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"Everything was great service room the beach the pool very relaxing!"

"I have stayed here at this hotel several times. The staff is excellent and go beyond their duties to make sure we have everything we need. My wife and I agree that citadines is like our second home. Thank you!"

"The service was excellent, the staff were very nice and polite. We enjoyed our daily breakfast. , Hotel is close to the airport and its very relaxing, you're really surrounded by nature and ohh the hotel has the touch of ancestral homes . "

"Love Sugarland for their food. Don’t care much about the location (far from Downtown) but good, comfortable room for the price. Very courteous and efficient staff!"

"The staff are courteous and helpful."

"Good stay"

"great staff very helpful "

"convenient to public transportation"

"Fun, enjoyable, great place for our kids."

"Nothing to like about it. "

"The Hotel is in a quiet location which is good in my opinion. There is an easy walk to the main street, where you are able to access, cafes and shopping malls either by taxi or the Maxim car (i.e. like Grab) from the Hotel or use the air con buses or jeepneys. Hotel is a lovely decor and is clean. Rooms are a good size beds are very comfortable bathrooms are always cleaned. Room cleaning is done each day. Front desk staff always helpful with any enquiry I made. Breakfast is adequate. At the...

"The hotel looks really run down and I felt I've been overcharged for it. Our room is outside reception, behind a bar. On our first night, people were playing pool, too noisy. On our second night, which is a Friday, a band played all night and the noise carried on until 5am. "

"Toilet seat missing, fighting roaches whole times, sink didnt work, walls thin hear everything, beds uncomfortable, No AirCon just fan, only one power outlet all the way by door, staff not overly friendly and i could do on but it was bad experiences. I endure 5-6hrs before i left."

"I am a disabled man, when I arrived at hotel, I was told the third floor was my room, the hotel receptionist told me the elevator is not working and I’ll have to take the stairs. Because I couldn’t climb the stairs because of my disability I could stay there. I contacted hotels.com and advised of my situation, they told TO BAD and they won’t refund me! "