Reception

Reviews of APA Hotel Machidaeki-Higashi

3 out of 5
APA Hotel Machidaeki-Higashi
4-15-16 Haramachida, Machida, Tokyo

Reviews

8.0

Very good

Rating 10 - Excellent. 175 out of 545 reviews" "
Rating 8 - Good. 222 out of 545 reviews" "
Rating 6 - Okay. 100 out of 545 reviews" "
Rating 4 - Poor. 35 out of 545 reviews" "
Rating 2 - Terrible. 13 out of 545 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Superpau

Stayed 2 nights in Apr 2024

8/10 Good

Dominic King Fai

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

Catherine Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a bed bug on the bed. We checked out late but staff was already informed but then the maid came in to the room no knock just opened the door while we still in there. Did not even say sorry or anything. I don’t recommend staying here. Considering we paid double the price of normal price. Worst apa i have ever stayed at.
Stayed 1 night in Aug 2023

8/10 Good

Skip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location: walking distance to many restaurants and Machida Station
Stayed 5 nights in Nov 2022

10/10 Excellent

DENNIS FERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me there wasn’t anything I did not like I was satisfied with everything especially the safety and the quietness of the area in the hotel inside
Stayed 3 nights in Jul 2022
Response from Front Staff Khagendra on 19 July 2022
Dear Dennis Fernandez Thank you for excellent review. We are delighted to hear that you enjoyed your stay with us. Thank you again and we hope to see you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
I recomend people who are looking for a hotel for business trip!
Stayed 1 night in Jan 2022
Response from Receptionist Nakamura on 20 Jan 2022
Thank you for having stayed with us here at APA Hotel Machidaeki-Higashi. We will continue to strive to operate the hotel so that our customers can use it comfortably. Thank you for your high evaluation. We look forward to your valuable feedback.

8/10 Good

Masaya

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2021
Response from フロント千葉 on 2 May 2021
この度はアパホテル<町田駅東>をご利用頂きまして誠にありがとうございます。 またのご利用をお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and affordable hotel. Highly recommended.
Stayed 11 nights in Mar 2020
Response from Receptionist:Kawakami on 3 Apr 2021
Thank you for staying with us here at APAHotel<Machidaeki-Higashi>. Thank you for praising our hotel. When you come to Japan again, please stay at our hotel. Thank you so much for your review.

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
One night in Machida
The hotel is in a good location if you are looking to stay in Machida. Not bad with what's provided.
Stayed 1 night in Dec 2020
Response from Receptionist:Kawakami on 21 Dec 2020
Thank you for staying with us here at APA Hotel〈Machidaeki-Higashi〉. Thank you for your compliment to the hotel. We certainly hope to see you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Noisy
Stayed 1 night in Sep 2020
Response from Receptionist Nakamura on 23 Sept 2020
Thank you for staying with us here at APA Hotel Machidaeki-Higashi.I'm sorry for making you feel very uncomfortable.We will try to improve so that you can spend a quiet time.Thank you for posting to the review this time.We are looking forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in May 2020
Response from フロント 田中 on 6 June 2020
この度はアパホテル<町田駅東>をご利用頂きまして誠にありがとうございます。 今後もより良いホテルを目指しスタッフ一同精進して参りますので 、引き続きご愛顧を賜りますと幸いでございます。この度はお忙しい中、ご投稿をお寄せ頂きまして誠にありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2020
Response from フロント 川上 on 26 Apr 2020
この度はアパホテル<町田駅東>にご宿泊頂きまして誠にありがとうございます。 当館でゆっくりとお休み頂けたようで何よりでございます。 今後もお客様に快適にお過ごし頂けます様、スタッフ一同サービスの向上に努めて参ります。 また町田にお立ち寄りの際は、ぜひ当館をご利用くださいませ。 この度は口コミへのご投稿、誠にありがとうございました。

10/10 Excellent

Skip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Receptionist Hashiba on 10 Feb 2020
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. We hope you had a delightful moment during your trip. It would be an honor if you chose and book a room at our hotel next time as well. We are looking forward to seeing you soon again and we do appreciate your valuable review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and clean simple hotel
Stayed 2 nights in Feb 2020
Response from Receptionist Hashiba on 7 Feb 2020
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. It is such a pleasure for us to hear that our service and the cleanliness of our hotel satisfied you. We do appreciate your valuable feedback. Lastly and the most importantly, it is pretty bleak these days, so please take care.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020
Response from フロント 橋場 on 24 Jan 2020
この度はアパホテル<町田駅東>をご利用頂き誠にありがとうございます。これからもお客様にご満足頂けるようスタッフ一同尽力して参りますので、また町田にお越しの際は是非とも当館をお選び頂けますと幸いでございます。この度はご多忙の折にもかかわらず、ご投稿を頂きまして誠にありがとうございました。

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from フロント 安田 on 9 Jan 2020
この度はアパホテル<町田駅東>をご利用頂き誠にありがとうございます。 またのご利用をお待ち申し上げております。

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near all the shops and restaurants staff was super helpful
Stayed 1 night in Dec 2019
Response from Receptionist: Hashiba on 28 Dec 2019
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. We assure it is very convenient for you to shop around here as our hotel is surrounded by so many stores and restaurants. Also, it is such a great honor for us to hear that you were satisfied with our staff service. It is our pleasure to host valuable guests here. We do appreciate your feedback and do look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Receptionist Endo on 19 Nov 2019
Thank you for staying with us here at APAHotel<Machidaeki-Higashi>. We will try our best to provide better and better our service to be chosen by everyone. We appriciate you review and we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually use this hotel when I need to stay at Machida. The single room is large enough with bathtub.
Stayed 6 nights in Oct 2019
Response from Receptionist Yasuda on 17 Oct 2019
Thank you for always using our hotel 'APA HOTEL MACHIDAEKI HIGASHI'. We’re glad you feel the room is large. Thank you for your kind review. We certainly hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient that new towels and amenities in the bag are left in front of door, even if we asked “don’t disturb” or “ no cleaning” for whole day.
Stayed 1 night in Oct 2019
Response from Receptionist:Endo on 17 Oct 2019
Thank you staying with us here at <APA Hotel Machidaeki Higashi>. Regarding our room cleaning: we are glad to be satisfied with our service. We will try our best to provide our service better and better to be chosen by everyone. We do appreciate your valueable feedback and we are welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overhead light in the room is way too white and bright. No parking. Great staff.
Stayed 1 night in Oct 2019
Response from Receptionist: Hashiba on 8 Oct 2019
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. First of all, we apologize for the inconvenience regarding the overhead light in the room. There is a regulator in each room and you can adjust the brightness. We should have explained to you. Also, in regards to the parking, there are eight parking lots in our hotel and it costs you 1.000 JPY for one car per night. Please be advised that per night means that you can use from check-in time 3:00 p.m. to check-out time 11:00am. If you would like to use the lots before 3:00 p.m., you are required to pay the extra parking charge for 300 JPY per hour. However, we provide every single guest with the lots in order of the arrival. This prevents you from reserving it. In case the parking lots in our hotel are fully occupied when you arrive, we would like you to find the best one and park your car by yourself. There are so many near our hotel. Therefore, it would be appreciated if you drop by at the front lobby and ask us once you arrive whether the lots are occupied or not. This is because we prepare the map of details of the parking lots around our hotel, which will help and guide you. We do understand this is very inconvenient but we ask for your cooperation. Lastly and the most importantly, we are so glad to hear that our service really satisfied you. We do appreciate your valuable feedback and we are looking forward to seeing you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Jul 2019
Response from フロント 永野 on 5 Aug 2019
この度はアパホテル<町田駅東>をご利用頂きまして、誠にありがとうございます。ご滞在中はご満足頂けたようで安心致しました。今後もお客様にご満足頂けるように精進して参りますので、今後ともご愛顧を頂けますと嬉しい限りでございます。お忙しい中のご投稿、ありがとうございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from フロント 川上 on 20 July 2019
この度はアパホテル<町田駅東>にご宿泊頂きまして誠にありがとうございます。 お客様のまたのご宿泊を心よりお待ち申し上げます。

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from フロント 宗本 on 14 July 2019
この度はアパホテル<町田駅東>にご宿泊頂きまして誠にありがとうございます。 この度は当館に評価を付けて頂きまして誠にありがとうございます。 お客様のまたのご宿泊、心よりお待ち申し上げます。

8/10 Good

mark

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Jun 2019
Response from フロント 坂口 on 11 July 2019
この度はアパホテル<町田駅東>をご利用頂き誠にありがとうございます。 またのご利用をお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in May 2019
Response from フロント 川上 on 8 June 2019
この度はアパホテル〈町田駅東〉にご宿泊頂きまして誠にありがとうございます。 また町田にお立ち寄りの際はぜひ当館をご利用下さいませ。 お客様のご宿泊、心よりお待ち申し上げます。

10/10 Excellent

Koi, Texas, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close from the JR Machida Stn (Terminal Exit, not Main Exit) and convenient for shopping and dining. Breakfast buffet was pretty good, although the menu didn't change during my 1 week of stay.
Stayed 8 nights in May 2019
Response from Receptionist Y.Hashiba on 7 June 2019
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. We assure it is very convenient for you to shop around because our hotel is surrounded by so many stores and restaurants. Also, we always suggest those who take JR Line use the terminal exit of JR Machida station, not the main exit as you mentioned. In regard to the breakfast buffet, we apologize for not being able to serve the good one. Considering your feedback, there is a room for us to improve the menu and we hope it makes you satisfied next time. We appreciate your valuable review so much and look forward to seeing you in the near future.

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from フロント 川上 on 8 June 2019
この度はアパホテル<町田駅東>にご宿泊頂きまして誠にありがとうございます。 お客様のまたのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really had a good stay. The staffs were friendly and the breakfast was yummy!!! Affordable price with good service!!
Stayed 4 nights in Apr 2019
Response from Reception desk Daiki Yasuda on 7 May 2019
Thank you for staying with us here at APA HOTEL〈MATHIDAEKI-HIGASHI〉. We're glad to hear your comment. We certainly hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall staff service
Stayed 1 night in May 2019
Response from Receptionist Y.Hashiba on 6 May 2019
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. We believe you had a delightful moment during your trip. Also, it is such a great honor for us to hear that you were satisfied with our staff service. It is our pleasure to host valuable guests here. We do appreciate your feedback and look forward to seeing you soon again.

10/10 Excellent

Skip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location. Close to Machida Bus Center and Station. Staff was very helpful.
Stayed 2 nights in Feb 2019
Response from Receptionist Hashiba on 5 Sept 2019
Thank you for staying with us here at APA Hotel Machidaeki-Higashi. We do hope you had a delightful moment during your trip. In addition, as our hotel is located far from busy downtown streets, we assure the hustle and bustle did not bother you at all. However, we are located near many shops and restaurants, which really helps you a lot. We do appreciate your valuable feedback and are looking forward to seeing you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from フロント 橋場 on 24 Jan 2020
この度はアパホテル<町田駅東>をご利用頂きまして、誠にありがとうございます。これからもお客様にご満足頂けるようスタッフ一同尽力して参りますので、また町田にお越しの際は是非とも当館をお選び頂けますと幸いでございます。この度はご多忙の折にもかかわらず、ご投稿を頂き誠にありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but not the location
The hotel & the hotel staff are undoubtedly brilliant, however the location can be a bit underwhelming as it’s around 45 mins away from the key city attractions
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm hotel staffs, clean room service, not far from the train station. However, a bit far from the Tokyo central area, need at least 30mins transportation in single trip.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's close to the station (bus terminal side). The room has relatively large open space between the bed and window.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Hotel is old by japan standards but room is quite big. Nice to have space under the bed to store suitcases. Bathroom is on the smaller side....but hey its Japan. Good for the price we paid.
Stayed 13 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good exprience , very clean room and hotel , area around is very nice full of restaurants,bars, shops and just 3 mns from main train station . Overall experience was very good !
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel at a great location in Machida !!!
Stayed 5 nights in Aug 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overly pleased!
The staff at this hotel is extremely attentive and accommodating with my lack of ability to speak Japanese. Location is so great; very quiet and extremely safe area. It’s not glamorous like perhaps the nearby Best Western but the price is very good and it is very very clean hotel!! I give it a three thumbs up !!!
Stayed 8 nights in Jun 2018

8/10 Good

I en j, Netherlands

Liked: Cleanliness, staff & service, room comfort
Good balance price and quality.close to the lively centre.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel out central Tokyo
We stayed for 5 nights. The price was right for us and we didn’t mind taking the trains in to Tokyo when we wanted to get to there. It does take a while to get to/from Narita airport, if you’re using the cheapest option. It was one train to Shinjuku (~35 minutes on rapid express train for 370 yen on the Odakyu line). There were a few individuals at the reception desk that spoke some English. There were many conviences nearby and the hotel was about a 5-10 minute walk from the train station. The hotel had breakfast for a surcharge, but we didn’t use this service. The hotel also had coin laundry, which we used on our last day.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very convenient for the attractions of Machida but just off the beaten track so not so noisy either
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel just away from the main hustle and bustle of the city centre
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Near to very good stores and machida station.

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Machida
Good Location. Very close to Machida station and from there you can easily get into Shinjuku District of Tokyo on the express train. Easily accessible from Haneda Airport too by train.

8/10 Good

kalvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Area
Great friendly staff, hotel was always clean. Breakfast buffet is a little pricey though. I recommend going out to eat breakfast.