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"Receptionists should smile more often"

"Staff at security and check in were very friendly. A very warm welcome. "

"Just needs a bit of improvement with staff responsiveness."

"Everything I have experienced with. Location Staff interaction Room cleanliness Breakfast"

"The hotel is very clean"

"Breakfast is always wonderful. The staff is so great. The showers were nice and hot and the air conditioning was working great"

"“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!"

"My favourite hotel in Nairobi, it never fails to impress me"

"The receptionist was very welcoming and very helpful! I have recently stayed at The Marriott in Amsterdam but Nairobi has exceeded my expectations! Absolutely fantastic! "