Terrace/patio

Reviews of Alloggio Thornton

3 out of 5
Alloggio Thornton
21 Poynton Place, Thornton, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 184 reviews" "
Rating 8 - Good. 67 out of 184 reviews" "
Rating 6 - Okay. 25 out of 184 reviews" "
Rating 4 - Poor. 19 out of 184 reviews" "
Rating 2 - Terrible. 10 out of 184 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Everything about the property was very good. The only negative aspect was that the fire emergency alarm system was activated for no apparent reason in the early hours of the morning and there was no staff member on site to attend to it. I rang emergency to have the fire brigade investigate and deactivate.
Stayed 1 night in Apr 2024

10/10 Excellent

BIN

Liked: Cleanliness, staff & service, property conditions & facilities
No desk lamp.
Stayed 7 nights in Apr 2024

6/10 Okay

Barbara

Travelled with partner
Disliked: Staff & service
The property was very bland and stark. Only takeaway foods available in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern clean facility. Close to the highway. Easily accessible and suits late arrivals/checkin.
Stayed 1 night in Apr 2024

6/10 Okay

Kenton

Travelled with partner
Liked: Staff & service
I've stayed here a number of times since it opened and some of the rooms you can tell have had a lot of traffic through them. Side tables are missing from room's the tv doesn't sit correctly on the wall. This last room i stayed in the tv pointed more to the ceiling. Mattresses could do with replacement. Time of my visit the grounds outside had rubbish and empty pizza boxes laying around.
Stayed 2 nights in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Hi Kenton, Thank you for taking the time to rate us. We value your feedback to improve satisfaction. Rest assured that it has been shared with our housekeeping team. Until next time!

8/10 Good

Karan

Stayed 1 night in Jan 2024
Response from Alloggio Thornton on 22 Mar 2024
Hi Karan, Thank you for taking the time to rate us. We hope to welcome you back at another time.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to the freeway and access to the hunter valley
Stayed 3 nights in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Hi Michael, We appreciate your rating and feedback. We look forward to your return.

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NOT FOR EVERYONE
This type of motel isn’t for everyone - was fine for an overnight stay whilst in transit
Stayed 1 night in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Thank you for giving us a good star rating, Nigel. We look forward to your next visit!

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
There is no front desk but the check in system is organised. Simple & clean.
Stayed 2 nights in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Hi Yu, Your rating means the world. We are thrilled to know you were satisfied. See you again soon!

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Thank you so much for your high star rating, Harriet. We appreciate it!

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Thank you, Robert. We love to have you back!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alloggio Thornton on 8 Feb 2024
Thank you for taking the time to rate us, Desiree. See you next time!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find. Check in was not difficult and the codes arrived after about 45 mins from booking. The room was very spacious and had the usual facilities needed. We were on the first floor and there was a lift available which was a big bonus. The bed was very comfortable and one of the best we have slept in on our travels. I would definitely recommend this property.
Stayed 1 night in Jan 2024
Response from Alloggio Thornton on 8 Feb 2024
Hi Maria, Your recommendation means the world. We aim to make your stay comfortable. It's a goal met for us knowing you were satisfied. We look forward to serving you again.

6/10 Okay

John

Travelled with family
Disliked: Amenities
Once you have figured the code system- it was okay, without a reception works as it’s a motel next to a the pacific highway. Would recommend as rest stop
Stayed 1 night in Dec 2023
Response from Alloggio Thornton on 8 Feb 2024
Hi John, Thank you for staying with us and for sharing your feedback. We look forward to serving you again.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to sleep for the night, close to the motorway, clean, self serve entry, large ensuite, perfect for what we needed!
Stayed 1 night in Dec 2023
Response from Alloggio Thornton on 8 Feb 2024
Hi Marie, Thank you for your excellent rating! We are so pleased to know that you had a great time and we look forward to your next visit!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alloggio Thornton on 8 Feb 2024
Thank you, Laura!

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Alloggio Thornton on 8 Feb 2024
Thank you for taking the time to rate us, James!

8/10 Good

Johanna

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Dec 2023

8/10 Good

Tim

Stayed 2 nights in Nov 2023
Response from Alloggio Thornton on 8 Feb 2024
Thank you, Tim!

10/10 Excellent

Myra

Stayed 2 nights in Nov 2023
Response from Alloggio Thornton on 24 Nov 2023
Thank you for the excellent rating, Myra. Until next time!

10/10 Excellent

Dale

Stayed 2 nights in Nov 2023
Response from Alloggio Thornton on 22 Nov 2023
Hi Dale, Thank you for your excellent rating. It means the world to us. Until next time!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Alloggio Thornton on 20 Nov 2023
Thank you for the excellent rating, Jamie. We appreciate it. See you next time!

10/10 Excellent

Isaac

Liked: Staff & service, property conditions & facilities
Easy to book and great place to stay.
Stayed 2 nights in Nov 2023
Response from Alloggio Thornton on 15 Nov 2023
Thank you for the excellent rating, Isaac. See you again soon!

6/10 Okay

Md Enamul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I paid for an early check-in of two hours (12 PM) and emailed them two reminders. They instead sent me the key code at 12:15, which is extremely discourteous A basic motel with roomy accommodations. Although contactless entry is advantageous, it can be detrimental if a problem is discovered. A stained coffee cup and utensil were discovered, necessitating caution. Despite spending three days at this motel, no housekeeping was provided. unsure as to why?
Stayed 3 nights in Oct 2023
Response from Alloggio Thornton on 3 Nov 2023
Hi Md Enamul, Thank you for sharing your thoughts. We understand your disappointment and sincerely apologise for the inconvenience. Our property has contactless reception. However, you can contact the reservations team via phone or chat for assistance. We have notified the cleaning team of your review to ensure cleaning standards are kept. Rest assured that we are on top of this and we're working on improving the service for future stays. We hope to welcome you back at another time.

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
We booked a deluxe king and only had a queen room. There was only one bedside table and no facility to store your luggage. It has been more than 24 hours, and as a self-serve check in for facility, no one has got back to us yet to remedy the error. I would not recommend
Stayed 1 night in Oct 2023
Response from Alloggio Thornton on 16 Oct 2023
Hi Mary, We sincerely apologise for your negative experience. It's never the kind of service we want to offer to anyone. We did not mean to ignore your report. We take your complaint seriously and will coordinate your feedback with the appropriate team for awareness and improvement. We hope to welcome you back at another time.

10/10 Excellent

Karan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Oct 2023
Response from Alloggio Thornton on 16 Oct 2023
Thank you, Karan. It has been a pleasure hosting you!

10/10 Excellent

Jessen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alloggio Thornton on 6 Oct 2023
Hi Jessen, We are grateful for your excellent rating. We look forward to your return!

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from Alloggio Thornton on 5 Oct 2023
Thank you for your excellent rating, Paul. It means the world to us. We can't wait to have you back!

10/10 Excellent

Musthafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 4 Oct 2023
Thank you for the excellent rating, Musthafa! We love to have you back!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located close to a highway however it was very quiet. Property was a little out of the way with dining possibilities however we had a vehicle and it wasn’t an impost. Room was spacious, bed was firm which was a bonus and bathroom modern and also spacious.
Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 2 Oct 2023
Thank you for your positive review, Brian! We are glad to know you enjoyed your stay. It has been a pleasure hosting you.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious clean room. Great communication. Convenient location for quick stop over through to Sydney. Easy self service check in. Would definately stay again. Thankyou.
Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 25 Sept 2023
Hi Sarah, Your review made our day! It has been an absolute pleasure hosting and serving you. Until next time!

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Access to the property was a little difficult in high traffic times.
Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 25 Sept 2023
Thank you for the excellent rating and feedback, John. We love to have you back!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was no reception otherwise good
Stayed 2 nights in Sep 2023
Response from Alloggio Thornton on 21 Sept 2023
Hi George, We are delighted with your excellent rating. Our property has contactless reception. All instructions and needed information will be communicated through text and email. However, you may always direct your concerns by reaching us either through the phone or chat. Our Central Reservations Team is available 24/7 for your assistance. We hope we can welcome you back again at another time.

8/10 Good

Roisin

Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 19 Sept 2023
Thank you for giving us a good star rating, Roisin. We hope we can welcome you back again at another time.

6/10 Okay

Fulvio, Blackburn South

Travelled with partner
Disliked: Staff & service
This property has no reception and it's all self serviced entry. Had I have known this I would not have booked it. On the plus side, it is very clean.
Stayed 1 night in Sep 2023
Response from Alloggio Thornton on 11 Sept 2023
Hi Fulvio, We appreciate your review. Thank you for taking the time to rate us. Our property has contactless reception. However, you may reach us via phone or chat 24/7 for assistance. We hope to welcome you back again at another time.

6/10 Okay

graham

Stayed 1 night in Aug 2023
Response from Alloggio Thornton on 1 Sept 2023
Hi Graham, We appreciate your rating. This means a lot. We hope we can welcome you back again at another time.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I stay here weekly for work
Stayed 2 nights in Aug 2023
Response from Alloggio Thornton on 31 Aug 2023
We appreciate your loyalty, Mark. Thank you for giving us a good star rating. This means a lot to us. Until next time!

10/10 Excellent

Duncan

Travelled with partner
Shower / Toilet was not as clean as I would expect. KFC popcorn chicken lid on the floor of the bathroom sink. That said I would stay again
Stayed 1 night in Aug 2023
Response from Alloggio Thornton on 4 Sept 2023
Thank you for the excellent rating and feedback, Duncan. This means a lot to us to improve customer satisfaction. We look forward to serving you again.

4/10 Poor

Susanne

Stayed 2 nights in Aug 2023
Response from Alloggio Thornton on 31 Aug 2023
Hi Susanne, We appreciate your rating. We are sorry for any inconvenience your stay may have caused. We hope we can welcome you back again at another time.

8/10 Good

Tim

Stayed 3 nights in Aug 2023
Response from Alloggio Thornton on 29 Aug 2023
Hi Tim, Thank you for giving us a good star rating. We look forward to serving you again soon.

8/10 Good

Mark

Business traveller
Liked: Amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2023
Response from Alloggio Thornton on 28 Aug 2023
Hi Mark, Thank you for giving us a good star rating. We hope to welcome you back again at another time.

4/10 Poor

Neil

Stayed 1 night in Aug 2023
Response from Alloggio Thornton on 29 Aug 2023
Hi Neil, We appreciate your rating and apologise for any inconvenience your stay may have caused. We hope to welcome you back again at another time.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2023
Response from Alloggio Thornton on 18 Aug 2023
We appreciate your rating, Mark. Until next time!

4/10 Poor

John

Stayed 1 night in Aug 2023
Response from Alloggio Thornton on 6 Aug 2023
Hi John, thank you for taking the time to rate us. We apologise for any inconvenience your stay has caused. We hope we can welcome you back again at another time.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jul 2023
Response from Alloggio Thornton on 3 Aug 2023
Thank you for giving us a good star rating, Mark. It has been a pleasure hosting you!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient location
Stayed 2 nights in Jul 2023
Response from Alloggio Thornton on 31 July 2023
Hi Brian, we are glad to know you enjoyed your stay. Thank you for rating us and for sharing your thoughts. We look forward to your return!

6/10 Okay

John

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The cleanliness was a quite disappointing being a new build. The window sill, bottom of wardrobe were very dusty and on the desk there was a sticky mess. I could see the bed had fresh linen BUT there was black hair in the bed and on the top as well as rubbish left under the bed edge. For the money we pay I personally think the housekeeping should be up to scratch.
Stayed 1 night in Jul 2023
Response from Alloggio Thornton on 28 July 2023
Hi John, we apologise for the inconvenience. Thank you for taking the time to share your thoughts. It is our goal to make your stay comfortable. We are sorry that’s not what you have experienced. We will coordinate your remarks with the housekeeping team for improvement. We hope we can welcome you back again at another time.

8/10 Good

Chad

Stayed 1 night in Jul 2023
Response from Alloggio Thornton on 15 Aug 2023
Thank you for giving us a good star rating, Chad. We hope to welcome you back again at another time.

8/10 Good

Rachael

Stayed 1 night in Jul 2023
Response from Alloggio Thornton on 14 Aug 2023
Thank you for giving us a good star rating, Rachael. We appreciate it!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
👍
Stayed 2 nights in Jul 2023
Response from Alloggio Thornton on 20 July 2023
Hi Mark, thank you for taking the time to give a good star rating. We look forward to your return!