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"The staff were fantastic. Tricky to find even with sat nav!"

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"The room was super and accessible. All staff - cleaning, reception, dining room and bar were approachable, informative and exceptionally pleasant at all times during our short stay."

"Nice bar and dining area, really friendly staff "

"It’s ok and clean"

"Hotel is very nice from the outside but tired and in need of a refurb, room 212 the bath water wasn’t hot and the bathroom floods when you have a shower. Staff are pleasant enough. "

"Wonderful staff, very welcoming and an enjoyable relaxed atmosphere. Will definitely be back. "

"Simply stunning from start to finish. Great hotel, great facilities the staff exceptional"

"Everything was to a very high standard from very pleasant helpful staff to food and drinks etc The room we stayed in had just been refurbished Decor fixtures and fitting excellent We stayed overnight as was daughters wedding. Would highly revommend as wedding venue. Staff were very attentive Especially wedding co-ordinators Amber and Jamie Meal and evening buffet was perfect. All staff are a credit to Gailes Hotel and SimpsInns family "