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Reviews of B&B HOTEL Lyon Ouest Tassin

2 out of 5
B&B HOTEL Lyon Ouest Tassin
5 Avenue Victor Hugo, Tassin-la-Demi-Lune

Reviews

8.0

Very good

Rating 10 - Excellent. 149 out of 506 reviews" "
Rating 8 - Good. 256 out of 506 reviews" "
Rating 6 - Okay. 57 out of 506 reviews" "
Rating 4 - Poor. 25 out of 506 reviews" "
Rating 2 - Terrible. 19 out of 506 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marinus

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from La réception on 18 Sept 2023
Bonjour,Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour.Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.Bien cordialement,L'équipe de l'hôtel B&B Lyon Ouest Tassin

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
One night stop.
There is no free parking. The fee for self parking garage is only €5. Hotel is clean. Personnel is accommodating. Location of the hotel is not the best, the area is shady at night and busy in the morning. However, if you’ll drive away for a few minutes you can find restaurants, bars, and a gas station with a convenience store and nice bakery.
Stayed 1 night in Aug 2021
Response from Jérémie on 19 Sept 2021
Dear guest, We thank you for sharing your experience. We hope to welcome you soon. Best regards,

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Secure Parking Stop over Hotel
Easy to find great parking underground- lifts straight to your room floor. Clean comfortable bed and bathroom.
Stayed 1 night in Aug 2021
Response from Jérémie on 17 Aug 2021
Dear Guests, We thank you for your message and we hope to welcome you soon in our hotels. Best regards,

6/10 Okay

SHAH

Travelled with family
Stayed 1 night in Dec 2019
Response from Jérémie on 21 Feb 2020
Bonjour Madame, Nous vous remercions d'avoir pris le temps de nous évaluer. Bonne journée.

8/10 Good

Jingyi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jérémie on 16 Feb 2020
Bonjour Madame, Monsieur, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour. Cordialement,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very comfortable beds.
Stayed 1 night in Jul 2019
Response from Jérémie on 5 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

John

Disliked: Staff & service
Housekeeping ransacked my room
Over 40 years staying in hotels, but this was a first: - Do Not Disturb sign hung on door. - Leave for Women's Cup Final. - Return: sign gone. Enter room, ALL my belongings have been shoveled from bathroom, shelves & desk and haphazardly stuffed in my baggage. Seriously? Shift boss says they're training a new housekeeper and they screwed-up. Okay, but where's the trainer? And rules 1&2: "Do Not Disturb" means "Keep Out", and never touch a guest's belongings unless absolutely necessary? Other than that outrageous violation of my privacy, the hotel was adequate. No nearby restaurants, on a hill, but decent.
Stayed 1 night in Jul 2019
Response from Jérémie on 14 July 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Alisha

Liked: Cleanliness, property conditions & facilities, room comfort
Small, out of town, cheap
This hotel was ok. It was a bit confusing just trying to get there as it’s on a very busy road in an industrial sort of area. It’s about a 20 minute walk to the nearest train station. Breakfast was ok, and the automatic late checkout (12pm) was good
Stayed 2 nights in Oct 2018

8/10 Good

AMIR

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Parking is extra and the air conditioning did not working the room was very small but the bed was comfortable and it was a perfect place for a night stopover on our way to Paris. Restaurant s were about a 15 minute walk away but that was fine too.
Stayed 1 night in Jun 2018
Response from Jérémie on 25 July 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lyon stay
check in was easy, tv in room did not work. Lady in morning very very nice, she gave us breakfast as compensation.
Stayed 1 night in Nov 2017

10/10 Excellent

Rachid, Canda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for Money.
Staff at the front desk (?ziad and his colleague) were ver frindlyand very helpful
Stayed 1 night in Aug 2017

8/10 Good

Jabbar Zoulfeqar

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel in Good Price.
Parking space is accessible by code only which will be provided on check in, i found it to be convenient. The reception was very helpful and prompt with quick service. Room was okay as per the rate per night. Good to stay overnight. Near to the mall which has he most amazing stores.
Stayed 1 night in Jun 2017

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Assia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
Very pleasant and relax. I have one suggestion - to provide ice machine in the hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Neve book this hotel again its far away from hotel
If you dont have a car this hotel is not suitable for you by the way they charge you for the parking. The breakfest is not even avrage.our check out was 12 but they deactive our access at 11 as i didnt see this in any other hotels. No gym no spa. Maybe you say for the price its good but its not you can get really better hotel for a little bit more in lyon central.

10/10 Excellent

David, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
The facilities were excellent and the staff were very helpful and attentive. With superb transport system in Lyon it was only a short walk to connect to anywhere in the city.

10/10 Excellent

Nilda R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ,clean and comfortable hotel
get there by car was a terrible experience with GPS we were driving , for 2 hours around the same place ,but as soon as we found the hotel everything was smooth and nice.

10/10 Excellent

Zia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was a one night stop over from Paris to the south. Was a great location as just of the motorway before the city congestion and close to places to eat and shops. The hotel was up to very good standard.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stephen, Blackpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but , nothing nearby
Nice for short stay , but nothing & I mean nothing nearby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. We stayed two nights. Very happy with the overall quality of the new hotel. Parking was odd (stay on -2 floor and the door is next to the parking space). Overall good.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
We only stayed one night, during Euro 2016, the hotel was located quite a walk from the Metro station but it didn't matter as it was only for one day. We arrived much earlier than anticipated (mid-day) and went to the hotel to drop our bags off but they allowed us to check straight in which was great. The Wi-Fi was good and easy to connect too. The bathroom's were a little bit cramped but done the job. The bed's were comfortable. All in all

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reliably as advertised.
at par with rating: clean. as advertised/pictured. service. negative: water pressure low when taking shower in morning.

8/10 Good

P R May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic hotel stay
Very basic stay. Staff was nice and helpful but this is a stripped down to the essentials hotel.

8/10 Good

Nicholas, Hertfordshire

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed on check in and neighbourhood
We booked a two night stay for the Rugby European Final at Stade De Lyon, however when I booked in the hotel only had a record of one room, that of my friend being booked. There was nothing under my name the actual lead name however the receptionist, Nelly, was very helpful and managed to book us a room but for only the 1st night. The hotel was fully booked for the 2nd night and so I contacted Hotel.com who confirmed that I had booked for two nights. They then spoke to the receptionist but the only solution was if someone cancelled the Saturday night then the hotel could give us the room, otherwise they would find a nearby hotel for us to stay. Not the arrangement I was hoping for but guess the only option in the circumstances, that day we went out to Lyon city centre not knowing where two of us would be staying that night! As luck would have it there was a cancellation so it turned out ok in the end. I wasn't initially impressed that the booking system seemed to have broken down but reasonably impressed by the way both parties dealt with the situation.

8/10 Good

sonia

Business traveller
Liked: Staff & service
La douche était bouchée et il restait des cheveux dans la salle de bain. Parking un eu cher.
Stayed 1 night in Feb 2024
Response from La réception on 14 Feb 2024
Bonjour Madame,Je suis ravi que vous ayez apprécié votre séjour malgré les remarques que vous nous avez faites. Vous auriez du nous en parler sur place nous aurions agi immédiatement.Bien cordialement

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
L'essentiel
Hôtel très simpliste, il y a tout ce qu'il faut mais pas très chaleureux comme ambiance.
Stayed 1 night in Jan 2024
Response from La réception on 11 Feb 2024
Bonjour,Merci pour votre commentaire. Nous faisons au mieux pour être le plus chaleureux possible.Bien à vous

2/10 Terrible

Lotfi

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour M Lotfi,Je regrette que votre séjour se soit mal passé. Vous pouvez m'écrire à l'adresse mail suivante: sgh-4579@hotelbb.com.Bien cordialement

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, room comfort
convenable
Chambre convenable, propre. Petit dej froid. Quelques personnes étranges dans l'établissement
Stayed 1 night in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour,Merci pour votre avis. Nous n'avons pas de personnes etranges mais que notre équipe ainsi que des clients.Bien à vous

8/10 Good

Guillaume

Liked: Cleanliness, property conditions & facilities, room comfort
Parking payant
Je me rend souvent ans cet hotel et je trouve toujours inadmissible de facturer le parking. Sinon rien à dire sur cet hotel.
Stayed 1 night in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour,Merci pour votre avis.Malheureusement ce parking est un parking en copropriété pour lequel nous payons des charges. Nous sommes contraints de rendre ce service payant.Bien à vous

8/10 Good

Virginie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Stayed 2 nights in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour Monsieur Vanderzande,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour Monsieur Vanderzande,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour.

2/10 Terrible

Séverine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Le Gérant on 11 Feb 2024
Bonjour Monsieur Bouti,La satisfaction de nos clients est notre principale préoccupationce qui fait que je suis déçu de la note que vous nous avez accordé. Pouvez-vous m'ecrire à l'adresse mail suivante: sgh-4579@hotelbb.com pour m'expliquer ce qui s'est passé ?Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour.Le Gérant

2/10 Terrible

Francia

Stayed 1 night in Jan 2024
Response from Le Gérant on 11 Feb 2024
Bonjour Monsieur Bouti,La satisfaction de nos clients est notre principale préoccupationce qui fait que je suis déçu de la note que vous nous avez accordé. Pouvez-vous m'ecrire à l'adresse mail suivante: sgh-4579@hotelbb.com pour m'expliquer ce qui s'est passé ?Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour.

8/10 Good

Christine

Stayed 2 nights in Dec 2023
Response from Le Gérant on 11 Feb 2024
Bonjour Monsieur Bourella,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.Au plaisir de vous accueillir au B&B Lyon Ouest Tassin lors d'un prochain séjour.La direction

8/10 Good

Alexandre

Stayed 1 night in Dec 2023
Response from Le Gérant on 20 Dec 2023
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.Au plaisir de vous accueillir au B&B Tassin lors d'un prochain séjour.CordialementHôtel B&B Lyon Ouest Tassin

2/10 Terrible

Sebastien

Business traveller
Disliked: Staff & service
L horreur
Une horreur Parking qui devait être inclus était payant et plein J ai du trouver un autre hôtel Plus jamais
Stayed 1 night in Dec 2023
Response from La réception on 20 Dec 2023
Bonjour,Notre parking est malheuresement un parking en co-propriété ce qui fait que nous ne pouvons pas vous proposer un parking inclus.Je vous conseillerais pour un futur séjour de nous prévenir par téléphone pour vous reserver un parking.Je suis navré que vous ayez eu à trouver un autre hôtel, nous aurions eu joie de vous accueillir.Bien cordialement,

10/10 Excellent

Jean-Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Le Gérant on 20 Dec 2023
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.Au plaisir de vous accueillir au B&B Tassin lors d'un prochain séjour.CordialementHôtel B&B Lyon Ouest Tassin

6/10 Okay

Chantal

Stayed 1 night in Nov 2023
Response from La réception on 20 Dec 2023
Bonjour,Nous sommes ravis que vous ayez tout de même apprécié votre séjour à l'hôtel.La satisfaction de nos clients est notre principale préoccupation.Au plaisir de vous accueillir au B&B Tassin lors d'un prochain séjour.CordialementHôtel B&B Lyon Ouest Tassin

10/10 Excellent

DAOUDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pratique, à proximité des échangeurs routiers , parking
Stayed 1 night in Nov 2023
Response from La réception on 29 Nov 2023
Merci beauoup,A bientôt dans notre hôtel. Cordialement Hôtel B&B

8/10 Good

Françoise

Stayed 1 night in Nov 2023
Response from La réception on 29 Nov 2023
Merci beaucoup, A bientôt dans notre hôtel.Crodialement Hôtel B&B

4/10 Poor

Pierre

Disliked: Staff & service
La petite dame à l’accueil est désagréable au possible.
Stayed 1 night in Nov 2023
Response from Le Gérant on 14 Nov 2023
Bonjour Pierre,Nous sommes navrés que vous ayez eu une mauvaise expérience au sein de notre établissement.Pouvez vous m'ecrire afin de comprendre ce qui s'est passé: sgh-4579@hotelbb.com.Bien cordialement

8/10 Good

Virginie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bon rapport qualité prix, propre, calme. Du personnel à l' accueil pour les arrivées tardives
Stayed 2 nights in Oct 2023
Response from La réception on 14 Nov 2023
Bonjour Virginie,Je vous remercie pour cet avis qui nous va droit au coeur !Au plaisir de vous recevoir à nouveau pour un prochain séjour dans la région !

4/10 Poor

Bruno

Stayed 1 night in Oct 2023
Response from La réception on 30 Oct 2023
Bonjour,Merci pour votre visite et votre avis.Bien à vous,L'équipe de l'hôtel B&B Lyon Ouest Tassin

10/10 Excellent

Thibault

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très pratique
Pratique et pas cher. Idéal à la sortie de Lyon
Stayed 1 night in Sep 2023
Response from La réception on 30 Oct 2023
Bonjour,Merci pour votre visite et votre avis qui nous touche enormement.Au plaisir de vous recevoir à nouveau au sein de notre établissement.Bien à vous,L'équipe de l'hôtel B&B Lyon Ouest Tassin

10/10 Excellent

merwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aucun soucis, tout est propre et calme. Je reocmmabde cet hotel. Bon rappoort qualite prix En plus, hotel reserve 1h avant.
Stayed 1 night in Sep 2023
Response from La réception on 28 Sept 2023
Bonjour,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour à l'hôtel B&B Lyon Ouest Tassin.Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !