff.
Stayed 2 nights in Apr 2019
Response from Universal Villa Marquesa on 22 May 2019
Dear Guest. Your compliments are highly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards Universal Villa Marquesa

10/10 Excellent

Jens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher Service, sehr gute Auswahl an frischem Essen, auch für Veganer und Vegetarier findet sich immer etwas Leckeres am Buffet. Wenig erfreulich ist die Partystimmung auf dem Magic Katamaran, der hinter dem Hotel ankert, auch wenn es nur ca. 2 H abends laut ist, nervt es doch etwas, wenn man früh schlafen möchte
Stayed 4 nights in Sep 2023
Response from Universal Hotel Marques on 7 Oct 2023
Hallo Jens,vielen Dank für Ihre Bewertung.Wir freuen uns sehr, dass wir Ihre Erwartungen erfüllt haben und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Universal Hotel Marques

6/10 Okay

Camilla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rent og pænt. Stille område.
Stayed 2 nights in Jul 2023
Response from Casa Marquesa on 30 July 2023
Dear Camilla, Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Casa Marquesa

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Casa Marquesa on 30 July 2023
Dear Daniel,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Casa Marquesa

8/10 Good

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities
Practico y funcional
Stayed 6 nights in Jul 2023
Response from Casa Marquesa on 24 July 2023
Estimado Miguel Angel,Gracias por la valoración positiva que nos ha dejado en esta web. Nos alegramos de que su estancia con nosotros haya cumplido sus expectativas. A todos nosotros nos encantará recibirle en un futuro.Atentamente,Universal Casa Marquesa

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Service, room and staff. Good place for relax, good food and nice beach close.
Stayed 5 nights in Jun 2023
Response from Marqués on 14 July 2023
Dear Cristian,thank you very much for your excellent review, we are glad to know that you enjoyed your stay, we hope to welcome you again in the near future and to be able to offer you an unforgettable stay.Best regards,Universal Hotel Marqués.

8/10 Good

alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2023
Response from UCasa Marquesa on 9 May 2023
Dear Alessandro, Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Casa Marquesa

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau sejour
Hôtel agréable. La situation est idéale pres des plus belles plages de l’île. Notre séjour a été très bien. Seul point négatif : l’isolation phonique des chambres.
Stayed 4 nights in Jul 2022
Response from UHMarqués on 12 Aug 2022
Bonjour Angel , Nous vous remercions de votre message. Nous sommes très heureux que votre séjour ait répondu à vos attentes et que vous en gardiez un aussi bon souvenir. Nous espérons avoir l'opportunité de vous accueillir bientôt! Cordialement Universal Hotel Marqués

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from UHMarqués on 14 July 2022
Dear Guest. Thank you for taking time to rate our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

8/10 Good

Mikaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Universal Hotel Marqués on 25 Aug 2021
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist hervorragend. Das angebunden sein zum Hotel Marques ideal. Perfektes Frühstück und ich konnte jederzeit auch weitere Essen dazu buchen. Die Reception ist rund um die Uh besetzt und die Mitarbeiter sehr freundlich und zuvorkommend. ich werde wieder dort hin gehen.
Stayed 7 nights in Oct 2019
Response from Villa Marquesa on 27 Oct 2019
Guten Tag, vielen Dank für diese tolle Bewertung! Wir freuen uns zu sehen das Sie einen schönen Urlaub bei uns verbracht haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Universal Villa Marquesa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Aug 2019
Response from Universal Villa Marquesa on 20 Sept 2019
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Villa Marquesa

8/10 Good

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Universal Villa Marquesa on 19 Aug 2019
Dear Fredy, Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Villa Marquesa

8/10 Good

Anneli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strandnära läge
Underbar närhet till den fina stranden och strandpromenaden, servicen på topp👍 Sängarna var bäddade med nån plastad frotté, det sa vi till om och då tog de bort dem, vart som en helt ny säng att sova i. Saknade en möjlighet att fixa kaffe på rummet och kanske få en flaska vatten i kylen😊
Stayed 4 nights in Jul 2019
Response from Universal Villa Marquesa on 10 July 2019
Dear Anneli, Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We hope to see you again soon. With best regards, Universal Villa Marquesa

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from Universal Villa Marquesa on 14 June 2019
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Villa Marquesa