Search Palaces in Malay

"We got connecting rooms, and they were spacious enough for all five of us. My family and I loved it. The breakfast was awesome, and the staff were very friendly and helpful. We didn’t need to walk far from point A to point B because they have a shuttle service. We had a great time!"

"The staff harassed me and did not allow me to leave the hotel because they wanted to photocopy my passport. I show the lady upon check-in my ID. The ladies when checking out stopped the guide and did not allow him to leave. I said I show my ID when i checked in, paid for my room, got my key, slept for 8 hrs and left. Staff is crazy for harrasing me, as though I have commited a crime. I stayed in so many hotels in PHL and Boracay no issue. But Hennan is weird. Also lots of fruit flies during breakfast in the fruits area."

"From checking in to checking out this hotel and staff was the best. They were able to provide transportation service from the airport to the hotel, round trip (Cost extra). All was near by - pool, beach, shops, activities, restaurants, etc. "

"The staff was great. Rooms have a great layout, spacious and clean. Definitely love the breakfast buffet hall by the beach."

"Wonderful hotel "

"Leeah at breakfast was just outstanding for remembering my decaf order every morning. Floor of room constantly feeling sticky & they need to provide more towels in the room. Free drinking water in the room but not enough. Location is not as convenient as you need to walk 20 mins to get a decent meal & 1/2hr downtown. Ok for most cities but Boracay is hot. Free shuttle available to downtown & back but need pre-booking & timing is a bit off. Once, we had to wait for 40 mins. "

"Good breakfast with good service Staff is friendly Clean pool and good view from the sky pool and bar!"

"Location of the hotel was perfect, walking to the beach, restaurants are close by. The only thing is our room's view was trash, there was hammering next to our room and it was loud. Otherwise this is a perfect place and location to stay. "

"I had a mixed experience during my stay. The room itself was clean and the staff were generally polite, which I appreciated. However, there were a few significant issues that affected our overall comfort. We came as a group and booked a total of 5 rooms. Unfortunately, 3 out of the 5 rooms had air conditioning units that were blowing very weak air. In our case, we reported the issue multiple times and were told to wait 20–30 minutes for it to cool down, but even after 2 hours, the room remained hot. This was especially concerning as we were traveling with an 11-month-old who was already sweating and uncomfortable. It took several follow-ups before any action was taken, and eventually we were all moved to different rooms. Additionally, the pool area did not feel well-maintained. Some of the tiles were loose, and a sharp piece actually came off and injured my husband’s foot. While the staff did offer to bring him to a clinic, I believe there should have been more accountability or compensation given that this involved a safety issue with the amenities we paid for. Overall, while the cleanliness and staff attitude were good, the delays in resolving issues, multiple room issues within our group, and safety concerns were disappointing. Unfortunately, I would not choose to stay here again."