Mali Colony Hotels, Udaipur

"We had changed from the Taj Lake to the Taj Palace because of a rude email, and it would seem the Taj group in general needs basic training in customer relations, as it was no better at this one. This was not a positive experience and as the restaurants are in public space, you get questioned with “what room are you,” when going back into the hotel. Sadly there seems to only be a focus on money but zero on guest experience. Pro- One kind guest relations officer who organized cough medicine for us. Cons- Accessibility prior to check in and post checkout. It got to the unbearable point. I was confused had I not paid to stay at this hotel? Increase rudeness by staff at gates, especially if you pay and go to museum. Had to prove we had been staying at hotel to get access back by one of the rudest people ever. Literally had to find the booking on my phone and show I was a guest of the hotel. This happened another two times. Why does the hotel not give you a day pass if you no longer have, or yet to have a room key. The windows of the room do not open so no fresh air. Left absolutely hating this experience and will never book with the Taj group ever again."

"Staff is not friendly "

"Amazing experience "

"Great Ambience"

"Great Relaxing Place for staycation "

"The worst room service, and breakfast, the food was really bad, very good service, beutifool room, but the closets and wood need maintenance"

"Experience was out of this world ! Would highly recommend the Leela to anyone!"

"The Verandah is excellent value in Udaipur. We booked a king size room with a balcony overlooking the lake. The views were wonderful. The room was comfortable and clean. The bathroom was good with hot water for the shower. The restaurant was good and the breakfast including the coffee which was excellent. The location is ideal for visiting the city's key sites, many in walking distance or a short auto rickshaw drive away. It is located in an area that cars cannot access so you have to plan to use a rickshaw to reach the property. The staff were the highlight however. Pretty much everyone we encountered was friendly and helpful. Nimmi at reception was a particular standout. She was cheerful and helpful on every occassion. Overall highly recommend this property!"

"This property has unmatched decor and splendor. The grounds are beautiful. "