Los Gavilanes Hotels, Tlajomulco de Zúñiga

"The beautiful rooftop / grill with music & bar and glass floor for pictures and the city view"

"Hotel staff was courteous and professional however room service was a fail after ordering drinks & given a 15min estimate, drinks never came. Restaurant horrible customer service, arrived at 6:00pm and after asking about 6 times about drinks/food order, 3hrs 40min later while asking again told by Mgr. my order could not be completed & all they had to offer were plain sandwiches take it or leave it. Not to mention the room service was placed before heading to restaurant at 10min before 5:00pm that never came. Total wait time for nothing close to 5 hours. Mgr unapologetic and hostess threw a fit every time I inquired by even slamming the drawers at the hostess desk, shout out to Galilea Sotelo Hernández. They served more than multiple tables before my party, took a mad line of walk in orders that came after the entire place was full & seated with every table taken. Mind you my party was the only group with a child whom never got to eat that night, was taken to room crying hungry over the horrible service and coordination of this so called Mgr. Guadalupe López Rubalcaba which also denied me to speak with the chef of restaurant over the failure of service. "

"Food was excellent and the hotel is beautiful with excellent service. The only problem is there is little hot water so be prepared for a cold shower."

"I loved this hotel SO much!!! We reserved it for 2 nights when we first arrived at Guadalajara. We extended 3 times and stayed for the whole week, because I didn't want to go anywhere else. The location is fantastic in a nice shopping center with nice restaurants and cafes. Loved our room and the staff was very friendly. The pool is beautiful too. I highly recommend this hotel and will definitely go back the next time we're in Guadalajara. We travelled around the stayed for 2 weeks and I compared every hotel/room to the Mid Town Hilton :)"

"."

"Great location next to restaurants, metro shops , I will stay there again"

"Staff was friendly & everything was exceptionally clean."

"Shops are close by bar has a nice selection rooms are ver clean friendly staff"

"Great service Great place closed to the airport "