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Reviews of Best Western Plus Hôtel & Spa de Chassieu

4 out of 5
Best Western Plus Hôtel & Spa de Chassieu
82 route de Lyon, Chassieu, Rhone

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 359 reviews" "
Rating 8 - Good. 126 out of 359 reviews" "
Rating 6 - Okay. 20 out of 359 reviews" "
Rating 4 - Poor. 8 out of 359 reviews" "
Rating 2 - Terrible. 2 out of 359 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gill

Stayed 4 nights in Mar 2024
Response from Didier Frandon - Premier de Réception on 12 Apr 2024
Bonjour Monsieur,Nous vous remercions pour cette belle note et sommes heureux que vous ayez passé un agréable séjour au sein de notre hôtel.Au plaisir de vous revoir

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Didier Frandon - Premier de Réception on 30 Jan 2024
Bonjour,nous prenons bonne note de ce retour, même si ce dernier demeure anonyme...Cordialement,

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing spa, room was clean and cosy. Minus for the lack of towel holder next to the sink. Chairs in the room were uncomfortable. Restaurant on site was delicious. Breakfast buffet had a large selection of cheese and pastries, bread, cereals etc.
Stayed 7 nights in Dec 2023
Response from Didier Frandon - Premier de Réception on 2 Feb 2024
Dear guest,we thank you for your review and are happy that you had a pleasant stay.Best Regards.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Dec 2023
Response from Didier Frandon - Premier de Réception on 26 Jan 2024
Bonjour,Merci beaucoup pour votre très belle note.A bientôt.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no restaurant or bar open on Sunday despite many people being there for the rugby match on Sunday night.
Stayed 1 night in Sep 2023
Response from Didier Frandon - Premier de Réception on 28 Sept 2023
Hello,our restaurent is closed and sunday, but we opened our bar from 4:30pm until the rugby match starts.Kind regards.

4/10 Poor

Alyson

Stayed 1 night in Sep 2023
Response from Didier Frandon - Premier de Réception on 28 Sept 2023
Bonjour,nous avons été heureux de vous accueillir lors votre récent passage en région lyonnaise.Au plaisir de vous revoir.

8/10 Good

Ann-Margareth

Travelled with partner
Liked: Cleanliness, staff & service
In average the place was decent but the shower wasn’t very clean and found a lot of black hairs stuff between the bottom sheet and the mattress… staff was ok
Stayed 1 night in Jul 2023
Response from Didier Fradon - Guest Relation Manager on 21 July 2023
Dear guest,it was a pleasure to welcome you and we take care about your review.Have a nice day.

6/10 Okay

Rene

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is nice. Nothing extra ordinary. Spa was a nice additional.
Stayed 1 night in Jun 2023
Response from Didier Frandon - Premier de Réception on 18 July 2023
Hello,it was a pleasure to welcome you and we are delighted if you enjoy to go to our Spa.Hope to see you soon.

10/10 Excellent

Raymond

Stayed 4 nights in Jun 2023
Response from Didier Frandon - Premier de Réception on 22 June 2023
Bonjour,un grand merci pour cette très belle note.Au plaisir de vous revoir.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night after an incoming overnight flight. This clean hotel made us feel like a home away from home. We had a great breakfast and everyone at the hotel front desk and restaurant was helpful and responsive.
Stayed 1 night in Apr 2023
Response from Didier Frandon - Guest Relation Manager on 2 May 2023
Dear guest,it was a pleasure to welcome and thank you for you kind review.hope to see you soon.kind regards

6/10 Okay

David

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Hotel in the middle of nowhere so there's nothing to do, not even a sports screen in the so called lounge area. Bar is never open, dining here is hard work. I see now why so many customers were using just eat deliveries. Nice hotel but nothing special
Stayed 4 nights in Apr 2023
Response from Didier Frandon -Guest Relation Manager on 13 May 2023
Hello Sir,We take good note of your review and are sorry that your stay did not bring you complete satisfaction.Best Regards

10/10 Excellent

Noureddine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room, good wellness facilities and friendly staff
Stayed 1 night in Feb 2023
Response from Didier Frandon - Premier de Réception on 4 Mar 2023
Bonjour,merci beaucoup pour votre retour et sommes heureux que vous ayez passé un agréable séjour.Au plaisir de vous revoir.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Feb 2023
Response from Didier Frandon - Guest Relation Manager on 23 Feb 2023
Hello Sir,it was a pleasure to welcome you and we are delighted you had a good stay.Kind regards.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2022
Response from Didier Frandon - Guest Relation Manager on 12 Sept 2022
Bonjour,nous vous remercions pour cette très belle note et avons été ravis de vous accueillir.Au plaisir de vous revoir

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A really good hotel for our long drive from Italy to France. Excellent, friendly service, a very good restaurant, parking, and good-sized comfortable rooms with good air conditioning. The carpets could be renewed, but otherwise an excellent place. Also great for our dog.
Stayed 1 night in Aug 2022
Response from Didier Frandon - Guest Relation Manager on 16 Aug 2022
Hello, it was a pleasure to welcome you and your friends last week. We are delighted you enjoyed our hotel and hope to welcome you again.

10/10 Excellent

Patrice

Stayed 1 night in Jul 2022
Response from Didier Frandon - Guest Relation Manager on 24 July 2022
Bonjour, un grand merci pour cette très belle note. Nous sommes heureux que vous ayez apprécié notre établissement. Au plaisir de vous revoir.

10/10 Excellent

Adam

Stayed 1 night in May 2022

10/10 Excellent

E. R

Stayed 1 night in Apr 2022
Response from Didier Frandon - Guest Relation Manager on 1 May 2022
Merci beaucoup pour votre très belle note. A bientôt

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort close to Lyon
Nice comfortable hotel close to Lyon with very good comfort and good restaurant. A good location for attending events in Lyon Eurexpo.
Stayed 2 nights in Sep 2021
Response from Didier Frandon - Guest Relation Manager on 1 Oct 2021
Hi Sir, thanks a lot for your review and it was a pleasure to welcome you. Best regards.

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good pet friendly with good facilities
Good facilities and very friendly and helpful staff. Pet friendly also.
Stayed 1 night in Aug 2021
Response from Didier Frandon - Guest Relation Manager on 30 Aug 2021
Hi Mrs Josephine, thanks a lot for your review. It was a pleasure to welcome you. kind regards.

10/10 Excellent

Paul-Volkan

Stayed 1 night in Jun 2021
Response from Didier Frandon - Guest Relation Manager on 24 June 2021
Bonjour, Nous vous remercions chaleureusement pour votre belle note et sommes heureux que vous ayez passé un agréable séjour parmi nous. Au plaisir de vous revoir.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Didier Frandon - Guest Relation Manager on 22 Aug 2020
Bonjour, merci beaucoup pour cette belle note. Nous sommes heureux que notre établissement ait pu répondre à vos attentes. Au plaisir de vous revoir.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Oasis in Chassieu
Very nice and quiet place, well situated. Clean, nice deco, beautiful pool room, Spa with swimming pool, sauna and hammam, gym, free parking, friendly and helpful personnel
Stayed 1 night in Nov 2019
Response from Didier Frandon - Guest Relation Manager on 5 Nov 2019
Good morning, we want to thank you for you message. It was a pleasure to welcome you.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 2 Sept 2019
Bonjour, Merci beaucoup pour cette belle note ! Au plaisir de vous revoir.

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Ok nothing special
Arrived at the hotel and was not recognisable as a best western from the outside, on arrival the front desk was helpful and friendly, whilst checking in they asked for a credit card to be swiped and took €100 from it, on checking out they said it would be put back on my card, but a week later I am still waiting for that to happen and is a payment pending on my card. When having a look around the hotel we looked in the bistro to see what was on offer that evening, but no menu or anyone around to ask. Whilst checking in the reception said the bar would open at 5.30pm so you could have a drink before dining but this was not the case as it didn’t open. There wasn’t much around the hotel to go and eat or drink out.Maybe we caught them on a bad night.
Stayed 1 night in Jul 2019
Response from Anaïs on 17 July 2019
Dear Anthony, We would like to thank you for your feedback, your satisfaction is our main goal. We are very sorry and want to apologize for the inconvenient that occurs. The pre-authorization stay holded for about 1 week, depending on the bank. Your stay was from the 10 to the 11th of July, normally everything is good now. With the sunny weather our barman stays on our terrace, but you could have ask to have a drink inside, do not hesitate for a futur stay. For the restaurant menu, you could have found it on the TV in your room, or at the reception directly with us. We are trully sorry for these inconveniences and hope to see you another time in our Best Western Plus Hôtel & Spa de Chassieu. Kinds Regards, Reception

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 25 July 2019
Chère Michelle, Toute notre équipe est moi-même vous remercions pour votre retour. A bientôt lors d'une prochaine escale lyonnaise.

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but remote.
Lovely hotel. Great helpful staff. Location is not near anything but served it purpose for the World Cup.
Stayed 2 nights in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 24 July 2019
Hello, Our entire team thanks you for your comment and we are very happy that you had a pleasant stay on the occasion of the Women's World Cup. Regards,

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing All Around!
We stayed here for 8 days for the Women’s World Cup/our honeymoon and I cannot say enough about how amazing the staff, the room, and everything in between was. Each person we encountered was extremely kind and helpful. They went above and beyond and made us feel right at home. We love you, BW Chassieu staff!
Stayed 8 nights in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 24 July 2019
Hello, We thank you very much for your comment and are delighted that you enjoyed your stay during the Women's World Cup. We will be delighted to welcome you at a next stopover on East Lyon kind regards.

10/10 Excellent

Anjel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for going to the Lyon Stadium. We were there for the Fifa Women’s World Cup and it was a great choice. The staff was very accommodating and spoke English. Breakfast was just ok but the restaurant at dinner was good. (This would not be the place to stay if you are going into Lyon city center everyday - it’s takes about 30 minutes.)
Stayed 6 nights in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 24 July 2019
Hello, We thank you very much for your comment and are delighted that you enjoyed your stay during the Women's World Cup. We will be delighted to welcome you at a next stopover on East Lyon kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 25 July 2019
Bonjour, Nous sommes très heureux de votre note ! A très bientôt !

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Didier Frandon - Guest Relation Manager on 25 July 2019
Bonjour, Merci beaucoup pour votre belle note ! Au plaisir de vous revoir.

8/10 Good

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring Speedos if you want to use the pool!
Stayed here for the World Cup. 2.5 miles from the stadium making it super easy to get to and from. Room was clean and quiet, decent breakfast in the morning, no real complaints, a decent value hotel to lay your head. However, if you want to use the pool you have to wear speedos.
Stayed 1 night in Jul 2019
Response from Didier Frandon - Guest Relation Manager on 27 July 2019
Hello We thank you for your comment and the time spent writing it. Our hotel is located a few minutes drive from Groupama Stadium, which is very easy to access. For hygienic reasons, we ask the wearing of speedos for all the gentlemen wanting to use our Spa. This is for your comfort and guarantee you an optimal water quality.

10/10 Excellent

Prosper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Didier Frandon - Guest Relation Manager on 28 June 2019
Merci beaucoup pour cette belle note !

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Would stay again.
The stay we had was very good. I would definitely stay here again. Staff were friendly. The only annoying part was that in the swimming pool and spa you have to wear speedo. But the gym was nice too.
Stayed 2 nights in Jun 2019
Response from Didier Frandon - Guest Relation Manager on 19 June 2019
Hello Sir, we want to thank you for your message and it was a pleasure to welcome you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great spa Great room spacious and comfortable
Stayed 1 night in May 2019
Response from Didier Frandon - Guest Relation Manager on 1 June 2019
Hello, thanks a lot for your comment, we were delighted to welcome you and its a pleasure you enjoyed your stay. kind regards.

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
Hotel is very run down and in need of a good clean and this was the 3 room we were offered really not happy and had to cut the holiday short
Stayed 1 night in May 2019
Response from Didier Frandon - Guest Relation Manager on 22 May 2019
Good Morning Madam, we take note of your message and are sorry that your recent stay was not to your liking. We specify that your reservation was made for 1 single night and because of this, you have not shortened your stay due to a bad general condition. kind regards

10/10 Excellent

Verified traveller

Restaurant is terrific! Room is spacious, shower great!
Stayed 1 night in May 2019
Response from Didier Frandon - Guest Relation Manager on 22 May 2019
Hello, it was a pleasure to welcome you and we thank you for your message. kind regards

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet place
a qualified staff and very helpful
Stayed 1 night in Apr 2019
Response from Didier Frandon - Guest Relation Manager on 22 Apr 2019
Thank you so much for your evalution. It will be a pleasure to welcome you soon. kind regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I decided to go with this hotel brecause the pool and spa amenities.( under different situation I would have chosen the nearby Mercure. It takes approx 25 minutes to get there from the airport terminal.( better have 30 -35 euros on hand for the taxi ) The front desk staff , the SPA personnel and the waiting people are friendly and eager to help .I opted for a late check out which set me back 50 euros )The bathroom had obvious mold staining at the ceiling corners ( I am very sensitive to it ) but at least I was able to open the window and freshen up the room air periodically .The whirlpool in the SPA area does not have a hand rail to help getting in / out of the tub ... major fall risk on a slippery floor . The massage service is in high demand and probably one should book the slot at the same time with the room reservation .Uber , on the way back to the airport is 20-25 euros ....and you can user plastic !!!! yeeeee.....
Stayed 1 night in Feb 2019
Response from Didier Frandon - Guest Relation Manager on 14 Mar 2019
We thank you for your comment and the time spent writing it. Our hotel is located 15 minutes from the airport St Exupery whose access can be done quickly by Taxi or Uber. We are sorry for the technical problem encountered during your stay and be sure that we have made the necessary with our technical service to solve it. kind regards.

6/10 Okay

David

Liked: Room comfort
Disliked: Staff & service
OK as a last resort, but other hotels are better
I had a suite which was of an acceptable standard. Unlike Novitel & Pullman, minibar soft drinks chargable even in top room - not good. Poor toiletries supplied. Hotel has poor sound-proofing. Kitchen and dining room noise travels even after 11pm. Not many rooms, but large car park is usually very full. To the staff, the restaurant seems mire important than the hotel. Would not recommend when so many other 4* available that are MUCH better.
Stayed 5 nights in Jan 2019
Response from Didier Frandon - Guest Relation Manager on 7 Feb 2019
Hello sir, first of all we would like to thank you for your comment and the time devoted to its writing. We are sorry that your recent stay did not bring you full satisfaction. We will be happy to welcome you to a next visit to our region and not leave you on this bad impression.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The spa and restaurant were both great! Really nice amenity to have considering there isn’t much around you! Great hotel if you are looking for a place by the airport!
Stayed 1 night in Jan 2019
Response from Didier Frandon - Guest Relation Manager on 13 Jan 2019
Dear Guest, First of all we thank you warmly for your nice note and the publication of your comment. We are happy to read your satisafction following your recent stay. Looking forward to welcoming you to a next stopover in the Lyon area !

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great room, friendly staff, lovely food.
Stayed 1 night in Sep 2018
Response from Didier Frandon - Guest Relation Manager on 29 Sept 2018
Thank you so much for your message. It was a pleasure to welcome you.

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Didier Frandon - Guest Relation Manager on 29 Sept 2018
cher Monsieur, nous tenons à vous remercier pour votre retour. Au plaisir de vous accueillir lors d'une prochaine escale lyonnaise. Bien à vous

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
NOt a bad place for a short stays
Was a little too close to the elevator as there was some noise throughout the night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fitness room ridiculous spa area amazing

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night's sleep. Great staff.
Really friendly efficient staff. Hotel rooms were very comfortable. Restaurant had good selection of food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in all senses
It is the 2nd time I stayed in this hotel. Is quiet, beautiful spa, good employees, nice rooms. Close to the airport, not so close to downtown Lyon but still a good choice.

10/10 Excellent

Bruce, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minutes from airport. Quiet.
Stayed here twice in a week while flying through Lyon. Everything about this hotel is excellent, the staff genuinely friendly and helpful. They even arranged a package mailing for me so I would not have to go to the post office. The restaurant was very good. Would stay here again in a heartbeat.

10/10 Excellent

Edward, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem just a few minutes away Lyon airport
I arrived late evening for a flight the next morning. Plenty of parking for my rental car, and prompt and efficient check-in (under 1 minute total time). The room was immaculate and up-scale in decor and furnishing -- as you would expect from a newly renovated, business/airport hotel. The hotel bar was open past midnight (on a weeknight), and they had plenty on offer. Very quiet for sleeping (zero noise from the neighborhood). Check out was similarly efficient (although I wish you could just walk out and have your credit card charged as in the US and not have to stop and re-present your credit card for extra charges on checkout - a Europe thing). The only small downside is a France-wide aversion to providing more than 3 towels (one to shower, one for the floor, and the other for miscellaneous); I would prefer an American-style offering of towels (sizes and quantity) at 4 star hotels...but you get used to these small things. I normally stay in Lyon-center for my travel in and out of Lyon, but this hotel was a truly pleasant surprise and I will be returning whenever I have morning flights out of LYS.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort