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The location is great, quite next to the main area of Salamanca. Rooms were specious, yet basic, bed was comfortable.
The highlight was the stuff; the receptionists, in all shifts, were very helpful and nice. Juan was great with the kids.
A great place to enjoy the city of Madrid
The vent in my bathroom did not work. The air conditioning did not work, but I was advised that the hotel did not turn it on until the summer months. I asked the hotel staff if they could change my room since the vent didn't work and the entire room and bathroom would get extremely hot after a shower or using the bathroom. They said all rooms are booked and full, but when I looked online, I saw there was rooms available for the nights that I needed..BAD CUSTOMER SERVICE!!
Other than that, the hotel is in a very convenient location. Train station is a block and a half away. There's lots of great restaurants in the neighborhood.
The hotel is highly recommended. Staff very friendly and speak English. Very clean bed sheets and towels with all amenities in rooms. Beautiful location. Walking distance to a lot of things and taxis are available almost always.
Great place; the hotel is in an affluent and quiet part of Madrid. I arrived a few hours early and was able to check in. There was a good variety of foods for breakfast. I was also able to easily borrow a charger for my phone.
Very convenient location. Nice restaurant Green Tea has great carta del dia option. Cleaning of the rooms is unsatisfactory. Floors were not cleaned until we complained. Would be nice to have tea kettle in the room by default.
All good but as a couple only one mirror in the bathroom was not enough. There should be another one in the bedroom, Secondly one one extra electrical point on one side of the bed for charging phone and the other one we used for the kettle. Another charging point would be good plus better lighting ! Could not see much in the bedroom with the sidelights . Otherwise very clean and practical.
Carolyn
Stayed 3 nights in Oct 2022
6/10 Okay
LUIS S
16 Oct 2022
LUIS S
Stayed 1 night in Oct 2022
Response from Jefe Recepción on 19 Oct 2022
Estimado Luis, gracias por dedicar un minuto y valorar su estancia con nosotros. Sentimos no haber alcanzado un grado de satisfacción superior. Le pedimos disculpas por ello.Esperamos que en su próxima estancia podamos alcanzarlo.Un saludo
I love that the quality of the NH group is always the same standard. I feel comfortable when I book with them because I know what to expect for a 4 star hotel. The staff is friendly and helpful.